Head of Healthy Company at Discovery Limited

Key Purpose of the role

• Healthy Company is a product of Discovery Corporate and Employee Benefits. It is an Employee Assistance Programme (EAP) offered to corporate clients as an employee benefit to improve the health and wellness of employees through a dedicated team of coaches responsible for providing support, counselling and query resolution to members, as well as proactively initiating outreach to members to increase engagement in the programme.
• This position is primarily responsible for the growth of the business, servicing and retention of existing corporate clients by conceptualizing and driving strategies focused on unlocking, coordinating and embedding solutions. Key for this role is to entrench the product, optimize and maximize relationships across the value chain through effective and efficient systems, process and infrastructure. Brings thought leadership to the industry that sets Healthy Company apart in the market

Areas of responsibility may include but not limited to

• Responsible for growing the Healthy Company business
• Lead the design and execution of strategies that enable growth for the Healthy Company Product
• Ensure delivery of exceptional experiences for all stakeholder groupings, such as the design of member, employer, and adviser centric processes.
• Shape and create industry leading experiences across every touch point for all stakeholders.
• Support ideation, strategy, and implementation concepts across various Customer Experience (CX) and implantation initiatives that support growth and retention objectives.
• Bring strong, customer cantered design skills and business knowledge to translate ambiguous and conceptual ideas into exceptional design solutions at scale.
• In conjunction with responsible Executive, continuously ensure that systems, service and supporting infrastructure remains fail proof and fit for purpose.
• Ensure continuous review of service and systems infrastructural landscape to manage risk for the differences business within each segment.
• Continuously unlock opportunities for operational and service efficiency and excellence, leading to sustainability – entrench a culture of continuous improvement.
• Actively support client implementations and product adoption across products within the Healthy Company portfolio.
• Leads and manages a high-performing team focused on unlocking, delivery and embedding of exceptional client and adviser experiences.
• Collaborate with business/segment executives and other critical stakeholders in the continuous ideation of value-adding client and adviser propositions.
• Lead and support Key Account Managers for the different segments in the execution of their duties.
• Regulatory, legal and compliance oversight for all Healthy Company Products. This includes representation at key forums (CCF, TCF, FSCA forums). This includes leading the audit support and binder reviews.
• Implementation and management of Distribution Partner strategies.
• Management and oversight of product cost centres and budgets.
• Working with the Partner team on management of the Partnerships (like PHS) across Finance, Regulatory, Operations and Systems streams.
• Support the RFP and Tender processes for Healthy Company.
• Manage relationships and contracts with Third Party Providers.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Exceptional analytical, problem solving and research skills
• Strong business acumen with an ability to lead a business
• Sales and growth orientation
• Creative thinking and the ability to operationalise innovation
• The ability to influence and negotiate with impact across divisions and teams at all levels, and with external parties
• Reliability and dependability – can be counted on
• Sophisticated written and verbal communication skills for executive-level internal and external delivery
• A commitment to excellence
• An ability to deal with ambiguity and continuous change

Education and Experience

• A minimum of 5 years Health insurance and Health Care experience.
• A minimum of 5 years of formal work experience, with operations leadership, systems implementation and leading delivery of key business projects that shift the landscape.
• Proven track record in stakeholder management (internal and external) and exceptional business delivery.
• 5 - 7 years Discovery Health Experience (Advantageous).
• More than 5 years - Key account management (Preferred).
• A completed 3-year Business degree or the equivalent at an accredited institution.