Latest Jobs at Belmond

Description

Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience, at our Oasis Pool for the upcoming season, for a fixed term contract.

• Assist in the managing of Oasis Pool, ensuring the smooth running of F&B outlet, taking full advantage to maximize revenue potential and ensure guest satisfaction, in compliance with the company policies and procedures.
• Monitoring and controlling of various operating equipment, standards and inventories.
• Monitoring and controlling food and beverage stock.
• Assist & maintain an efficient administration system within the department.
• Assist in all F&B outlets as and when required.
• Communicate with guests on a regular basis throughout service, with other employees, and/or departments to ensure guest needs are met.
• Overseeing inventory, including food and beverages, supplies and other outlet equipment.
• Ensure that front of house and back of house areas (including preparation, service areas and stores) are kept clean and items are correctly stored.
• Assist with stock counts as and when required.
• Operate POS (point of sale) and maintain security of the system.

Requirements

• Diploma / Degree from a reputable hotel school -advantageous.
• Must have 2 years F&B supervisory management experience in a luxury hotel environment or similar
• Good communication and interpersonal skills.
• Knowledge of silverware – advantageous.
• Good food and beverage product knowledge.
• Working knowledge of general restaurant operations and food and beverage service.

Benefits

• Competitive basic salary
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

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This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Restaurant Reservations Agent to join the Food & Beverage team.

Main Duties & Responsibilities

• To be fully conversant on all services and facilities offered by the Hotel.
• Ensure guest recognition by communicating their preferences and retain such information.
• Ensure complete knowledge of outlet menus and F&B offerings to aid up-selling.
• Assist in F&B outlets as and when required.
• Ensure accurate records about guests’ bookings, payments, and any additional information that Hotel staff might need when interacting with the guest.
• Up-selling, when appropriate, by informing guests of additional services or special packages.
• Assist & maintain an efficient administration system within the department.
• Providing support to guests who may need to amend or cancel a reservation.
• Ensure that you meet and work according to department’s Standard Operating Procedures.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Maintain the highest standards of professionalism when working through guest issues/complaints.
• Assist with adhoc duties as and when required by management.
• Update and distribute weekly internal F&B newsletter.
• Performing of daily banking duties.
• Booking internal meetings and functions.
• Preparing daily internal function sheets and distributing them accordingly
• Printing of all F&B menus, name place cards and door cards for F&B department including Banqueting
• Assist Groups and Events co-ordinators with drawing of floor plans.
• Assist with any F&B admin duties required for the F&B department.

Requirements

• Diploma / Degree from a reputable hotel school
• 1 to 2 years’ experience in a similar position preferred
• Must be able to work shifts, weekends & public holidays.
• Excellent communication skills.
• Professional and pleasant disposition.
• Quality and customer service driven.
• Attention to detail pertaining to area of responsibility.
• Strong interpersonal and telephone etiquette skills essential.
• Strong and effective communication, problem solving abilities essential.
• Ability to use Initiative and be proactive.
• Opera PMS knowledge

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

go to method of application »

If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Front Office Agent to join the team.

Main Duties & Responsibilities

• Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
• Attend daily briefings & follow up on any pending items.
• Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
• Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
• Check the daily arrival list to have detailed information regarding arrivals and room requirements.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
• Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
• Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
• Provide support and coverage to all areas of the Front of House division as required.
• Communicate any relevant guest feedback.
• Ensure you follow the departmental policies and procedures in compliance with GDPR and PCI.
• Assist with Guest Services duties as and when required.
• Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
• Assist with Food and Beverage reservations coverage as and when required, on a regular or semi-regular basis.

Requirements

• Diploma / Degree from a reputable hotel school.
• 1 to 2 years’ experience in Front Office or similar role within a luxury hotel environment.
• Experience with hotel reservations software – advantageous
• Strong verbal and written communication skills.
• Good organisational skills.
• Proficient in MS Office and Opera.
• Excellent customer service skills.
• Strong mathematical skills.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

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This is an opportunity for a passionate and committed hospitality professional who has a real drive to deliver outstanding food in a unique and luxurious environment to join our team. We are looking for a Demi Chef to join our kitchen team.

Main Duties & Responsibilities

• Prepare food and provide prompt, courteous and accurate service to all the customers (both internal and external) as per the set standards.
• Judging quality of raw material & providing quality finished products.
• Plating and presenting meal items as per the seniors’ instructions.
• Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times.
• To supervise the work and training of in-house trainees in the section as required.
• Ensure that allocated section is always kept clean and all prep is completed.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the
• product presented.
• Ensure that the production, preparation, and presentation of food are of the highest quality at all times.
• Ensure that the quality & quantity standards are adhered to in the section.
• Maintain full awareness of all menu items, their recipes, methods of production and presentation standards.
• Assist with deliveries and restocking.
• Assisting with stock rotation and cleaning stations.
• Responsible for hygiene, safety and correct use of equipment and utensils.
• Carry out any other duties as required by management.
• Be able to make recommendations for alternatives, understand and action all required dietaries and allergens as requested.
• Report any maintenance issues to the senior Chef.

