Jobs at Orion Hotels & Resorts

Responsibilities:

• Prospect and qualify new leads through cold calling, networking, and referrals
• Present and demonstrate products and services to potential customers
• Develop and maintain relationships with customers to ensure ongoing sales and customer satisfaction
• Negotiate and close sales deals, ensuring customer needs are met
• Collaborate with sales team members to achieve sales targets
• Stay up-to-date on industry trends and competitor offerings
• Provide feedback to management on customer needs and market trends

Requirements:

• Grade 12 or equivalent qualification.
• A Tertiary qualification will be an added advantage
• Proven experience in sales, preferably in the business machine and ITC industry
• Strong communication and interpersonal skills
• Ability to build customer relationships and provide excellent customer service
• Knowledge of sales techniques and strategies
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and CRM software

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Key Responsibilities:

• Manage and support a team of Reservationists based at Head Office and at our hotels, including handling personnel issues, providing coaching and training, and monitoring performance
• Develop and implement strategies to improve Call Centre / Reservations operations and customer service
• Monitor and analyze Call Centre performance metrics, such as call wait times, call abandonment rates, bookings and customer satisfaction scores
• Identify and implement process improvements to increase efficiency and effectiveness of call centre operations.
• Ensure that Reservationists are following company policies and procedures, as well as maintaining a high level of professionalism and customer service
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Prepare and present reports on Call Centre performance and operational effectiveness to senior management

Qualifications:

• Grade 12 or equivalent qualification.
• A tertiary qualification in business administration or a related field would be preferred.
• At least 5+ years of experience in Call Centre management, customer service, or a related field
• Strong leadership and coaching skill
• Excellent communication and interpersonal skills
• Proven track record of improving Call Centre operations and customer satisfaction
• Proficiency in call centre software and technology
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

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Key Responsibilities:

• Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
• Providing information about room availability, rates, and hotel amenities.
• Processing reservations accurately on the system.
• Assisting guests with special requests and accommodations.
• Dealing with any customer complaints or issues promptly and escalating, as needed.
• Coordinating with other departments to ensure that guest needs are met.
• Maintaining up-to-date knowledge of hotel services and promotions.
• Following up with guests to confirm reservations and providing additional information, as needed.
• Assisting in managing room inventory and maximizing occupancy rates.
• Adhering to all company policies and procedures.

Qualifications:

• Grade 12 or equivalent qualification.
• At least 2 years of experience in a customer service role, preferably in the hospitality industry.
• Knowledge of a Hotel Management System (CRS) system such as Protel, Opera, Fidelio etc. will be an added advantage.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and ability to work well within a team.
• Must be proficient in Microsoft Office.
• Ability to work under pressure and meet deadlines.

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Key Responsibilities:

• Develop and create new menu items that are not only creative and innovative but also align with the hotel's culinary standards and brand
• Supervise and lead a team of kitchen staff, ensuring that all food preparation is done efficiently and to a high standard
• Monitor and control food costs to ensure profitability
• Maintain a clean and organized kitchen environment, adhering to health and safety regulations at all times
• Collaborate with the front of house staff to ensure seamless coordination and smooth service delivery
• Train and mentor junior kitchen staff to enhance their skills and performance

Requirements:

• Grade 12 or equivalent qualification
• Relevant culinary qualification
• At least 3 years of experience as a Chef in a hotel or restaurant setting
• Strong understanding of various cooking techniques and cuisinesExcellent leadership and interpersonal skills
• Computer literate
• Ability to work in a fast-paced environment and remain calm under pressure
• Solid understanding of food safety and sanitation practices
• Creative mindset with a passion for food and culinary innovation

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Job Responsibilities:

Menu Planning and Meal Preparation:

• Design and develop innovative, appealing, and nutritionally balanced menus.
• Prepare and cook a variety of dishes, ensuring adherence to recipes, portion control, and presentation standards.
• Monitor and evaluate food quality, taste, and appearance to maintain consistent excellence.
• Create seasonal and specialty menus, as and when necessary.
• Accommodate dietary restrictions and special requests.

Team Leadership and Supervision:

• Provide effective leadership to kitchen staff, including cooks and any other culinary assistants.
• Train and develop team members in culinary skills, food safety, and sanitation practices.
• Schedule and assign tasks to maximize productivity and ensure efficient kitchen operations.
• Motivate and inspire team members to deliver exceptional dishes and maintain a positive work environment.
• Conduct performance evaluations and recommend areas for improvement or further training.

