Hostess at Marriott International

Function

Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional, Guest Centric, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Food and Beverage Management, the successful candidates will be required to manage the hostess desk/ area and enhance the guest experience whilst providing exceptional service. Be a Westin Ambassador and maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• Hospitality qualification advantageous
• 1- 2 years’ relevant experience in a similar position within a 5-star hotel environment
• Well-groomed appearance as per company standards at all times
• Professional and pleasant disposition
• Professional telephone, communication and email etiquette
• People centric with a strong focus on the Guest experience
• Proficient in MS Office (Word, Excel, Outlook)
• Problem solving, decision making and conflict resolutions skills
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Ensure that the standards of service excellence and guest satisfaction are met and maintained
• Identify and anticipate the needs of your guests
• Acknowledge guest professionally upon arrival
• Anticipate guests' service needs
• Comply with COVID safety policies and protocols
• Ensure guest comply with COVID policies and protocols
• Be safety conscious and aware of safety risks within your environment
• Protect the privacy and security of guests and coworkers.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
• Monitor restaurant for seating availability, service, safety, and well-being of guests.
• Ensure work station is prepped and ready for services timeously
• Perform other duties as and when required