Current Vacancies at Ignition Group

Description

• We are defined by our greatest asset - our People! As a company founded by family, relationships have always been a strong focus of the business. We continuously strive to build on the bonds because coming to work should feel fantastic - It's like being at work with your closest friends. We are looking for a People Administrator to support our Human Resources department. You will act as the first point of contact for HR-related queries from internal and external candidates. Working with us is an opportunity that can pay off for years to come – with skills, knowledge, experiences and friends that can last a lifetime! The atmosphere is always buzzing with raw energy and excitement! Our culture is open, honest, sincere and most of all - rewarding! We aim to give everyone that "Wow!!" experience. If you share in our mind-set and want to be part of a company that delivers beyond expectation - then join us!

Requirements
The detail:

• Organize and maintain personnel records.
• Update internal databases.
• Prepare HR documents.
• Answer employees queries about HR-related issues.
• Assist payroll department by providing relevant employee information.
• Assist HR Consultants with adhoc functions.
• Deal with both external and internal queries from both staff of the company and external bodies.
• The administrator’s duties also include assisting in the preparation of all letters of contract for any necessary changes in employee terms and condition.
• Preparing management reports on data HR relevant data.
• Organize and maintain personnel records.
• Prepare HR documents, like employment contracts and new hire guides.
• Create regular reports and presentations on HR metrics.
• Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules)
• Participate and Administration of HR projects Adhoc

Assist HR Managers/Consultants, and Recruitment with adhoc functions as and when required.

• Are you this person?
• Are you in possession of a relevant HR qualification?
• Do you have proven work experience as an HR Administrator, HR Administrative Assistant or relevant role?
• Some HR software experience (the bonus points!)
• Do you know your way around the world of Microsoft Office?
• Are you confident in your knowledge of current labour laws?
• Do you consider yourself an excellent communicator?
• Would you say you have a genuine interest in making people feel welcome using your smile and positive nature?
• Are you keen to be a part of something you believe in, providing fun while having fun at work

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Description

• We’re looking for a Contact Centre Recruitment Consultant to work with us and grow our Contact Centre Teams but could also recruit other level roles, and possibly have a junior recruiter reporting into them. Are you able to source top candidates and reduce our time-to-hire with your organisational and networking skills? We in search of a skilled, professional Recruitment Consultant, with the experience to work in a fast-paced environment and thrive.

The detail:

Sourcing

• Source potential candidates through various channels.
• Craft and send personalised recruiting emails with current job openings to passive candidates.

Screening

• Perform pre-screening calls to analyse applicants’ skills, abilities, and culture fit.

Selecting

• Interview candidates combining various methods (e.g., structured interviews, assessments, and behavioral questions).
• Secure successful candidates and initiate on boarding processes for new hires.

Influencing

• Co-ordinate with Hiring Managers to forecast department goals and hiring needs to build a talent pipeline geared towards fulfilling these requirements.
• Promote the company’s reputation as the best place to work.

Requirements
We'd like to hear from you if you have.

• Recruitment experience
• Experience working in a contact centre environment.
• Social media knowledge (active social media user).
• Excellent verbal and written communication skills.
• Computer literacy and MS. Excel experience
• Autonomy: You will be required to work within a team as well as on your own.

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Description

The HR Director will lead the HR function in the CX business, to implement and drive people initiatives to support the growth and scalability of the business.

This role forms part of the CX leadership team and will provide insights driven by analysis and provide expert advice for the people function.

HR Leadership and Partnership

• Provide strategic HR leadership and partner with the executive team to align HR initiatives with organizational objectives.
• Develop and implement HR strategies that promote employee engagement, retention, and performance improvement.

Recruitment and Talent Acquisition

• Lead and oversee high volume recruitment efforts to attract top talent and meet the organization's evolving needs.
• Develop and implement effective talent acquisition strategies and best practices to support business growth.

Training and Development

• Drive training initiatives, including the development and implementation of training metrics, to enhance employee skills and capabilities.
• Ensure training programs are aligned with business objectives and individual employee development plans.

Data Analysis and Reporting

• Utilize data-driven insights and analytics to inform HR strategies, measure HR performance, and identify areas for improvement.
• Generate and present HR metrics and reports to the executive team (EXCO) for decision-making and strategic planning.

Strategic Thinking and Scalability Initiatives

• Collaborate with cross-functional teams to develop and implement strategic HR initiatives that drive scalability and support organizational growth.
• Propose innovative solutions and strategies to enhance operational efficiency and elevate the overall customer experience through HR initiatives.

Requirements

Knowledge, skills, and attributes

• Solid background in human resources.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with internal and external stakeholders.
• Strong organizational and coordination abilities. 
• Demonstrated experience as a leader and mentor within an HR team.
• Adherence to ethical and legal HR practices.

Education and training

• Bachelor's degree in Human Resource.

Experience

• Proven experience in a senior HR leadership role, with a strong emphasis on HR partnering, data analytics, and high-volume recruitment.
• Demonstrated ability to lead and manage a large people team and work effectively in a high-pressure, fast-paced environment.
• Exceptional strategic thinking and problem-solving skills to drive successful HR initiatives and adapt to changing business needs. 
• Proficient in HR software and data analytics tools to gather, analyze, and interpret HR-related data.

