Vacancies at BCX

Key Deliverables / Primary Functions

• Render a Facilities Service
• Ensure Hardware and Maintenance Services
• Manage Client Contracts and Profiles
• Ensure BSIM And ITIL Alignment 
• Support Change/ Problem and Incident Management Principles as Per BCX Standards
• Manage New Business 
• Manage Service Level Agreements (SLAs) And Operational Level Agreement (OLAs)
• Administration of One’s Own Office 
• Manage Projects
• Coordination of Disaster Recovery Procedure

Core Functional Skills & Knowledge

• Excellent and advanced knowledge Electrical and Mechanical systems
• Functional specific Electrical & Airconditioning training
• Understands Contractual Management
• Time & Priority Management
• Ability to work in a coordinated way with a minimum of supervision and long hours in a high pressure and complex environment

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Engineering
• OR NQF 4: Grade 12
• Additional Qualification preferred or advantage

Experience

• 3 years’ experience

OR

• Grade 12 & 5 years’ experience

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Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties 
• Be first point of escalating for service delivery complaints (all priority levels) with support teams 
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement 
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Create and maintain technical infrastructure standards & procedure. 
• Evaluate operational compliance and assist in audit reviews. 
• Participate in technical design and assist in defining thresholds for monitoring and support.  
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
• Operational standby and afterhours work as required for projects and 24x7 Operations

Core Functional Skills & Capabilities

• Communication
• Teamwork
• Risk Management
• Commvault
• Meeting Customer Expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
• OR NQF 4: Grade 12
• Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in modern data protection strategies, with a key focus on Commvault and workflows, API’s and Automation

OR

• 7 years’ experience in modern data protection strategies, with a key focus on Commvault and workflows, API’s and Automation

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Key Deliverables / Primary Functions

• Check the supplier documentation against physical items and verifying quantity and specifications prior to acknowledging receipt or recording short delivery/ damages on the documentation.
• Code stock received in accordance with control procedures and positioning items in the appropriate location.
• Conduct stock counting sequences, applying control procedures using specific coding/ labels to indicate counted stock and quantities.
• Distribute stock items to personnel, ensuring appropriate authorization, draw from stock and make entry of stock withdrawal in manual register.
• Prepare stock schedules detailing the quantity of stock on hand detailing reason for specific variances and the need for stock adjustment and forwarding for perusal, processing, and approval.
• Update stock registers and control sheets, reflecting opening balances, movement, and stock on hand.
• Assist team members with query resolution on SAP.
• Leading a team to conduct stock counts and stock take-on initiatives.

Core Functional Skills & Capabilities

• Attention to detail
• Supply Chain Management
• Stock Management
• Occupational health and safety protocols - 2
• Problem solving

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• 2 years’ experience as a storeman in a logistics environment

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Key Deliverables / Primary Functions

• Act as first response and provide remote support to clients and answer incoming calls  
• Act is expert L2 support agent and ensure that we correctly diagnose the incident 
• Ability to provide operational product and service support to Service stations 
• Technical expert in the various products and services that we support Technical problem resolution 
• Understand the operational environment of a service station: 
• 24/7 operations 
• HSSEQ protocol, Stock control, site systems, Wet stock management 
• Interface with the regional field services units to ensure the correct allocation of incident to the correct technician 
• Tracking and closing of calls with correct operational and technical feedback 
• Identify the customers’ query and divert incoming calls where applicable 
• Understand the customer expectations and update the log with detail on the Helpdesk software 
• Escalate/record the customers’ query/complaint at 3rd party service provider and ensure all communication have been interfaced with 3rd Party Providers 
• Provide the customer with 3rd party reference number if applicable 
• Update all calls with relevant detail 
• Respond as per SLA in terms of first response and resolving calls 
• Ensure that all interactions with the client are professional and positive 
• Follow up on all outstanding queries and update logs on a regular basis as per severity 
• Taking ownership and responsibility of the call logging process 
• Ensure the client is assisted efficiently and effectively on a world class level of customer satisfaction. 
• Respond to calls as per CTR contract specifications (within 20 minutes of call being logged) 
• Investigates problems and suggests possible solutions. 
• Updated all calls with root cause detail 
• Give good input and detail diagnostics with every call. 
• Taking ownership and responsibility of a log 
• Ensures that all interactions with the client are professional and positive 
• Follows up on all outstanding queries and update logs on a regular basis as per severity 
• Ensure all calls have a meaningful detailed root cause. 
• Work overtime when necessary based on severity of calls. 
• Regular analysis of calls to establish trends and root causes. 
• Follow up and regularly update development calls with root cause and relevant details 
• Reports (Daily, Weekly, Monthly) internal and external. 
• Monitoring data flow between 3rd Party Software, HO, Store and POS 
• Monitoring of services and respond as per SLA. 
• Database maintenance, re-indexing, backups and integrity checks. 
• Assist with setting goals for team/department and work towards achieving goals 

Core Functional Skills & Knowledge

• Technical knowledge of the various products and services related to this portfolio
• WinBranch suite
• FSC suite:
• MiniPOS suite:
• NAMOS suite:
• System integration:

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Qualification preferred or advantage

Experience

• 2 years of experience in understanding or working in the Service Station operational environment 
• Microsoft Administration knowledge and experience 
• Experienced in understanding the various interlock of the various equipment at Service Stations: 
• Liquid Fuel dispensers 
• Forecourt Controllers 
• Site systems operations 
• 2 years of experience in working with Service Station cashiers, Site managers and site admin controllers in transactional reconciliations 
• At least x1 year exposure in working with Pump & dispenser contractors, ATG contractors and Site systems service providers 

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Key Deliverables / Primary Functions

• Ensure both inbound and outbound stock movement is executed in a timely, effective and efficient manner and executed in line with governing policy standards, controls and technology and in doing so, is positioned to return maximum value to overall stock management- 
• Accurate and timely processing of outbound stock movement, both inventory and assets, across any of the following areas/locations 
• Distribution centre 
• Regional distribution centres replenishments and / or requests 
• Project office replenishments and / or requests 
• Supplier dispatch  
• Internal Assets 
• Technicians Requests 
• Ensure inventory levels are appropriately and effectively managed and duly controlled, through regular stock takes and cycle counts, to ensure inventory levels are maintained in line with acceptable standards. 
• Ensures quality assurance standards are upheld, ensuring the Distribution Centre's compliance to the Stock Management Policy and associated controls are sustained- 
• Follow policy, process and technology training, guidance and support from Team Leaders. 
• Escalate unresolved / outstanding areas of concern to management. 

Core Functional Skills & Capabilities

• Attention to detail
• Microsoft Excel
• Teamwork

Minimum Qualifications

• NQF 4: Grade 12 National Diploma
• Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ relevant experience within a Logistics environment