Head of Servest Training Academy at Servest SA

Job Context    

• Servest has an open vacancy for a Head of Servest Training Academy. The Head of Servest Training Academy, Capability & Compliance Enablement is accountable for positioning the Academy as a Group-wide strategic platform that institutionalises capability, statutory compliance, SLA readiness, leadership development, change enablement, and talent sustainability across Servest Facilities Management and associated service lines.
• The role exists to move the organisation from people-dependent delivery to a digitally enabled, auditable, and scalable capability, change, and talent model that protects the licence to operate, strengthens client confidence, supports BBBEE outcomes, and enables sustainable growth.

Minimum Requirements    

• Relevant postgraduate qualification in Business, HR, Learning & Development, Change, Risk or Governance
• 10 years experiences in Capability and Leadership Development, Change Management in complex/transformation driven environment, Talent Development and Workforce Enablement.
• Experience operating at Group / enterprise level
• Experience in Facilities Management, Security, or regulated services exposure will be advantageous 
• LMS implementation experience
• BBBEE / SETA / Youth Employment expertise
• Audit & Risk Committee engagement

Critical Competencies

• Strategic and systems thinking
• Change leadership and influence
• Talent and succession management insight
• Strong governance and risk orientation
• Commercial acumen
• Executive stakeholder engagement
• Data-driven decision-making

Duties & Responsibilities    

• Design and institutionalise SLA capability frameworks aligned to contracts and service standards.
• Own the bid-to-mobilisation capability transfer, ensuring teams are client-ready from Day 1.
• Embed client centricity as an operational capability, supported by training, playbooks, and behavioural standards.
• Centralise statutory and regulatory training, including PSIRA, SAPS, OHS, and SHEQ requirements (in partnership with the SHEQ Department)
• Ensure audit-ready, regulator-ready compliance capability across service lines.
• Partner with Legal, Risk, and SHEQ to mitigate regulatory, safety, and contractual risk.
• Establish and lead a Leadership & Management Development Academy.
• Build leadership capability for SLA-driven operations, multi-site and labour-intensive environments, client escalation and service recovery.
• Partner with HR to embed talent management processes, including capability frameworks and role profiles, succession planning and bench strength, leadership pipeline development, identification and development of high-potential talent.
• Design and deploy change management frameworks, toolkits, and training.
• Support leaders and managers to lead change effectively in SLA-driven environments.
• Embed change capability into leadership programmes to ensure sustainable adoption.
• Own Skills Development execution and evidence aligned to BBBEE requirements.
• Design learnership pipelines aligned to operational demand and talent pathways.
• Use learnerships and internships as talent feeders, not stand-alone compliance initiatives
• Lead the implementation and optimisation of a Group LMS and digital evidence platform.
• Ensure role-based and client-specific learning paths.
• Align onboarding with career pathways and talent development journeys.
• Support early-tenure engagement, retention, and performance.
• Position the Academy as a talent differentiator in bids and tenders.
• Support non-annuity revenue driven by Ops Teams in driving client enablement.
• Enable client and supply-chain capability building where appropriate.

Deadline:3rd March,2026