Head, Experience Design at Standard Bank Group

Job Description

To lead the implementation of the Experience Design (ED) strategy within the area of specialisation, and to drive alignment of business operations to the ED strategy. To plan for, execute, and deliver a seamless, end-to-end experience design for clients.

Qualifications

Minimum Qualifications

• Type of Qualification: Post Graduate Degree
• Field of Study: Information Studies

Experience Required

• Experience & Software Design
• Technology
• 8-10 years
• Demonstrated workplace experience within the area of specialisation with evidence of exposure to leading teams (3-4 years' people management experience). Variety of experience both internal and external to the Financial Services sector.

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Strategies
• Directing People
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Providing Insights
• Showing Composure

Technical Competencies:

• Client Journeys and Personas
• Data Analysis
• Effective Design
• Product and Services Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Service Management Processes