HR Manager - BPO Sector at Mango5

Key Responsibilities: 

Leadership and Department Structuring: 

• Provide strong leadership and guidance to the HR team. 
• Structure the HR department for optimal efficiency and effectiveness. 
• Lead change management initiatives to adapt to evolving organizational needs. 

Industrial Relations (IR) Expertise: 

• Manage all aspects of IR, including BEE (Broad-Based Black Economic Empowerment) and EE (Employment Equity) compliance. 
• Handle disciplinary inquiries and provide guidance to staff on disciplinary actions. 
• Develop and maintain company policies and procedures relevant to the BPO sector. 

Employee Wellness and Development: 

• Oversee employee wellness programs and initiatives. 
• Promote a culture of professional development and growth. 
• Identify skills gaps within the organization and provide recommendations for addressing them. 

Problem Solving and Strategic Planning: 

• Utilize strong problem-solving skills to address HR-related issues and challenges. 
• Contribute to the company's strategic planning processes with HR insights and recommendations. 
• Identify operational gaps and provide strategic solutions to enhance overall company performance. 

Budget Controls and Reporting: 

• Manage HR budgets effectively, optimizing resource allocation. 
• Develop and maintain robust reporting mechanisms for HR activities. 
• Provide financial recommendations to align HR strategies with business goals. 

Training and Compliance: 

• Conduct training on company policies and procedures across the organization. 
• Ensure compliance with South African labour laws and industry-specific regulations. 
• Develop a comprehensive training plan to enhance employee skills and knowledge. 

Adaptability and Change Management: 

• Adapt quickly to changing staffing and IR needs. 
• Lead change initiatives seamlessly and minimize disruptions. 
• Identify opportunities for process improvements and provide recommendations. 

Qualifications: 

• Bachelor's degree in Human Resources or related field. 
• 2-4 years of proven BPO HR leadership experience. 
• Expertise in IR, including BEE, EE, and disciplinary inquiry experience. 
• Experience in developing and implementing HR policies and procedures. 
• Strong reporting and budget management skills. 
• Exceptional communication and interpersonal abilities. 
• Strategic planning and problem-solving capabilities. 
• Proficiency in change management and administration. 

Additional Skills (Desired): 

• Strong understanding of South African labour laws. 
• Experience in providing IR guidance to staff during disciplinary actions. 
• HR certification (e.g., HRCI, SHRM). 
• Knowledge of industry-specific challenges and best practices in the BPO sector.