Current Jobs at Absa Group Limited (Absa)

Job Description

• Sales Trader to be responsible for effecting complex transactions related to capital and derivative market investments and related financial instruments yielding a regular fixed return, e.g. trade bond and fixed income products, forward rate agreements, interest rate swaps, cross currency swaps/options and currency derivatives.
•  This opportunity in the Global Markets team is suited to a degreed candidate with a  min 2 years Institutional Rates Sales Trading experience.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Customer Service Management :

• Providing specialist support to all internal contacts/users
• Analysing customer and competitor service trends
• Promoting the Group and strengthening customer relationships
• Preparing internal communications on policies, procedures, controls
• Coordinating customer relationship management for ecommerce merchants
• Resolution of customer queries of a technical nature

Team support :

• Maintain the merchant portfolio
• Provide a contact for card acquiring vendors and suppliers
• Adhere to Absa frameworks, policies and procedures applicable to my role, demonstrating sound judgement and responsible risk management, and when required highlight breaches and request dispensations & waivers on a timely basis.
• Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for my business area.
• Help to understand why risk events/incidents/issues happened and identify how to prevent them in future - focusing on fixing root causes and taking ownership of identified actions.
• Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented.
• Focusing on fixing root causes and taking ownership of identified actions.
• Complete all mandatory training to deadline.
• Maintain the merchant portfolio.
• Provide a contact for card acquiring vendors and suppliers.

Accountability: Partner Profitability & Performance :

• Build and maintain a partner profitability framework to clearly manage and measure partner services against a price, margin and cost to service to ensure profitability of each initiative.
• Drive and effect appropriate pricing strategies based on an understanding of market trends, client behavior and partner growth.
• Actively drive efficiencies with internal and external service providers to improve service and associated cost to serve.
• Continuously review and identify potential revenue leakage points, drive and own the related remediation initiatives and control embedment.

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

go to method of application »

Job Description

• Customer service: Deliver customer service at first point of contact 
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Customer service: Deliver customer service at first point of contact 
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

DevOps

• Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
• Contribute to all phases of the development lifecycle including
• Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
• Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
• Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
• Apply general design patterns and paradigms to deliver technical solutions
• Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
• Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
• Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
• Debug existing source code and polish feature sets.
• Work with integrated teams and other developers to improve and evolve technical products and services
• Align all application development & development process to Group Architecture & Infrastructure guidelines
• Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
• Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
• Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.

People

• Conduct peer reviews, testing, problem solving within and across the broader team
• Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)

Risk & Governance

• Identify technical risks and mitigate these (pre, during & post release)
• Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents

Education

• Bachelor's Degree: Information Technology

go to method of application »

Job Description

• Min 3 yrs working exp. Homeowners Short Term Insurance Experience ONLY.
• Min 150 FAIS Credits, RE Certification, FAIS Fit & Proper Qualification Completed.
• Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
• To deliver dynamic customer service by answering incoming calls timeously, resolving customer queries offer financial advice to the customer and handle retentions.

Education

• Further Education and Training Certificate (FETC)

go to method of application »

Job Description

Accountability: Credit Risk Management:

• To take ownership and control of credit risk related work on a defined portfolio of Financial Institutions clients against which Absa Group Ltd has credit facilities.
• The candidate is to carry out comprehensive and quality credit risk functions. Functions cut across the credit lifecycle (i.e. granting, implementing, managing, restructuring and impairment) to create shared growth. This is achieved through responsible risk management enhancing the decision making process involved in the extension and management of credit risk within the boundaries of internal policies and external regulations.
• Representing Credit to Senior Management in various committees, presenting analysis of the aggregate portfolio risk and composition.
• Analysis of portfolio risk management and their impact to Portfolio Credit and Market Risk Metrics.
• Assist in developing and delivering relevant Monthly Risk MI for Senior Management within Credit and other senior partners, including analysis and commentary, ensuring risk issues on the defined portfolio are well understood and presented transparently.
• Create presentations and technical documents designed to articulate key risks to various forums and credit committees.
• Independently build and manage relationships with key relevant business partners to ensure responsible risk taking whilst retaining commercially minded solutions.
• Work closely with key partners to review and improve quality of MI over time.
• Support the management in the delivery of a sound governance process around the Credit MI's delivered by the team.
• Development of analytical tools to better understand and communicate risk concentrations and drivers of risk and capital.
• Facilitate the end to end lending or restructuring process, assuring responsibility for service and quality
• Facilitate / and or make the credit sanctioning decisions ensuring responsible risk decisions are made. Credit functions cut across the credit lifecycle, including risk grading, credit analysis, sanctioning, limit management, restructuring, and portfolio, among others.
• Maintain and manage the relevant portfolio within the defined appetite levels.
• To be an expert with an advanced understanding of Macro economic environment, industries and Bank products. To have strong working knowledge on FI Products (Trade Finance, Treasury Products, Market Products, including but not limited to: FX trades, interest rate swaps, total return swaps, bond trades, commodity trades, and equity trades; with a strong working knowledge on mitigating factors on PFE/pre-settlement and settlement risks (e.g. ISDA, CSAs, GMRAs GMSLAs, CLS, and DvP, among others).
• Review and enhancement of systems and processes with a view towards efficiency and automation whilst managing the current operational environment.
• Explore new, improved and alternative ways of lending or restructuring credit to ensure an efficient and improved end to end risk delivery.
• Effectively communicate developments within areas of activity to all relevant stakeholders.

