Heavy Commercial Vehicle Field Assessor at Santam Insurance

JOB DESCRIPTION

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

KEY RESPONSIBILITIES

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.)

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQGBSA Membership
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc)
• At least three 3 years’ extensive experience in all types of Heavy Commercial Vehicle claims 
• At least ten (10) years’ experience in the motor claims and or Short Term Insurance industry.
• Attained product training and knowledge in Liability / Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous

SKILLS

• System thinking
• Business Acumen
• Good communication (verbal & written)
• Must be computer literate

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation