Hospital Manager - Durdoc Hospital at Joint Medical Holdings

PURPOSE OF POSITION

• Provide strong strategic, professional, and managerial leadership for all aspects of health service operations at the Hospital.
• Implement the operational strategy, monitor and manage operational performance, and oversee the delivery of effective facilities management at the Hospital.
• Hold authority and accountability for the safe and effective delivery and performance of day-to-day clinical services and departments at the Hospital.

KEY PERFORMANCE AREAS

• Assist with the development and implementation of the Hospital's strategic operational plan, in line with the overarching JMH Group strategy.
• Support the Hospital in achieving its objectives and actively participate as a member of the management team, taking collective responsibility for the corporate governance of the Hospital.
• Develop and maintain key working relationships with the Group General Manager, Chief Financial Officer (CFO), members of the JMH Group Executive, as well as external healthcare service providers and networks, to ensure an integrated and seamless patient experience for recipients of both scheduled and unscheduled care at the Hospital.
• Ensure that appropriate management systems are in place to anticipate and effectively manage opportunities and challenges in service delivery.
• Ensure that all support services within the Hospital meet the required standards and remain fit for purpose at all times.
• Work effectively and collaboratively with existing and prospective customers to establish and maintain mutually beneficial working relationships.
• Identify opportunities to recruit specialist doctors to the Hospital and source new specialists as required.
• Develop and implement a hospital business growth strategy, with a specific focus on attracting new doctors and specialists.
• Monitor and evaluate economic conditions affecting business activities, including industry trends, competition, and legislative and regulatory developments within the healthcare sector.
• Identify marketing opportunities by assessing customer requirements, analysing market trends, evaluating competitors' market share, strengths and weaknesses, forecasting business growth, and establishing targeted market share objectives.
• Understand the JMH Group brand strategy and develop and implement targeted initiatives to build brand loyalty and promote the JMH Group value proposition.
• Prepare, manage, and monitor operational budgets and financial forecasts.
• Assess the relative cost benefits of directly providing services versus procuring services for the Hospital.
• Promote sound financial management practices and understand their impact on organisational effectiveness.
• Liaise with the Human Resources Department regarding transformation initiatives and provide strategic leadership that fosters a culture of inclusivity.
• Create and maintain a positive working environment where individual differences are recognised, understood, and valued, enabling all employees to reach their full potential and maximise their contributions.
• Work closely with the Group General Manager and JMH Group Heads to coordinate and ensure the implementation of all JMH Group policies, procedures, and requirements relevant to services within the Hospital.
• Work within JMH Group policies, procedures, and guidelines, in collaboration with Heads of Department (HODs), to deliver hard and soft facilities management services that maintain high standards of service and provide a safe, efficient environment for patients and service users.
• Ensure the effective delivery of all capital projects, maintaining consistency, compliance with all statutory and mandatory requirements, and alignment with the Hospital's overall operational and strategic objectives.
• Reviews and evaluates existing Hospital/nursing policies, procedures and work methods by means of periodic and special studies directs the installation of approved work methods and procedures to ensure achievement of objectives.
• Consults and collaborates with physicians, clinical departments, service lines in establishing policies/standards/procedures and quality outcomes for patient care.
• To demonstrate true leadership by setting and encouraging high standards of care and personal conduct from all staff at the Hospital.
• In collaboration with the HR Department support and encourage Hospital staff in their personal development using appraisal and supervision, this will include setting objectives, appraising performance and identifying training and development needs.

MINIMUM REQUIREMENTS

• Minimum of 8- 10 years' experience in the Healthcare sector.
• Minimum of 5 years' progressive leadership experience as a senior Manager within a Healthcare environment.
• Minimum diploma or degree (at least NQF Level 7 or equivalent) preferably in business or health services management/ relevant to health service sector.
• Relevant post-graduate qualification/ MBA preferable in relevant field preferred.
• Experience in clinical and/or corporate governance strategies.
• Experience in project management.
• Experience in Facilities management.
• Experience in Financial management.

SKILLS

• Detailed knowledge of current issues, developments, and best practices relating to hospital policy and service delivery.
• Significant knowledge of the healthcare sector and experience operating within a senior management role.
• Demonstrated track record of service innovation and influential leadership.
• Demonstrated effective leadership in a challenging environment.
• Demonstrated aptitude for strategic thinking, coupled with strong leadership skills and the ability to motivate and lead specialist professionals.
• Clear focus on operational performance and results, with an understanding of the performance management systems required to operate within a large, complex organisation.
• Strong degree of self-sufficiency, with the ability to proactively drive proposals, recommend decisions, suggest improvements, and adapt readily to change.