Hotel Sales Executive at Orion Hotels & Resorts

Position Summary:

• The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

Key Responsibilities:

Develop and implement sales strategies:

• Identify and target prospective clients to generate sales leads both corporate and leisure.
• Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
• Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.

Sales and client relationship management:

• Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.
• Negotiate contracts, rates, and packages with potential clients to secure business agreements.
• Maintain positive and professional relationships with existing clients and provide outstanding customer service.
• Respond to customer inquiries and concerns promptly and professionally.

 Revenue generation:

• Achieve and exceed sales targets as set by the hotel management.
• Develop and execute sales initiatives to drive revenue growth.
• Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.

Collaboration and teamwork:

• Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
• Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.

Minimum Requirements:

Education and Experience:

• Grade 12 or equivalent qualification.
• A Valid driver's license and own reliable vehicle essential.
• A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
• Proven experience in hotel sales, business development, or a related field.
• Familiarity with the hotel industry, market trends, and customer preferences.

Sales and Communication Skills:

• Strong interpersonal, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Ability to build and maintain professional relationships with clients.

Result-driven and self-motivated:

• Proven track record of achieving and exceeding sales targets and driving revenue growth.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.

Customer-centric approach:

• Passion for delivering exceptional customer service.
• Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.

 Adaptability and flexibility:

• Willingness to adapt to changing market demands and business priorities.
• Ability to work flexible hours, including evenings, weekends, and travel, as required.
• The successful candidate will be expected to attend a daily online meeting with management.