Accountability: Data and System Management 

• Compile portfolio reviews and sensitivity analysis.
• Develop, negotiate and implement appropriate Risk mitigation strategies.
• To produce relevant management information and manage exposures including the accurate maintenance of the data on relevant risk systems.
• Monitor adherence to policies and SLAs on a continuous basis and identify any deviations and possible concerns.  
• Create and maintain an accurate due diligence record of the client portfolio, detailing what facilities they have and the associated terms and conditions.
• Understand and manage the required inputs into the banks models ensuring validity and accuracy. 
• Monitor the client business performance and identify relevant risks to ensure early identification of change in the client’s business or operating environment and watchlist accordingly.
• Proactively utilize the systems and tools available for Credit Risk and partake in the ongoing development and feedback of these systems to deliver and enhanced automated credit function. 
• Manage all administrative and operational aspects of the relevant portfolio of clients ensuring completeness, accuracy and validity of data.

Accountability: Governance 

• Ensure that the Bank’s credit policies and philosophy are complied with.
• Ensure understanding and adherence to relevant Legal requirements relevant to the Credit Lifecycle and specific industry.
• Regulatory legislation and the changing environment require an up to date knowledge of changes and the impact on credit risk and capital adequacy.
• Complete the necessary training requirements and Compliance processes in a timely manner.

Accountability: People management

• Support in creating a high performance culture of individuals who are engaged.
• Portraying the right values and behaviors are portrayed in the achievement of the Risk Strategy.
• Contribute fully, including suggestions for ways of improving risk delivery and management through ongoing projects. 
• Develop relationships with colleagues and create a sense of engagement.
• Communicate concerns or challenges faced in a constructive and positive manner.
• Develop and maintain contacts with Specialists in other areas of the Group.
• Embrace and adapt to the diversity and change within the current Banking environment. 
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to the Credit Risk Strategy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

KEY RESPONSIBILITIES

The high-level duties of the role:

Accountability: Tactical Anti-Fraud Data Analytics

• Exploration of business data to build a detailed and critical understanding of system behavior and key data variables underlying within business systems for purposes of building effective anti-fraud analytics
• Coding and ongoing execution of tactical anti-fraud analytics to drive identification of known fraudulent modus operandi for case referral to business investigative teams (SIU)
• Coding and ongoing exploration of data utilizing anti-fraud methods to identify emerging or new patterns of potential fraudulent modus operandi
• Collaboration with business investigative teams (SIU) to absorb emerging modus operandi from cases investigated into tactical analytic approaches.
• Collaboration with Strategic fraud analysts to input lessons learned into rules and models housed within strategic fraud systems
• An ongoing exploration of the application of industry data (Crime Bureau etc.) for use in tactical analytics to bolster the identification of fraud.
• An ongoing exploration of additional intelligence sources to bolster the identification of fraud within tactical analytics
• Ensure procedure alignment with testing and deployment of scripts/rules to ensure that rules are implemented correctly
• Use optimal coding methodologies to ensure speed of execution in querying large data sets (across data sets)
• Ensure sufficient space is available for new rules by ensuring that redundant and non-performing rules are removed from the rule engine.
• Improve rule/script performance by examining reports to identify anomalies and applying tactical and strategic rule changes to ensure that all targets are improving with the agreed stats being maintained within acceptable levels (FPR, preventions figures, customer impact, ADR, VDR, manual alerts etc.).
• Examine undetected fraud by optimizing current rules or find new rules to cater for new fraud trends.
• Run validity of rule firings to identify accuracy from rule logic.

