Housekeeping Supervisor (TG07) at Durban ICC

Minimum Qualifications: 

• National Senior Certificate (Grade 12) is essential 
• Computer Literacy in Microsoft Office 
• A minimum of 2 years’ proven experience and track record in cleaning services within the hospitality industry, particularly large conference and convention facilities. 

KEY PERFORMANCE / MAIN ACTIVITIES OF THIS ROLE 

• Assign duties to all Cleaners and inspect their work conformance with the prescribed standards of cleanliness (ISO international standards). 
• Ensure that all assigned areas to Cleaners are cleaned within the Durban ICC, inclusive of the Convention Centre, Arena and Exhibition Centre. 
• Ensure that all venues that are assigned to Cleaners are cleaned during events both before, during and after the event takes place. 
• Ensure adherence to recycling procedures. 
• Ensure adherence to ISO rules and regulations specific to cleaning and the use of chemicals. 
• Investigate complaints regarding cleaning and equipment and take corrective action as and when required. 
• Verify quotes from external service providers to ensure that inventory stock is adequate. 
• Ensure that all cleaning equipment and products are cleaned and stored neatly in designated cupboards according to Durban ICC standards. 
• Ensure that the daily attendance register, check sheets and stock inventory are completed by all Cleaners. 
• Ensure good grooming and personal hygiene practices for all cleaning staff in line with Durban ICC standards. 
• Provide day-to-day personnel management of cleaning staff. 
• Conduct induction, orientation and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of cleaning equipment.
• Liaise with outsourced Cleaning Company Supervisors to ensure consistency in cleaning. 
• Timeous prioritisation and assignment of work objectives. 
• Leave scheduling accurately managed. 
• Training needs accurately and timeously identified.