Job Openings at Servest SA

Job Context    

• Servest has an open vacancy for a Head of Servest Training Academy. The Head of Servest Training Academy, Capability & Compliance Enablement is accountable for positioning the Academy as a Group-wide strategic platform that institutionalises capability, statutory compliance, SLA readiness, leadership development, change enablement, and talent sustainability across Servest Facilities Management and associated service lines.
• The role exists to move the organisation from people-dependent delivery to a digitally enabled, auditable, and scalable capability, change, and talent model that protects the licence to operate, strengthens client confidence, supports BBBEE outcomes, and enables sustainable growth.

Minimum Requirements    

• Relevant postgraduate qualification in Business, HR, Learning & Development, Change, Risk or Governance
• 10 years experiences in Capability and Leadership Development, Change Management in complex/transformation driven environment, Talent Development and Workforce Enablement.
• Experience operating at Group / enterprise level
• Experience in Facilities Management, Security, or regulated services exposure will be advantageous 
• LMS implementation experience
• BBBEE / SETA / Youth Employment expertise
• Audit & Risk Committee engagement

Critical Competencies

• Strategic and systems thinking
• Change leadership and influence
• Talent and succession management insight
• Strong governance and risk orientation
• Commercial acumen
• Executive stakeholder engagement
• Data-driven decision-making

Duties & Responsibilities    

• Design and institutionalise SLA capability frameworks aligned to contracts and service standards.
• Own the bid-to-mobilisation capability transfer, ensuring teams are client-ready from Day 1.
• Embed client centricity as an operational capability, supported by training, playbooks, and behavioural standards.
• Centralise statutory and regulatory training, including PSIRA, SAPS, OHS, and SHEQ requirements (in partnership with the SHEQ Department)
• Ensure audit-ready, regulator-ready compliance capability across service lines.
• Partner with Legal, Risk, and SHEQ to mitigate regulatory, safety, and contractual risk.
• Establish and lead a Leadership & Management Development Academy.
• Build leadership capability for SLA-driven operations, multi-site and labour-intensive environments, client escalation and service recovery.
• Partner with HR to embed talent management processes, including capability frameworks and role profiles, succession planning and bench strength, leadership pipeline development, identification and development of high-potential talent.
• Design and deploy change management frameworks, toolkits, and training.
• Support leaders and managers to lead change effectively in SLA-driven environments.
• Embed change capability into leadership programmes to ensure sustainable adoption.
• Own Skills Development execution and evidence aligned to BBBEE requirements.
• Design learnership pipelines aligned to operational demand and talent pathways.
• Use learnerships and internships as talent feeders, not stand-alone compliance initiatives
• Lead the implementation and optimisation of a Group LMS and digital evidence platform.
• Ensure role-based and client-specific learning paths.
• Align onboarding with career pathways and talent development journeys.
• Support early-tenure engagement, retention, and performance.
• Position the Academy as a talent differentiator in bids and tenders.
• Support non-annuity revenue driven by Ops Teams in driving client enablement.
• Enable client and supply-chain capability building where appropriate.

Deadline:3rd March,2026

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Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CONTRACT MANAGER to join a team based at our Port Elizabeth Offices. This role reports directly to Branch Manager, in the Cleaning Business Unit.

Minimum Requirements    

• National Senior Certificate / Grade 12.
• Minimum of 3 years 'experience in the industry both in Cleaning and Hospitality
• Ability to work effectively as part of the team
• Good problem-solving skills
• Good analytical and customer service skills
• Must be able to work under pressure
• Fully computer literate
• Good communication, inter-personal and report writing skills
• Pay attention to detail
• Basic knowledge of Health and safety Act of 1993
• Detail oriented with excellent organisational skills
• Ability to work independently, handle multiple tasks and meet deadlines
• Be in apposition of a valid un-endorsed driver's license
• Committed and willing to make occasional personal sacrifices to meet deadlines

Duties & Responsibilities    
Manage daily Operations

• Ensure all operational duties are performed on a daily basis.
• Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
• Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
• Ensure supervisors tasks are completed on a daily basis.
• Attend customer’s daily, weekly & monthly meetings.
• Control the issue of Chemicals, uniforms & equipment.
• Ensure periodic cleaning schedules are done and shared with Integrated.

Control on site labour

• Check daily and monitor the biometric PRP system with manging all exceptions daily.
• Ensure that your staff does not exceed contractual requirements.
• Develop and train the labour force.
• Recruit replacement staff.
• Ensure Servest staff look representable at all times (Full uniforms in place, daily).

Customer Focus

• To be the first point of Contact for all operational queries.
• Have firsthand knowledge of Cleaning Requirements
• Be innovative, introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
• Ensure Customer satisfaction by optimizing client service levels.
• Ensure all cleaning assessments and route audits are done.
• Be the point of contact between Servest.

Communicate & liaise effectively at all levels within the organization

• Liaise with operational personnel on service quality.

 Maintain Human Resource Legislation Compliance

• Ensure all Servest Staff receive site base induction
• Conduct disciplinary hearings.
• Control staff training schedule.

Equipment and Assets

• Control all Servest Equipment and Assets on site.
• Maintain service plans and maintenance and repair of equipment
• Maintain asset register for all equipment on-site.
• Conduct weekly inspection of all your equipment.
• Ensure monthly consumable stock is done and deliverd timeously.

Deadline:5th March,2026