Accountability: Governance and Reporting

• Archive rule changes by ensuring that all information regarding the rule changes has been saved centrally for easy retrieval including approvals for rule changes, peer review confirmations, and updated rule logs.
• Ensure that all processes executed or distributed daily/weekly/monthly are documented, up to date, and accessible by all peers.
• Produce and analyze monthly MI, and provide insightful commentary to support the data.
• Produce ad-hoc analysis reports on specific fraud-related issues.
• Create new reports that will assist with Fraud analytics strategic goals.
• Ensure that all reports are updated and sent to stakeholders timeously.

Accountability:  Relationship Management

• Work together with cross-functional teams.
• Liaise regularly with relevant stakeholders.
• Liaise with operational areas.
• Timely escalation of potential issues to relevant stakeholders.

Education and Minimum Requirements:

• B-degree in Mathematics or Statistics or Risk Management or Forensic Investigation or equivalent NQF level 7 qualification
• At least 3 - 5 years’ experience in data analysis, utilizing standard statistical packages such as SAS.
• At least 3 years’ experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programs (MS Word, MS Excel, MS PowerPoint) (1+ years).
• Experience in Forensic investigative analytics (life insurance/insurance space specifically) is critical
• Forensic certifications such as ICFP or ACFE will be an advantage

go to method of application »

The key specific accountabilities of this role would be the following:

•  Being actively involved in delivering a robust FIU capability which meets the requirements and expectations of all regulatory stakeholders.
• Being actively involved in the development of intelligence products that are both strategic and operational in nature.
• Assessing the impact of Financial Crime threats and risks on a global scale, breaking down jurisdiction and business silo barriers – applying a risk based approach to business units, customers, jurisdictions and product.
• Taking the outcomes from intelligence led investigations and ensuring these are embedded in the business.
• Working closely with analytics in the development of a data acquisition strategy and deployment of supporting toolsets.
• Actively seek to enhance the profile of the FCIU by adding value to business in regular engagements.

Accountability Operational Support and Coordination

• Manage and perform detailed investigations from various sources with a view to put context to data, trends and indicators.
• Assess all data, trends and indicators and escalate all issues of a significant nature to the appropriate stakeholders on a timely basis through interactions and submission of reports (content presentation, accuracy, quality and completeness are important).
• Be able to identify relevant legal-, reputational-, concentration-, regulatory and credit-risks and to verbalise same in an appropriate manner to enable the relevant business unit to manage its client-relationships accordingly.
• Capture appropriate, accurate and reliable data on the relevant case management system to allow effective MI being communicated. 
• Evaluate and add value to information received from internal- and external-stakeholders with the objective of turning the information into intelligence, thereby enhancing the profile of the FCIU and improving the unit’s value proposition. 
• Make meaningful and appropriate recommendations in any communications/reports/interactions becoming a relevant trusted advisor and business enabler.

Accountability: Monitoring

• Utilise the rich sources of Customer, Transactional and Geospatial data to develop flexible  rule  based  profiling  models  to  monitor  and  detect  on-going  Financial Crime red flags.
• Be actively involved in the delivery of the next generation of analytics based monitoring capabilities through the development of statistical based detection models.
• Monitor media publications to detect customers that are linked to adverse media and would pose a legal-, reputational-, concentration-, regulatory or a credit-risk to the firm.
• Accountability: Stakeholder Management
• Be actively involved in engagement with key stakeholders to ensure effective partnership both internally and externally.
• Provide guidance to the Business as a consequence of outcomes and outputs from intelligence driven activity.
• Lead by example, appreciates their role in providing guidance and education and training to others.
• Able to clearly navigate and articulate the importance of the FC Control Environment to the business that is as a consequence of intelligence activity, whether internally or externally driven.
• Able to educate colleagues and skillfully provide simple explanations, real world case studies.
• Able to effectively present/ facilitate FC training if required.
• Embraces change and sponsors improvements as a consequence of the outputs of intelligence led or driven activity.
• Technology & Change – Work closely with Technology & Change functions to build an industry leading analytics capability.

