Head of Facilities Management at EXL South Africa

Role Overview: 

• SAVP Facilities is primarily responsible for delivery of 100% uptime support to business operations and other enabling functions to ensure efficient delivery to end client processes by maintaining a healthy and safe environment for Employees, clients and visitors. 

This function includes day to day management of:

• Facility Operations such as - Housekeeping, F&B Service, Front office management, Cost optimization, Team development, Vendor development including IFM Services etc., 
• Physical Security such as – Guards, Electronic access, CCTV etc., 
• Engineering Services such as - building & equipment maintenance to achieve 100% uptime, 
• Travel - hotel tie-ups, domestic & international travel support including visa facilitation
• Logistics support - point to point pick-up & drop facility. Additionally, the role will be functionally responsible for EHS, Information Security, Business Continuity, Disaster Recovery & Compliance to other certifications as per the need of the business. 
• Further, the position will ensure adherence to laid down procedures & meet all internal & external compliance for the functional area. Overall, all of these activities must be carried out in line with the company's corporate governance objectives. 

Role Responsibilities:

• Responsible for managing & maintaining a top class BPO infrastructure with an uptime of 100% (including E&M – through OEMs and AMCs)
• Responsible for being proactive to drive results and anticipate issues if any in order to mitigate rather than work in a reactive mode. 
• Conduct regular internal checks, physical verifications & facility walks to validate implementation of systems & processes.
• Develop a strong vendor base and work towards maximizing value for the company. Also, build adequate back-ups for core deliverables in order to achieve a 100% uptime. 
• Initiate regular team meetings to share relevant information, seek inputs, and resolve issues among team members and for the department at large.
• Optimization of recourse and bring about efficiencies within the department _ work towards cost savings on a budget v/s actual of approx. 5-7%.
• Create a responsive environment within the department with the objective of being highly customer centric to meet internal deadlines _ quick TAT on all pending issues. 
• Monitor and report capacity planning.
• Responsible for supervising client visits and handling all travel requirements 
• Ensure safe and secure work environment & ensure company (OHSAS) standard.
• High organization skills in managing multiple projects simultaneously.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Compliance (external regulatory, contractual, internal)
• CRE awareness 
• EHS / EMS and all related deliverables
• SAVP – Facilities Planning & Management may be given the additional responsibility of handling Projects / Renovations / Refurbishments on a need basis. 

Requirements:

• Graduate with industry specific knowledge / service industry background with working knowledge of functional area including electro-mechanical, projects, logistics & travel.
• 10 – 15 years 
• Customer Focused 
• Collaboration Skills
• Decision Making
• Strong people management skills & Communication 
• Result Oriented with an eye for detail / quality. Strong Solutioning ability 
• Ability to multi-task 
• Strong financial management skills (MIS)