HR Director - CX Durban at Ignition Group

Description

The HR Director will lead the HR function in the CX business, to implement and drive people initiatives to support the growth and scalability of the business.

This role forms part of the CX leadership team and will provide insights driven by analysis and provide expert advice for the people function.

HR Leadership and Partnership

• Provide strategic HR leadership and partner with the executive team to align HR initiatives with organizational objectives.
• Develop and implement HR strategies that promote employee engagement, retention, and performance improvement.

Recruitment and Talent Acquisition

• Lead and oversee high volume recruitment efforts to attract top talent and meet the organization's evolving needs.
• Develop and implement effective talent acquisition strategies and best practices to support business growth.

Training and Development

• Drive training initiatives, including the development and implementation of training metrics, to enhance employee skills and capabilities.
• Ensure training programs are aligned with business objectives and individual employee development plans.

Data Analysis and Reporting

• Utilize data-driven insights and analytics to inform HR strategies, measure HR performance, and identify areas for improvement.
• Generate and present HR metrics and reports to the executive team (EXCO) for decision-making and strategic planning.

Strategic Thinking and Scalability Initiatives

• Collaborate with cross-functional teams to develop and implement strategic HR initiatives that drive scalability and support organizational growth.
• Propose innovative solutions and strategies to enhance operational efficiency and elevate the overall customer experience through HR initiatives.

Requirements

Knowledge, skills, and attributes

• Solid background in human resources.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with internal and external stakeholders.
• Strong organizational and coordination abilities. 
• Demonstrated experience as a leader and mentor within an HR team.
• Adherence to ethical and legal HR practices.

Education and training

• Bachelor's degree in Human Resource.

Experience

• Proven experience in a senior HR leadership role, with a strong emphasis on HR partnering, data analytics, and high-volume recruitment.
• Demonstrated ability to lead and manage a large people team and work effectively in a high-pressure, fast-paced environment.
• Exceptional strategic thinking and problem-solving skills to drive successful HR initiatives and adapt to changing business needs. 
• Proficient in HR software and data analytics tools to gather, analyze, and interpret HR-related data.