Education

• Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)

go to method of application »

Job Description

• Source Utilisation: Obtain walk in client or data leads from the Bank staff in the branches (Consultants, 
• Customer Experience: To provide service excellence and achieve customer satisfaction 
• Risk & Control: Ensure that staff members where applicable, i.e. Planner Assistants have a clear 
• Manage Sales & Growth Targets: Capture the correct Policy Relevant Information (PRI) number on the EBankpac system On a monthly basis, check the accuracy of the commission statements received from the AIFA Commissions department. Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

go to method of application »

Key Accountabilities:

Stakeholder Management:

• Build relationships with and gain an understanding of what drives the business by engaging effectively with business stakeholders and internal business partners (i.e. Reward, HC, Candidates, internal clients and internal and external vendors/suppliers) to drive the ABSA Human Capital experience.
• Be a trusted advisor and strategic partner by delivering the basics consistently well and adding value to the business
• Challenge the thinking of the business when appropriate in terms of their Talent Acquisition & Mobility strategy. Build relationships vertically and horizontally in Talent Acquisition.
• Effectively manage and engage external PSL and recruitment agencies Manage agency and third party spend Manage channel usage, targets and agency utilisation
• Partner with HRBP’s and Hiring Managers in the recruitment of Specialist positions
• Lead and coordinate end to end Talent Acquisition & Mobility services to the business and be accountable for proactively communicating and updating key stakeholders
• Agree service levels with business areas/HC Leads/HRBP’s and ensure that Talent Acquisition & Mobility service provided to the business areas complies with internal operating levels between Business and Resourcing.
• Liaise with BU Stakeholders across ABSA Africa in order to gain a comprehensive view of their core business, strategic objectives, employee value proposition and culture and using this understanding and interaction to drive the placement of the right candidate with the right skill and ability to thrive in the relevant environment
• Provide regular feedback to cluster Resourcing Head, Cluster HC Heads and BU Leaders on the TA scorecard.
• Drive Excellence within the Talent Acquisition & Mobility Team

Talent Acquisition and Selection: 

• Define and ensure implementation of innovative sourcing strategies that will enable the establishment of a diverse pool of talent geared to meet the evolving needs of the Cluster Workforce Plan.
• Proactively explore all available channels and processes to build diverse pools of talent across Africa.
• Develop and drive a cost saving resourcing strategy for the Cluster and proactively explore solutions which will decrease the dependency on external resourcing partners by implementing creative direct to market talent capturing solutions; i.e. Headhunting, Talent Mapping, establishing candidate data base, advertising on web based job search sites, researching competitors, building industry networks, attending industry specific events and fairs, partnering with Government Labour Agencies, tapping into Global networks etc.
• Manage the delivery of search strategies designed to recruit senior and niche candidates.
• Partner with Group Talent Management to deliver an increased capability for internal mobility by ensuring that internal candidates are considered before moving to external sourcing solutions.
• Engage in recruitment for senior level positions for the relevant Cluster’s and participate in interviews on request for key roles
• Ensure that the recruitment and selection of senior leaders takes place according to policy and governance and assess candidates to ensure cultural fit for the Group, values alignment, long term potential, and technical fit for roles, setting realistic role expectations before presenting candidates to Business.
• Advise hiring managers on which candidates to progress to the next stage, ensuring the right recruitment decisions are made, challenging the business’ recommendations as required
• Work with Cluster Head to compile high reward package offers and buy-outs assisting in the negotiation process.
• Ensure timely on-boarding of senior hires and adherence to onboarding policies and procedures Identification of critical senior vacancies – build proactive pipelines and agree transformation plans with the Cluster seniors including targets and timelines.
• Scan the external market to understand future challenges and ensure that the team is resourced to deal with multiple and often contradicting scenarios across the African Continent.
• Drive the Group’s transformation agenda Together with HC Heads, identify key senior roles for succession planning in the portfolios

Delivery: 

• Bring the best talent, at the right time, at the right cost, at the right place and gain our unfair share of the talent market.
• Develop a cost-effective Talent Acquisition & Mobility strategy
• Deliver on the basics consistently by overcoming challenges.
• Meet and exceed clients resourcing expectations Providing reporting in terms of Management Information to the resourcing team and to internal clients.
• Ensure the Talent Acquisition & Mobility team provides quality and timely MI via the recruitment system, agree the overall metrics for Talent Acquisition & Mobility with internal partners and clients i.e. time to fill, quality and cost. Analysis, interpretation and distribution of monthly/quarterly/annual resourcing strategy, demand planning/forecasting and associated costs.
• Contribute to the completion of forecasted recruitment demand/MTP working with the business and HRBP’s.
• Deliver on the HC strategy and build diverse talent pools by proactively exploring all channels and processes

