Restaurant Manager at Belmond Mount Nelson Hotel

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Restaurant Manager to join the Food & Beverage team.

Main Duties & Responsibilities

• To control and monitor the staffing levels on a daily basis to ensure that the month to date staffing is kept to budget and managed using the labour management system.
• To oversee and control staff rostering, permanent and contract, to ensure adequate coverage according to the business levels.
• Responsible for the staffing and scheduling of the employees and allocation of duties to ensure the maximisation of productivity and minimise payroll costs.
• Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service.
• To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
• To ensure that all storage areas are kept neat and clean at all times.
• To participate in monthly stock-takes as and when required.
• In liaison with the Food & Beverage Manager, to ensure that the food and beverage costs are maintained.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Adhere to revenue and cost budgets and plan operational resources accordingly in order to achieve required targets.
• Continuously improve and innovate upon product and services to achieve a larger market share and retain regular guests of the outlet.
• Work with the F&B Manager and the Executive Chef on menu planning and pricing.
• Work with the F&B Manager on creating appropriate wine and beverage lists.
• Create a work environment that is high in employee morale and provides constant learning & development.
• Run all necessary training on service, food, beverages, standard practices etc. for the team and ensure that duties are carried out in accordance with Leading Quality Assessment (LQA) standards.
• Responsible for certain reporting deadlines, payroll & rosters.
• Monitor and control various operating equipment, standards and inventories.
• Monitor and control food and beverage costs and variances.
• Assist in all F&B outlets on a regular or semi-regular basis as and when required.
• Monitor the revenue, daily number of covers and the average check of the outlet daily.
• Ensure that all the operational standards & processes are followed and ensure stock is monitored and order when needed.
• Manage staff performance, identify their training needs and address their grievances and counselling issues.
• Conduct regular meetings with the other outlet managers and supervisors and constantly monitor guest complaints, compliments and suggestions.
• Manages the processes to ensure no beverage items ever reaches its expiry dates.
• Respond to guest complaints in a timely manner.
• Work with other F&B Outlet Managers and keep them informed of F&B issues as they arise.
• Ensure compliance with the outlet SOP’s.
• In the absence of the Assistant F&B Manager, assist with duty manager shifts.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Operate POS (point of sale) and maintain security of the system.

Requirements

• Diploma / Degree from a reputable hotel school.
• Must have 3-5 years F&B management experience in a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Excellent leaderships skills.
• Knowledge of silverware – advantageous.
• Good knowledge of food cost, employee scheduling and payroll – advantageous.
• Extensive food and beverage product knowledge.
• Working knowledge of general restaurant operations.
• Familiar with point-of-sale computers and software.
• Good financial understanding.
• Good administrative and organisational skills.

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events