Restaurant Reservations Agent at Belmond Mount Nelson Hotel

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Restaurant Reservations Agent to join the Food & Beverage team.

Main Duties & Responsibilities

• To be fully conversant on all services and facilities offered by the Hotel.
• Ensure guest recognition by communicating their preferences and retain such information.
• Ensure complete knowledge of outlet menus and F&B offerings to aid up-selling.
• Assist in F&B outlets as and when required.
• Ensure accurate records about guests’ bookings, payments, and any additional information that Hotel staff might need when interacting with the guest.
• Up-selling, when appropriate, by informing guests of additional services or special packages.
• Assist & maintain an efficient administration system within the department.
• Providing support to guests who may need to amend or cancel a reservation.
• Ensure that you meet and work according to department’s Standard Operating Procedures.
• Actively endeavour to seek and resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
• Inform other departments and follow up with regards to special instructions / facilities.
• Maintain the highest standards of professionalism when working through guest issues/complaints.
• Assist with adhoc duties as and when required by management.
• Update and distribute weekly internal F&B newsletter.
• Performing of daily banking duties.
• Booking internal meetings and functions.
• Preparing daily internal function sheets and distributing them accordingly
• Printing of all F&B menus, name place cards and door cards for F&B department including Banqueting
• Assist Groups and Events co-ordinators with drawing of floor plans.
• Assist with any F&B admin duties required for the F&B department.

Requirements

• Diploma / Degree from a reputable hotel school
• 1 to 2 years’ experience in a similar position preferred
• Must be able to work shifts, weekends & public holidays.
• Excellent communication skills.
• Professional and pleasant disposition.
• Quality and customer service driven.
• Attention to detail pertaining to area of responsibility.
• Strong interpersonal and telephone etiquette skills essential.
• Strong and effective communication, problem solving abilities essential.
• Ability to use Initiative and be proactive.
• Opera PMS knowledge

Benefits

• Competitive basic salary
• Medical aid & pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events