Head Real Time Payments at BankservAfrica

PURPOSE

You will work with teams (not limited to) Product Strategy Development and Lifecycle Management; Market Development; Business Development; Offering Development; Ideation and Prototyping; Scheme Business Management; Strategic Partnerships; Client Portfolio Management; Product Pricing; Product Management (including Industry Risk Management); Product Change Management and Product Industry Representation). 

You will engage with the following stakeholders:

• Your key stakeholders will be internal stakeholders (Customer Lifecycle Management; Modernisation; Product Service Management; Business Support; Group Payments Product Coordination; Delivery; Shared Services; CEO and Company Executive) and external stakeholders (customers; relevant regulatory bodies; retailers, mobile companies, healthcare and fintechs; decision-makers and influencers e.g., SABRIC, PASA, Government, SASSA etc.). 
• The Head of Rapid Payments Business role will require a presence in Johannesburg and may involve travel to other parts of South Africa, and internationally. 

Your key responsibilities include:

• Develop, lead, drive and deliver sustainable product profitability in the Rapid Payment Business
• Directly manage the rapid payments (South Africa’s national instant payments service) strategy development
• Be responsible for market and business development, ideation and prototyping, offering development 
• Support client relations and strategic partnerships
• Manages areas sustainability by actively seeking out global practises to innovate for competitive advantage 
• Develop the functional strategy aligned to group strategy 
• Ensure strategy and goals are cascaded to the team 
• Continuously identify and lead innovation by challenging the status quo of business processes
• Continuous research, ideation and prototyping 
• Monitor the external environment on an ongoing basis for changes that necessitate modifications to the product  
• Ensure sustainability and growth in profitability in the product.
• Deliver to RPP Business Case
• Develop product strategy
• Deliver on RPP Roadmap and develop new enhancements to the existing product line to ensure products/services create value to the customer
• Maintain excellent operations and client service for all the products within the business 
• Ensure the strategic planning processes align with market drivers and support a customer focused approach 
• Ensure customers receive a superior business/product service experience
• Final point of accountability for Change evaluation and approval for the product line
• Ensure Disaster Recovery and BCP programmes and practices are maintained and tested successfully
• Pursue the development of strategic partnerships, relationships and alliances
• Promote a customer-oriented focus, advocating customer intimate client relationships, and ensure that we gather customer information that we can translate into services that they want
• Develop and maintain external relationships with regulators, elected officials and key trade associations 

QUALIFICATION / KNOWLEDGE 

• Appropriate tertiary qualification
• Ability to conceptualise a business case
• Have a firm understanding of market and industry dynamics
• Ability to maintain relationships with other powerful industry and business professionals who are directly involved with the business
• Partnering/influencing skills
• MBA is considered an asset
• Required Computer literacy levels

EXPERIENCE 

• Minimum 8-10 years’ experience in related field
• Proven leadership skills as a senior executive leading a company or major division of an organisation
• Experience in people management, strategic planning, budgeting, and risk mitigation
• Broad and comprehensive knowledge of all matters related to the business of the organisation with an eye towards identifying new sales prospects and driving business growth