Head of Claims Cost Control & Procurement - JHB at Absa Group Limited (Absa)

Job Description

Claims Cost Containment:

• The incumbent is responsible for the development and delivery of initiatives aimed at driving cost containment for motor and non-motor classes of business for the short term insurance cluster. The incumbent is required to positively impact the average cost of claims and the loss ratio through category management, strategic work allocation modelling, spend analysis and cost control actions. Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution.
• The role will oversee Motor & Non-Motor Assessing, Investigation, and Salvage Management.

Supplier Onboarding and Management:

• The role oversees the onboarding of suppliers in line with the company policies, standards and processes.  The process includes the vetting of suppliers, risk checks, verification of supplier documents, reference checks, contracting, onboarding, training of suppliers and auditing of suppliers.  The requirement includes ability to run RFI / RFP in line with company policies, standards and processes.  

Compliance and Risk Management:

• The role oversees compliance of the bank, insurance entity as well as suppliers with the company standards, policies, processes and all relevant and applicable regulation.
• Delivery of all commercial and contractual elements of major sourcing initiatives up to contract award by using the standard sourcing methodology, Sourcing and Supply Management Policy (SSMP) ensuring all financial, risk, strategic and commercial considerations are optimised.
• Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards.

Demand Planning:

• The incumbent is responsible for demand planning for different categories of services across the different provinces/ regions in line with the seasonal fluctuation of claims for motor and non-motor sections for both personal lines and commercial lines of business. The role extends to the planning, resourcing and management of major catastrophes. Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios.

Stakeholder Management:

• The incumbent is responsible for the management of internal and external stakeholders to ensure that the interests of all parties are considered in the development of service level agreements and contributes to the attainment of strategic objectives. The incumbent manages communication on changes, supplier performance, industry events, negotiations with suppliers and associations. Effective management of supply side dependencies and interactions up to executive level throughout the sourcing life cycle internally with clients and colleagues and externally with suppliers by ensuring monthly meeting with suppliers are arranged. Ensure that monthly meetings are held with High risk suppliers to ensure benchmarking, contract, market analysis are understood

Customer Experience:

• The incumbent is responsible for ensuring customer expectations are met through delivery of services by the service providers, by maintaining high customer experience standards and speedy resolution of service provider complaints.

Direction of Spend:

• The role ensures allocation of work in line with the company transformation and inclusion policies and standards to ensure ongoing compliance with applicable BBB-EE regulation.  The role further oversees supplier development objectives.

People Management:

• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed. Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques Lead, manage and develop direct reports to achieve high performance by providing focus, clarity on assignments, motivation, support and coaching .

Leadership:

• Practice appropriate leadership and management disciplines with direct reports to achieve Business goals. Manage team performance by undertaking personal reviews to reflect achievements against targets by ensuring weekly/monthly one-on-one meetings and agree on continuous improvement. Analyse performance and skill gaps through continuous 360 feedback and evaluation of the agreed performance development objectives and targets Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored. Champion new ways of working with own team and wider community, ensuring new ways of working and cultural changes are embedded by attending appropriate forums and team meetings.

Business Management :

• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. Agree targets and take accountability for the overall achievement of performance objectives in the business area in.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)