Host or Hostess at Belmond Mount Nelson Hotel

We are looking for a Host/ Hostess to join the Food & Beverage team.

Main Duties & Responsibilities

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Assist service staff as and when needed.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.
• Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

Requirements

• Hospitality qualification advantageous.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
• Good communication skills.
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Good physical condition to walk and stand during an entire shift.
• Confident, well groomed & presentable.
• Professional and pleasant disposition.
• Quality and customer service driven.
• Attention to detail pertaining to area of responsibility.
• Strong interpersonal and telephone etiquette skills essential.
• Strong and effective communication, problem solving abilities essential.
• Ability to work within a pressurized environment.
• Ability to use Initiative and be proactive.
• Ability to work flexible working hours

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events