Head: Student Recruitment - Midrand at Emeris College

Duties and Responsibilities:
Presentations

• Monthly booking and presentation target achievement as per set schools priority targets (per region or country).
• Weekly report on schools to manage sales team by priority and owner (Senior Student Advisor/Student Advisor/Junior Student Advisors) for presentations completed, booked, contacted and uncontacted.
• Weekly report on each sales team members achievement to weekly presentation target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Database Collection

• Achievement of monthly schools database collection target as per set schools priority targets.
• Achievement of final year undergraduate database collection target.
• Weekly report on each sales team members achievement to weekly database collection target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Interviews

• Achieve weekly, monthly and annual campus interview target.
• Weekly updated breakdown on campus interview count by priority for campus, Junior Student Advisors, Student Advisors, Senior Student Advisors.
• Weekly report on each sales team members achievement to weekly interview collection target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Applications

• Achieve weekly, monthly and annual campus application target.
• Weekly updated breakdown on campus application count by priority for campus, Junior Student Advisor, Student Advisor and Senior Student Advisor.
• Weekly report on each sales team members achievement to weekly application target.
• Conduct individual weekly meetings with sales team, to address performance and where appropriate put corrective action in place.

Admissions

• Oversee the admissions funnel with each staff member to ensure that sales does what is required to push students through to offer status including securing all necessary correctly certified documentation.
• Drive payments of pre-registration fees upon acceptance with sales team.
• Work closely with admissions to ensure that offers are issued and admissions are approved accurately and timeously.

Registrations

• Achieve new undergraduate student registration target.

Overflow Facility

• End to end management of all Overflow Facility staff members
• Management of all calling metrics and performance management thereof along with quality assurance of all calls made
• Oversee call focus based on key points in the cycle
• Support and collaborate with all campuses when required based on campus capacity constraints
• Weekly and monthly reporting on all key metrics with accompanying insights

Travel Budget

• Strategic planning of co-ordination of National and International trips.
• Management of and adherence to annual travel budget.

Quality Sales Management

• Training of new sales staff on presentation and interview script, product knowledge, STASY and all sales processes to ensure they are ready for national sign-off.
• Training and development of Sales Team in order to prevent staff from unnecessarily progressing through Sales Tracking.
• Fostering Team relations and building trust with team.
• More effective communicating to achieve better motivation within Sales Team.
• Ownership of the Sales process, tactical thinking, strategic orientation and capacity planning.
• Data integrity across all reporting platforms to meet the quarterly targeted benchmarks set by National Office.
• Timely submission of sales related reports on a weekly basis.
• Work with Sales Manager to strategize, plan, implement, to record progress and to report on development of The IIE's Varsity College and IIE MSA into new regions. To identify potential areas and set up plans and relationships to lay a foundation for business development in these regions.

Customer Services

• Conduct regular school relationship check-in's to ensure the Sales team are delivering the required level of customer service.
• Regularly monitor Sales teams service delivery to ensure they are adhering to required response turn-around times and conducting themselves professionally in all customer interactions.
• Based on Mystery shopper results where required put corrective actions in place to ensure Sales teams meet the required standards.

Minimum Qualification Requirements:

• Minimum of Advanced Diploma or Bachelors Degree. Postgraduate qualification advantageous

Minimum Experience Requirements:

• Minimum of 4 years management experience and 5 years sales & marketing experience.