Head of Technical Aftersales Support (Region Africa) at Bosch Holdings (Pty) Ltd

Job Description

The Head of Technical Aftersales Support Africa (TSS-AF) would be the expert for the Automotive Aftermarket (AA) technical aftersales support division for the Africa region and drive the related service activities (Technical and product trainings, Field service & repair and Technical Hotline).

This will be done in close cooperation with TSS-EU departments as well support functions such as sales, workshop concepts, marketing/product management,  and with focus on service, quality, performance, customer satisfaction and productivity.

Principle Accountabilities;

• Execute EMEA targets and strategies in Africa (AF)

• Create strategy for TSS activities in the region;

  • Technical and product trainings

  • Field service and Repair for products

  • Technical Hotline Service

• Work closely with sales and workshop concept organization to identify requirements and define service operations timely

• Lead, manage and develop TSS team

• Develop sales and growth strategy for TSS activities in AF in alignment with EMEA TSS concepts

• Analyse market for potential customers and competitors to derive additional sales opportunities

• Being responsible for profitability and regional TSS P&L (incl. pricing of services)

• Analyses cost changes and impacts on margin and derive appropriate actions

• Technical support to the internal organisation as well as support customer exhibitions to promote Bosch products with appropriate TSS funding

• Develop aligned communication strategy with relevant departments for TSS services

Minimum Requirements;

• 8-10 years working experience in a similar role in Automotive sectors

• Proven track record of technical knowledge and experience in the Automotive industry

• Knowledge of workshop equipment products

• 8 years+ experience with the management of technical teams 

• Excellent communication skills on all levels, must be fluent in English (speak, read & write) other languages advantageous

• Must be fully proficient on all MS Office packages

Personal Characteristics;

• Analytical person with good problem solving skills

• Strong numerical reasoning

• Assertive character

• Strong team player, transversal collaboration

• Deadline and performance driven

• Ability to manage multiple tasks and make decisions, whilst maintaining attention to detail

• Customer oriented and positive ambassador for products and parts sales in the Automotive Aftermarket industry

Qualifications

• Relevant Tertiary Degree in Engineering / Technical studies or related field