Leadership: 

• Build the teams capability through, but not limited to, acquiring the right talent, succession planning, team performance development, team motivation acquiring the right talent and being accountable for the team structure and architecture to enable delivery.
• Translate vision and strategy into tactical goals. Apply situational Leadership principles when managing team and others. Gain an understanding of your people and play to their strengths. Wear the right hat at the right time. (have the resourcing view, as well as the business view -be a business person who specializes in resourcing)

Qualification, Knowledge, Skills and Experience:

• Bachelor’s Degree (NQF 7)
• Extensive Talent Acquisition & Mobility experience in a large corporate (financial services preferred)
• Talent Acquisition & Mobility strategy development and implementation
• Solid experience in leading teams
• Commercial mindset
• Digital familiarity
• Effective communication
• Emotional intelligence
• Ethics and values
• Leading change

Education

• Bachelors Degree and Professional Qualifications: Human and Social Studies (Required)

go to method of application »

Job Description

Claims Cost Containment:

• The incumbent is responsible for the development and delivery of initiatives aimed at driving cost containment for motor and non-motor classes of business for the short term insurance cluster. The incumbent is required to positively impact the average cost of claims and the loss ratio through category management, strategic work allocation modelling, spend analysis and cost control actions. Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution.
• The role will oversee Motor & Non-Motor Assessing, Investigation, and Salvage Management.

Supplier Onboarding and Management:

• The role oversees the onboarding of suppliers in line with the company policies, standards and processes.  The process includes the vetting of suppliers, risk checks, verification of supplier documents, reference checks, contracting, onboarding, training of suppliers and auditing of suppliers.  The requirement includes ability to run RFI / RFP in line with company policies, standards and processes.  

Compliance and Risk Management:

• The role oversees compliance of the bank, insurance entity as well as suppliers with the company standards, policies, processes and all relevant and applicable regulation.
• Delivery of all commercial and contractual elements of major sourcing initiatives up to contract award by using the standard sourcing methodology, Sourcing and Supply Management Policy (SSMP) ensuring all financial, risk, strategic and commercial considerations are optimised.
• Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards.

Demand Planning:

• The incumbent is responsible for demand planning for different categories of services across the different provinces/ regions in line with the seasonal fluctuation of claims for motor and non-motor sections for both personal lines and commercial lines of business. The role extends to the planning, resourcing and management of major catastrophes. Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios.

Stakeholder Management:

• The incumbent is responsible for the management of internal and external stakeholders to ensure that the interests of all parties are considered in the development of service level agreements and contributes to the attainment of strategic objectives. The incumbent manages communication on changes, supplier performance, industry events, negotiations with suppliers and associations. Effective management of supply side dependencies and interactions up to executive level throughout the sourcing life cycle internally with clients and colleagues and externally with suppliers by ensuring monthly meeting with suppliers are arranged. Ensure that monthly meetings are held with High risk suppliers to ensure benchmarking, contract, market analysis are understood

Customer Experience:

• The incumbent is responsible for ensuring customer expectations are met through delivery of services by the service providers, by maintaining high customer experience standards and speedy resolution of service provider complaints.

Direction of Spend:

• The role ensures allocation of work in line with the company transformation and inclusion policies and standards to ensure ongoing compliance with applicable BBB-EE regulation.  The role further oversees supplier development objectives.

People Management:

• Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed. Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques Lead, manage and develop direct reports to achieve high performance by providing focus, clarity on assignments, motivation, support and coaching .

Leadership:

• Practice appropriate leadership and management disciplines with direct reports to achieve Business goals. Manage team performance by undertaking personal reviews to reflect achievements against targets by ensuring weekly/monthly one-on-one meetings and agree on continuous improvement. Analyse performance and skill gaps through continuous 360 feedback and evaluation of the agreed performance development objectives and targets Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored. Champion new ways of working with own team and wider community, ensuring new ways of working and cultural changes are embedded by attending appropriate forums and team meetings.

Business Management :

• Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. Agree targets and take accountability for the overall achievement of performance objectives in the business area in.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Customer service: Deliver customer service at first point of contact 
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)