Food Safety and Hygiene:

• Ensure compliance with all health and safety regulations, including proper sanitation and cleanliness of the kitchen.
• Monitor and maintain food storage practices to minimize waste and ensure freshness.
• Train staff on proper food handling, labeling, and storage procedures.
• Regularly inspect kitchen equipment and utensils, reporting malfunctions or maintenance needs.
• Address any potential or actual issues related to food safety promptly and effectively.

Inventory Management and Cost Control:

• Manage inventory levels of food and supplies to minimize waste and ensure availability.
• Monitor ingredient quality and coordinate with suppliers for timely deliveries.
• Control food costs by tracking expenses, calculating portion sizes, and reducing waste.
• Collaborate with executive chef or kitchen manager in budget preparation and cost analysis.
• Adhere to portion control and standard recipes to maintain desired food cost percentage.

Customer Service and Collaboration:

• Interact with customers to ensure a positive dining experience and handle any special requests or complaints.
• Collaborate with service staff to communicate menu changes, dish availability, and ingredient information.
• Foster strong relationships with suppliers to maintain quality and negotiate favorable pricing.
• Participate in culinary events, promotions, and exhibitions to promote the restaurant and showcase culinary expertise.

Qualifications & Experience:

• Between 2 and 5 years of experience as a Chef or in a similar culinary role.
• Grade 12 and / or similar qualification.
• Culinary arts diploma or degree preferred.
• Solid understanding of various cooking methods, ingredients, equipment, and procedures.
• In-depth knowledge of menu planning, nutrition, and food safety regulations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work well under pressure in a fast-paced environment.
• Creativity and ability to keep up with culinary trends.
• Flexibility to work evenings, weekends, and holidays as required.
• This is in Live-in position.

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Position Summary:

• The Hotel Sales Executive will be responsible for driving revenue by promoting and selling our hotels' services and facilities to potential clients. This role requires a strong sales background, excellent communication and negotiation skills, and a passion for customer service. The primary goal of the Hotel Sales Executive is to maximize hotel revenue through securing corporate accounts, group bookings, and individual reservations.

Key Responsibilities:

Develop and implement sales strategies:

• Identify and target prospective clients to generate sales leads both corporate and leisure.
• Build and maintain a database of corporate clients, event planners, travel agents, TMCs, STOs, PCOs, FITs and other potential sources of business.
• Analyze market trends, competitor activities, and customer feedback to develop effective sales strategies.

Sales and client relationship management:

• Conduct sales calls, meetings, and presentations to promote the hotel's services and facilities.
• Negotiate contracts, rates, and packages with potential clients to secure business agreements.
• Maintain positive and professional relationships with existing clients and provide outstanding customer service.
• Respond to customer inquiries and concerns promptly and professionally.

 Revenue generation:

• Achieve and exceed sales targets as set by the hotel management.
• Develop and execute sales initiatives to drive revenue growth.
• Monitor and analyze sales performance, market conditions, and customer feedback to identify opportunities for revenue optimization.

Collaboration and teamwork:

• Collaborate with other departments (e.g., marketing, operations, front desk) to ensure seamless customer experiences and successful implementation of sales strategies.
• Attend relevant industry trade shows, conferences, and networking events to represent the hotel and build professional relationships.

Minimum Requirements:

Education and Experience:

• Grade 12 or equivalent qualification.
• A Valid driver's license and own reliable vehicle essential.
• A tertiary qualification in Business Administration, Marketing, Hospitality or a related field is preferred.
• Proven experience in hotel sales, business development, or a related field.
• Familiarity with the hotel industry, market trends, and customer preferences.

Sales and Communication Skills:

• Strong interpersonal, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Ability to build and maintain professional relationships with clients.

Result-driven and self-motivated:

• Proven track record of achieving and exceeding sales targets and driving revenue growth.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.

Customer-centric approach:

• Passion for delivering exceptional customer service.
• Ability to understand customer needs, provide solutions, and handle complaints or feedback effectively.

 Adaptability and flexibility:

• Willingness to adapt to changing market demands and business priorities.
• Ability to work flexible hours, including evenings, weekends, and travel, as required.
• The successful candidate will be expected to attend a daily online meeting with management.

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Position Overview:

• As a Hotel Sales Representative, you will be responsible for driving revenue and growing our client base by promoting our hotels' offerings and services.  Your primary focus will be on identifying and cultivating relationships with corporate clients, event planners, and travel agencies and the like. 
• You'll play a vital role in ensuring that our hotels remain the preferred destination for business and leisure travelers alike.

Core Responsibilities:

• Develop and implement effective sales strategies to target potential clients and achieve sales goals
• Actively identify and seek out new business opportunities through prospecting using various channels, including cold calling, networking, and attending industry events.
• Build and maintain strong relationships with corporate clients, event planners, travel agencies, TMCs, STOs, PCOs and FITs.
• Build and maintain strong relationships with existing and potential clients, understanding their needs and providing exceptional customer service to ensure guest satisfaction
• Prepare and deliver and conduct compelling sales presentations and site visits to showcase hotel facilities and services, highlighting unique selling points and benefits to prospective clients.
• Negotiate contracts and agreements to secure bookings and group reservations.
• Collaborate with the hotel's management team to develop and implement sales strategies.
• Stay up-to-date on industry trends and competitors to identify new opportunities.
• Provide exceptional customer service and support to clients throughout their stay.
• Prepare and deliver persuasive sales proposals and contracts to secure business deals and negotiate pricing effectively.
• Monitor market trends and competitor activities, recommending actions to stay ahead of industry changes and maintain a competitive edge.
• Collaborate with the hotel's marketing team to develop promotional materials, advertising campaigns, and digital marketing strategies.
• Provide accurate and timely sales reports, forecasts, and market intelligence to the hotel management team.
• Maintain comprehensive knowledge of each hotel's products, services, rates, and packages, staying updated on any changes or enhancements.
• Attend trade shows, conferences, and industry meetings to network, build relationships, and generate leads for new business opportunities.
• Collaborate with other hotel departments, including the front office, reservations, and event management teams, to ensure a seamless and exemplary guest experience.

Minimum Requirements:

• Grade 12 or similar qualification.
• A tertiary qualification in hospitality management, business administration, or a related field is preferred.
• Valid driver's license and own reliable transport is essential.
• Proven experience in sales within the hospitality industry, preferably in hotel sales or related field.
• Ability to work independently and as part of a team.
• Excellent negotiation and presentation skills.
• Knowledge of local business networks and industries is a plus.
• A passion for providing outstanding customer service.
• Strong interpersonal and communication skills with the ability to build rapport, influence, and negotiate effectively.
• Ability to work independently and proactively, displaying strong time management and organizational skills.
• Exceptional customer service orientation and a passion for exceeding guest expectations.
• Results-driven attitude with a proven track record in achieving sales targets and driving revenue growth.
• Ability to adapt to changing market conditions and continuously improve sales strategies and techniques.
• Knowledge of hotel operations, pricing, revenue management, and industry trends.
• Proficient in using sales CRM software and Microsoft Office Suite (Word, Excel, PowerPoint)
• Must be willing and able to travel extensively and as required.

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Role and Responsibilities:

• Develop and implement marketing strategies to promote our products and services.
• Coordinate marketing campaigns across various online and offline channels.
• Create engaging content for our website, social media platforms, and email marketing campaigns.
• Monitor and analyze the performance of marketing campaigns and prepare reports for management.
• Collaborate with external agencies and vendors to ensure the successful execution of marketing initiatives.
• Conduct market research to identify trends and opportunities for growth.
• Assist in the planning and execution of events and trade shows, as and when required.
• Maintain relationships with customers and partners to ensure brand loyalty.
• Stay up to date with industry trends and best practices in marketing.

Qualifications:

• Grade 12 or equivalent qualification
• A Bachelor's degree in Marketing, Communications, or a related field
• 2-3 years of experience in a marketing role, preferably in a Hospitality or Real Estate setting
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and marketing software (e.g. Adobe Creative Suite, Wordpress, Google Analytics etc.)
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills
• Creative and innovative thinker

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Key Responsibilities:

Operational Management: 

• Oversee and manage the day-to-day operations of each hotel in the current portfolio in order to ensure seamless functioning.
• Develop and implement operational strategies and procedures to ensure efficient flow of all hotel services and departments (front desk, housekeeping, restaurants, maintenance, etc.).
• Monitor and evaluate performance metrics regularly to identify areas for improvement and implement necessary changes.
• Lead and motivate the hotel staff and management, providing guidance and support to ensure smooth operations.
• Ensure compliance with hotel standards, policies, and procedures, as well as health and safety regulations and ensure consistency across all hotels in the current portfolio
• Develop and implement operational policies and procedures to enhance efficiency and productivity.

Guest Experience:

• Collaborate with various departments to create and maintain exceptional guest experiences, constantly seeking ways to exceed guest expectations.
• In collaboration with the respective Hotel General Manager, handle all guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction and upholding our brand promise.
• Monitor guest feedback through online reviews, surveys, and other channels, implementing appropriate actions to address any areas of concern.
• Ensure that high-quality guest services are provided by all departments, meeting or exceeding guest expectations.

Financial Management:

• Work closely with the Head Office Accounts department and executive to develop and manage budgets for all hotels and their respective departments and ensure adherence to financial guidelines.
• Analyze financial reports and data to identify opportunities for cost-saving measures while maintaining service quality.
• Responsible for maximizing revenue and profitability through effective revenue management and pricing strategies.
• Monitor expenses and identify opportunities for cost savings without compromising service quality

Staff Training and Development:

• Identify training needs for hotel management and staff, in collaboration with the Human Resources Department, oversee the implementation of training programs to enhance skills and knowledge.
• Conduct regular performance evaluations, provide constructive feedback, and mentor employees to maximize their potential.
• Foster a positive work environment, promoting teamwork, open communication, and positive employee morale.
• Analyze key performance indicators (KPIs) to evaluate the success of operational strategies.
• Prepare regular reports for senior management highlighting operational performance and suggesting improvements. 

Sales and Marketing Support:

• Collaborate with the sales and marketing team to develop and implement strategies to drive revenue and achieve business objectives.
• Participate in sales presentations and meetings with potential clients, showcasing each hotel in the portfolio's offerings and services.

Inventory and Supply Chain Management:

• Oversee the procurement and management of supplies, equipment, and amenities
• Implement inventory control procedures to optimize stock levels and reduce wastage.

 Facilities Management:

• Maintain and ensure the proper functioning of the hotel facilities, including rooms, public areas, and recreational areas.
• Coordinate with maintenance and housekeeping teams to address any issues promptly and effectively.

Required Qualifications and Experience:

• Grade 12 and or equivalent qualification.
• Bachelor's degree in Hospitality Management or a related field essential.
• A minimum of 5 years of experience in hotel operations, with at least 3 years in a managerial role.
• Strong understanding of hotel operations and industry best practices.
• Excellent leadership and people management skills, with the ability to motivate and develop a diverse team.
• Exceptional problem-solving and decision-making abilities.
• Excellent communication skills, including written and verbal communication.
• Proven track record of driving guest satisfaction and managing guest complaints effectively.
• Solid financial acumen and ability to manage budgets and drive profitability.
• Demonstrated ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism.
• Must be prepared to travel extensively and stay over at hotels for extended periods of time as and when necessary.
• Valid driver's licence and own reliable transport essential.
• The successful candidate will be required to work a 5.5 day office-based work week (i.e. Monday to Friday and half day on Saturday)

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Responsibilities:

• Present and promote time share products to potential customers
• Develop and maintain relationships with clients to generate sales leads
• Conduct tours of properties and provide information about amenities and pricing options.
• Negotiate and close sales deals with customers
• Follow up with customers to ensure satisfaction and facilitate future sales opportunities
• Meet or exceed monthly sales targets and goals
• Attend sales meetings and trainings to stay updated on product offerings and industry trends

Requirements:

• Grade 12 or equivalent qualification
• Proven sales experience, preferably in the hospitality or real estate industry.
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to work flexible hours, including evenings and weekends
• Must have a valid driver's license and own reliable motor vehicle

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Responsibilities:

• Develop and implement fleet management policies and procedures to ensure compliance with safety regulations, cost control, and operational efficiency.
• Coordinate with various departments to schedule and prioritize vehicle maintenance and repairs.
• Monitor fleet performance metrics and analyze data to identify areas for improvement including checking vehicle tracking reports, fuel consumption and identifying any discrepancies.
• Develop and implement strategies to optimize fuel efficiency and reduce operating costs
• Track and maintain accurate records of vehicle maintenance, repairs, and inspections
• Develop and maintain relationships with vendors and suppliers to ensure timely and cost-effective procurement of fleet supplies and services.
• Ensure vehicle license renewals and management of traffic fines etc.
• Implement and maintain the Company's Vehicle Policy.
• Investigate any accidents and / or damage to vehicles and ensure that the necessary insurance claims are made and that damages are repaired timeously.
• Stay current on industry trends, technology, and regulations to continuously improve fleet management practices

Qualifications:

• Grade 12 or equivalent qualification.
• A tertiary qualification would be an advantage.
• Must be computer literate and have a good working knowledge of Microsoft Excel.
• A Minimum of 3 - 5 years of experience in commercial fleet management (not trucks).
• Mechanical knowledge and experience will also be an advantage.
• Excellent organizational and problem-solving skills.
• Strong leadership and communication skills.
• Proven ability to manage and prioritize multiple tasks and projects
• Experience working in a fast-paced, dynamic environment