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Description
Ignition Group: CX business, is a global leader in Customer Experience management.

We specialize in customer lifecycle value stimulation with expertise in sales, customer experience, product and fulfilment, retention and marketing solutions.

• We’re looking for an self starter. An entrepreneur. A Wordsmith.
• Someone who can identify commercial opportunities for Ignition CX and develop strategies to drive top of funnel client engagement.
• Someone who can convince customers of the overall value proposition of Ignition CX through email, social media and outbound channels
• Someone who can use performance marketing and demand creation strategies to identify and qualify potential new clients.
• Someone who wants to embark on a boundary destroying adventure! The detail Sales Cycle Management
• Develop vertical specific business plans and sales engagement strategies for new and existing markets that ensures attainment of company sales goals.
• Prepare action plans for effective search of sales leads and prospects. New Business Development
• Prospect for potential new clients and turn this into increased business through networking opportunities.
• Cold call and email as appropriate within a specific market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients virtually by growing, maintaining, and leveraging sales tools.
• Set up meetings between client decision makers and company’s practice leaders/principals.
• Plan meeting approaches and pitches. Business Development Best Practice and Trends
• Present to and consult with mid and senior level management on business trends with a view to developing prospecting strategies
• Use knowledge of the market and competitors to position Ignition as a partner for CX services

Requirements
We would love to hear from you if.

• National Senior Certificate or NQF 4 equivalent
• Bachelor’s degree/ diploma in Sales, Marketing, Business or in a relevant field
• You have a minimum 3 years’ experience in commercial business development and/or solution sales role with a proven track record/performance history of meeting or exceeding targets?

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Description
The role 

• The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. 
• Our employees are always at the forefront of business technology and we count on them to use their knowledge and skills, to move our company from strength to strength. 
• A Resource Planner at the Ignition Group will determine resource & space requirements for all teams dealing with customer contacts, ensuring that shifts are aligned to customer demand & commercially viable, meeting service standards & excellent service.  

The detail 
Key Focus and Duties: 

• Accurately prepare forecasts and budgets for call & non-call workloads and resource, monitoring drivers against business change & developing models to improve accuracy. 
• Determine and communicate short term/medium term staff capacity and roster establishment for phone/non phone staff to 6 weeks in advance. 
• To constantly monitor and propose effective shift patterns to match business requirements, optimizing performance of all Customer Centre teams and maximizing agent satisfaction by providing flexible options. 
• To make recruitment recommendations and identify opportunities and benefits offered through skills-based routing. 
• To identify and pro-actively manage changes to the shift patterns to deliver improved customer service, working as team with Operations, facilitate smooth communication and transition, maintaining and communicating a formal historic record of the changes and their impact. 
• To be aware of and record business, resource, and seasonal changes, making appropriate resource plans for expected changes in profile and workloads, reporting on expected and experienced results. 
• To monitor recruitment and communicate with the People Team to make advanced plans for required shift changes to optimize delivery of resource and skills, identifying when new groups and Team Managers are required. 
• To work closely with the Resource Planning and Real Time, monitoring performance and trends with the MIS team and providing consultative support to the operational team. 

Requirements
We’d love to hear from you if... 

• You have a Matric Qualification? 
• 2-3 years' Experience as a Resource Planner  
• Good understanding of workforce, Forecasting, Scheduling, Real-Time as well as have responsibility for the production and delivery of MI (Management Information). 
• Strong observational skills.  
• Confident personality 

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Description

As the OD Facilitator, you will be responsible for designing, developing, and facilitating high quality training content for various projects within the business. This role focuses on identifying learning needs of our employees and deploying training initiatives to close gaps recognised within strict timeframes. In addition, strong relationship building, and administrative skills are required.

• Assess the business training needs by conducting regular needs analysis through surveys, interviews, focus groups, and communication with all levels of business.
• Create, coordinate, plan, and present various forms of skills training for employees and customers.
• Develop unique training programs to fulfil workers specific needs to maintain or improve job skills.
• Create and/or acquires training procedure manuals, guides, and course materials.
• Present training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintain records of training and development activities, attendance, results of tests and assessments, and re-training requirements.
• Analyse and track impact of training and proactively manage success.
• Present progress reports strategically using the MS Office suite.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Maintain knowledge of the latest trends in training sector.
• Perform other related duties as required by reporting manager.

Requirements

• Flexible with working hours/shifts to accommodate business requirements. This role would be required to work day shift and night shift hours.
• Familiar with online learning technology.
• Minimum of 2 years facilitation experience (Management/Learnerships/Soft Skills).
• Experience managing medium to large scale programs/projects while working cross-functionally with multiple teams and stakeholders.
• Experience in using data collection, research, and analysis to evaluate project outcomes and improve and organizational performance.
• Able to deliver training to senior levels of the business.
• Readily available portfolio of work – presentations or samples of work that has been designed and developed.
• Completed Train the Trainer, Assessor, Moderator.
• BEE knowledge and understanding.