Requirements

• Graduate from a Hotel Management Institute or Food Production Course from a reputed institute – advantageous.
• 2-5 years relevant working experience, within hospitality will be advantageous
• Good knowledge of hygiene & safety standards.
• Team & Goal Orientated.
• Good knowledge of different cooking styles.
• Excellent interpersonal and communication skills.
• Proven track of food preparation, presentation and preservation knowledge is essential.
• Excellent organizational and time management skills.
• Knowledge on how to work in a safe, practical and organized manner

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

go to method of application »

This is an opportunity for a passionate and committed hospitality professional who has a real drive to deliver outstanding food in a unique and luxurious environment to join our team. We are looking for a Commis Chef to join our kitchen team.

Main Duties & Responsibilities

• Prepare food and provide prompt, courteous and accurate service to all the customers (both internal
• and external) as per the set standards.
• Ensure that the quality & quantity standards of preparations and presentations are adhered to in the section.
• Perform basic cleaning duties and ensuring that workstations are properly sanitized.
• Preparing meal ingredients, which includes seasoning of different meats as well as washing, peeling, and chopping vegetables and fruits.
• Preparing basic salads and sauces.
• Plating and presenting meal items as per the seniors’ instructions.
• Ensures hygiene and cleanliness of his/her area at all times.
• Judging quality of raw material & providing quality finished products.
• To follow safety rules and procedures at work.
• Assist with deliveries and restocking.
• Assist with stock rotation.
• To carry out any additional tasks as assigned.
• Should maintain awareness of food cost, ensure minimum spoilage and wastage at all times.

Requirements

• Graduate from a Hotel Management Institute or Food Production Course from a reputed institute – advantageous.
• 1 years relevant working experience.
• Good knowledge of hygiene & safety standards.
• Ability to work with little supervision.
• Team & Goal Orientated.
• Good understanding of health & safety and food hygiene

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

go to method of application »

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Restaurant Manager to join the Food & Beverage team.

Main Duties & Responsibilities

• To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the labour management system.
• To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
• Responsible for the staffing and scheduling of the employees and allocation of duties to ensure the maximisation of productivity and minimise payroll costs.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
• To ensure that all storage areas are kept neat and clean at all times.
• To participate in monthly stock-takes as and when required.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
• Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the outlet.
• Work with the F&B Manager and the Executive Chef on menu planning and pricing.
• Work with the F&B Manager on creating appropriate wine and beverage lists.
• Create a work environment that is high in employee morale and provides constant learning & development.
• Run all necessary training on service, food, beverages, standard practices etc. for the team and ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
• Responsible for certain reporting deadlines, payroll & rosters.
• Monitor and control various operating equipment, standards and inventories.
• Monitor and control food and beverage costs and variances.
• Assist in all F&B outlets on a regular or semi-regular basis as and when required.
• Monitor the revenue, daily number of covers and the average check of the outlet daily.
• Ensure that all the operational standards & processes are followed and ensure stock is monitored and order when needed.
• Manage staff performance, identify their training needs and address their grievances and counselling issues.
• Conduct regular meetings with the other outlet managers and supervisors and constantly monitor guest complaints, compliments and suggestions.
• Manages the processes to ensure no beverage items ever reaches its expiry dates.
• Respond to guest complaints in a timely manner.
• Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
• Ensure compliance with the outlet SOP’s.
• In the absence of the Assistant F&B Manager, assist with duty manager shifts.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Operate POS (point of sale) and maintain security of the system.

Requirements

• Diploma / Degree from a reputable hotel school.
• Must have 3-5 years F&B management experience in a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Excellent leaderships skills.
• Knowledge of silverware – advantageous.
• Good knowledge of food cost, employee scheduling and payroll – advantageous.
• Extensive food and beverage product knowledge.
• Working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.
• Good financial understanding.
• Good administrative and organisational skills.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events

go to method of application »

We are looking for a Host/ Hostess to join the Food & Beverage team.

Main Duties & Responsibilities

• Welcome guests to the venue.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
• Coordinate with the service staff about available seating options.
• Answer incoming calls and address guests’ queries, take restaurant reservations as and when required.
• Assist service staff as and when needed.
• Ensure the introduction of the waiter to the guest table by announcing the waiters’ name.
• Ensure that the reception/entrance is neat, clean & tidy at all times.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist with adhoc duties as and when required by management.
• Ensure our guests have a positive dining experience from the moment they arrive till their departure.
• Acknowledge and respond to relevant customer queries, needs and expectations.
• Ensure the outlet Manager is kept informed of any guest queries and or complaints.
• Guide guests through the dining rooms and provide any needed assistance.
• Conduct regular inspections of the outlet to ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
• Check menus to ensure they are current, clean, plentiful, and presentable.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Perform opening and closing duties, as needed.
• Engage with guests on a regular basis to ensure highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service.
• Assist with the allocation of tables and floor layout.
• Assist with F&B Attendant duties as and when required, to support the team to ensure that the outlet operates smoothly.

Requirements

• Hospitality qualification advantageous.
• 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
• Good communication skills.
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Good physical condition to walk and stand during an entire shift.
• Confident, well groomed & presentable.
• Professional and pleasant disposition.
• Quality and customer service driven.
• Attention to detail pertaining to area of responsibility.
• Strong interpersonal and telephone etiquette skills essential.
• Strong and effective communication, problem solving abilities essential.
• Ability to work within a pressurized environment.
• Ability to use Initiative and be proactive.
• Ability to work flexible working hours

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events