Head High Value Banking at Absa Group Limited (Absa)

Job Summary

• Sales Performance Management: Establish and drive the implementation of a strategy to enhance and optimise leads for High Value banking.
• Sales and Distribution Planning: Develop the Sales execution strategy and business plan for High Value banking.
• Sales Opportunity Management: Establish value-based strategy for all leads and sales opportunities within High Value banking.
• Customer Experience Optimisation: Ensure the customer experience is of a very high standard and that brand reputation is upheld within the market.
• Stakeholder Management: Actively promote and manage the collaborative engagement of internal and external stakeholders, including regulators, suppliers, clients, service providers, business partners and other Absa entities.

Job Description

Key accountabilities:
Team Leadership

• Lead and inspire a team of senior bankers and support staff, ensuring high performance, engagement, and continuous development.
• Foster a culture of collaboration, customer centricity, and a relentless focus on continuous improvement.
• Drive the personal and professional growth of your team through coaching, mentoring, and performance feedback.

Lead Performance & Sales Optimization

• Design and execute strategies to optimize high-value banker leads and drive improvements in lead conversion rates.
• Leverage performance metrics, reporting dashboards, and analytics to track the efficiency and effectiveness of lead management and sales performance.
• Identify key performance gaps and implement corrective actions to enhance lead generation and conversion outcomes.

Sales & Distribution Channel Strategy

• Develop and execute a comprehensive go-to-market strategy for AFS distribution channels, ensuring alignment with customer needs, market dynamics, and business objectives.
• Drive channel productivity by optimizing operational processes, sales force alignment, and enhancing overall sales effectiveness.
• Continually assess and refine distribution strategies to ensure seamless customer experiences across all touchpoints.

Sales Opportunity Management

• Establish and embed a value-based framework for managing sales opportunities across the pipeline, prioritizing high-impact opportunities.
• Enhance opportunity tracking, forecasting, and conversion planning to improve sales performance and revenue realization.
• Collaborate with the team to drive the achievement of segmentation models and improve efficiencies through primacy, ensuring optimized resource allocation.

Stakeholder Engagement

• Cultivate and maintain strong, strategic relationships with key internal and external stakeholders, including regulators, suppliers, clients, and other Absa entities.
• Actively promote effective collaboration to ensure strategic alignment and successful execution of business objectives.
• Represent the business and its interests in high-level discussions with external stakeholders, ensuring alignment with regulatory standards and market trends.

Customer Experience Optimization

• Ensure customer satisfaction by managing client experience in service, speed of delivery and the quality of solutions provided.
• Build & maintain relationships with the top client base and ensure bankers maintain close relationships with all customers & prospect customers.
• Ensure customer satisfaction is maintained at a high level (+90% per the Customer Satisfaction Score)

Portfolio Governance & Controls

• Ensure that the Bank’s risk mitigation process is effectively implemented by attending to all portfolio governance and controls.

Financials Performance: 

• Meet and exceed financial performance targets as assigned. 

Preferred Education

• Post Graduate Degree
• NQF 8-10

Preferred Experience:

• Minimum 8 - 12 years relevant experience in Business Banking with specific focus on High value clients.
• Minimum of 5 years at a Senior leadership level

Knowledge and Skills

• Experience in Business development and Commercial business banking environment with a specific focus on a High Value client base
• Experience at a managerial level which includes a role in frontline

Competencies
Technical Competencies

• Sales Thinking & Execution
• Customer Centricity & Service Management
• Risk management & governance
• Strategic management, planning & Insights
• Sales & Distribution Strategy

Behavioural Competencies
Strategic Visioning:

• Business Acumen
• Problem-Solving
• Impactful Communication
• Networking and Influencing
• Inspirational People Leadership
• Collaborative Team Player
• Change Agents
• Innovation
• Drive Results
• Digitally Empowered
• Customer Obsessed

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

End Date: June 13, 2025 (7 days left to apply)