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Description

The detail:

• Set the Talent Acquisition strategy by working closely with the Chief People Officer, Team and business decision makers. 
• Advises on development of recruitment plans and programmes as a strategic partner with particular input on the impact of attraction and retention in across all our divisions.
• Review and authorise Talent policies, procedures, plans and programmes developed by direct reports. 
• Provide direction and directives to a middle level team of individuals in performance of their duties, by establishing work priorities and achieving management initiatives. 
• Interface at Executive level across our divisions and interested parties, including partners, business leaders, key influencers, and decision makers. 
• Develop and own the operational budget. 
• Provide leadership and consulting support to Executives and Senior Management. 
• Oversee the execution of Talent Acquisition processes, and continually assess the competitiveness of all programmes and practices against relevant comparable companies, industries and markets. 
• Work with respective HR business partners and the recruitment specialists to enable the implementation of plans and programmes to identify talent within and outside the organisation and contribute to talent management, learning and development and business development programmes. 
• Drive the thought leadership agenda for the organisation on matters related to recruitment and staffing. 
• Identify and evaluate fundamental issues relating to Talent Acquisition and take responsibility for the delivery of projects relating to the improvement of recruitment and staffing practices in the business across all our divisions. 
• Drive the Talent Acquisition culture by sharing best practices, developing and sustaining cross functional relationships and filtering information downwards. 
• Enable business processes by ensuring the candidate experience is aligned to the desired company values and culture. 
• Automating process and policy and best practice recruitment systems and that the function has the required competence and tools to support activities related to attraction, sourcing, advertising (esp. social media platforms), assessing, selecting, appointing and professional onboarding.

Requirements

We would love to hear from you if; 

• You have an advanced degree in a related field.
• Minimum 5 years of global recruitment experience.
• You have proven progressive leadership experience in Talent Acquisitions positions. 
• You have substantial strategic planning experience but operationally able to execute. 
• If you have Contact Centre or ICT experience it would be advantageous. 
• Able to partner with key stakeholders to ensure results are achieved and manageable 
• Leadership knowledge with a strong ability to influence

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The detail 

• Training preparation and facilitation - Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes. 
• Be an industry Thought Leader - Constantly look for ways to up-skill and familiarize yourself with business related developments and enhancements in the industry. Constantly seek ways to improve the training experience and share your ideas with your colleagues. 
• Coach and Develop our Trainees and new Employees - Provide additional support to the new agents during the first full month throughout our training phases and into full production. Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires. 
• Reporting and Assessments - Conducts and submits Skills Gap Analysis reports for existing staff as required. Submit daily reports.
• Prepare candidates for tests and assessments

Requirements

Are you this person? 

• Do you have your matric, as well as your Train the Trainer? 
• While a coaching qualification is preferred, coaching experience is essential. 
• Are you qualified as, or interested in becoming, an accredited assessor? 
• Do you have a minimum of 2 years previous experience in product, systems and/or soft skills training? 
• Do you have training experience relevant to a contact centre and/or other high volume environment?

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Description

• Act as first point of contact by dealing with correspondence and phone calls on the Executive’s behalf.
• Manage and coordinate electronic diaries to ensure maximisation of the Executive(s) time.
• Organise meetings and appointments, controlling access to the Executive(s).
• Maintain office supply inventory and any other supplies as required.
• Prepare, complete and submit expense claims and expensive reports on behalf of the Executive(s).
• Record, produce and distribute minutes of meetings and follow up on outstanding items.
• Prepare meeting agenda.
• Reminde the Executive(s) of important tasks and deadlines.
• Implement and maintain procedures and/or administrative systems.
• Coordinate and arrange travel for the Executive(s).
• Develop relationships with internal administrative staff to facilitate meeting planning and scheduling.
• Coordinate with Executive’s direct reports to gather and distribute information.
• Assist with refreshments, catering arrangements, parking requests, and managing boardroom bookings.
• Research, prioritize and follow up on incoming issues.
• Manage internal and external correspondence on behalf of top and/or senior management.
• Schedule appointments, maintain an events calendar, and sending reminders.
• Draft, copy, format, scan, fax documents and minute taking.
• Adhoc document support (following up on documents).

Requirements

• Matric
• Secretarial and/or Office Administration Management Diploma
• At least 2 – 4 Years in a similar capacity, supporting more than one Executive
• Extensive experience creating documents and spreadsheets, using MS office 365
• Trustworthy with impeccable moral standards
• Excellent attention to detail
• Excellent verbal and written communication skills and a service-oriented aptitude
• Demonstrate a positive attitude towards work and can manage assigned job processes
• Able to cope well under pressure and extremely organised
• Display the required level of confidentiality, discretion and professionalism when dealing with sensitive information
• Excellent interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organisation
• Willingness to work long and irregular hours
• Demonstrate agility and flexibility in response to changing priorities and needs
• Resourceful in ever-changing situations
• Display an proactive approach to work — anticipating the needs of others before anyone else
• Demonstrate a positive attitude towards work and can manage assigned job processes
• Ability to get the message across with a desired effect