Current Vacancies at Mango5

Job Description:

In this role you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams
• Handle sensitive personal data in line with information and security policies and procedures.
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute on different tasks

 Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency
• Thrive in a fast-paced, collaborative environment
• Proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Aptitude for working under pressure, multi-tasking and meeting deadlines
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills
• Experience working in a similar environment is a plus!

Requirements

Min Requirements

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• International Contact Centre Customer Service or Sales experience (Highly Advantageous)

go to method of application »

Job Description:

In this role, you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities:

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
  Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams.
• Handle sensitive personal data in line with information and security policies and procedures.
  Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume.
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks.
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute different tasks.

Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process-driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency.
• Thrive in a fast-paced, collaborative environment.
• Proven track record of excellence.
• Are adaptable and motivated with a strong work ethic.
• Aptitude for working under pressure, multi-tasking, and meeting deadlines.
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills.
• Experience working in a similar environment is a plus!

Minimum Requirements:

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• 1 to 2 years of International Contact Centre Customer Service or Sales experience (Highly Advantageous)

go to method of application »

Key Responsibilities: 

Leadership and Department Structuring: 

• Provide strong leadership and guidance to the HR team. 
• Structure the HR department for optimal efficiency and effectiveness. 
• Lead change management initiatives to adapt to evolving organizational needs. 

Industrial Relations (IR) Expertise: 

• Manage all aspects of IR, including BEE (Broad-Based Black Economic Empowerment) and EE (Employment Equity) compliance. 
• Handle disciplinary inquiries and provide guidance to staff on disciplinary actions. 
• Develop and maintain company policies and procedures relevant to the BPO sector. 

Employee Wellness and Development: 

• Oversee employee wellness programs and initiatives. 
• Promote a culture of professional development and growth. 
• Identify skills gaps within the organization and provide recommendations for addressing them. 

Problem Solving and Strategic Planning: 

• Utilize strong problem-solving skills to address HR-related issues and challenges. 
• Contribute to the company's strategic planning processes with HR insights and recommendations. 
• Identify operational gaps and provide strategic solutions to enhance overall company performance. 

Budget Controls and Reporting: 

• Manage HR budgets effectively, optimizing resource allocation. 
• Develop and maintain robust reporting mechanisms for HR activities. 
• Provide financial recommendations to align HR strategies with business goals. 

Training and Compliance: 

• Conduct training on company policies and procedures across the organization. 
• Ensure compliance with South African labour laws and industry-specific regulations. 
• Develop a comprehensive training plan to enhance employee skills and knowledge. 

Adaptability and Change Management: 

• Adapt quickly to changing staffing and IR needs. 
• Lead change initiatives seamlessly and minimize disruptions. 
• Identify opportunities for process improvements and provide recommendations. 

Qualifications: 

• Bachelor's degree in Human Resources or related field. 
• 2-4 years of proven BPO HR leadership experience. 
• Expertise in IR, including BEE, EE, and disciplinary inquiry experience. 
• Experience in developing and implementing HR policies and procedures. 
• Strong reporting and budget management skills. 
• Exceptional communication and interpersonal abilities. 
• Strategic planning and problem-solving capabilities. 
• Proficiency in change management and administration. 

Additional Skills (Desired): 

• Strong understanding of South African labour laws. 
• Experience in providing IR guidance to staff during disciplinary actions. 
• HR certification (e.g., HRCI, SHRM). 
• Knowledge of industry-specific challenges and best practices in the BPO sector. 

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Key Responsibilities: 

Recruitment Leadership: 

• Provide strong leadership and guidance to the recruitment team. 
• Develop and execute effective recruitment strategies to attract top talent. 
• Lead, mentor, and train recruitment staff to excel in their roles. 

Full-Cycle Recruitment: 

• Manage end-to-end recruitment processes, from sourcing to onboarding. 
• Conduct targeted headhunting efforts to identify and engage passive candidates. 
• Specialize in recruiting for complex and specialized roles within the BPO sector. 
• Execute bulk recruitment initiatives efficiently. 

Department Structuring: 

• Collaborate with hiring managers to understand their departmental staffing needs. 
• Develop and implement recruitment structures that align with organizational goals. 
• Drive initiatives to optimize departmental performance and efficiency. 

Flexibility and Adaptability: 

• Adapt quickly to changing recruitment needs and priorities. 
• Handle a variety of recruitment projects simultaneously. 
• Stay updated on industry trends and incorporate best practices into recruitment processes. 

Problem Solving: 

• Identify recruitment challenges and proactively implement solutions. 
• Utilize data and reporting capabilities to address recruitment bottlenecks. 
• Ensure timely resolution of recruitment-related issues. 

Reporting and Communication: 

• Develop and maintain robust reporting mechanisms for recruitment activities. 
• Provide regular updates to senior management on recruitment progress. 
• Foster clear and open communication channels within the recruitment team. 

Qualifications: 

• Tertiary Degree or Diploma in relevant field preferential 
• 2-4 years of proven BPO recruitment experience. 
• Demonstrated leadership experience in recruitment. 
• Strong track record in headhunting, specialized role placements, and bulk recruitment. 
• Excellent problem-solving skills. 
• Exceptional communication and interpersonal abilities. 
• Highly flexible and adaptable. 
• Proficiency in using recruitment software and tools. 

go to method of application »

Job Description:

In this role, you will be reaching out through multiple channels: phone, email, chat, online forms, and fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests. You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities:

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
  Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams.
• Handle sensitive personal data in line with information and security policies and procedures.
  Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume.
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks.
• This role requires problem-solving, research, tenacity, and follow-through while constantly adapting your workflow to effectively execute different tasks.

Skills and Attributes:

• Highly disciplined and organized, with the ability to juggle multiple moving pieces and details at once.
• Process-driven and motivated, with an eagerness to point out areas for continuous improvement.
• Accountability and pride in organization and efficiency.
• Thrive in a fast-paced, collaborative environment.
• Proven track record of excellence.
• Are adaptable and motivated with a strong work ethic.
• Aptitude for working under pressure, multi-tasking, and meeting deadlines.
• Prioritize security in your personal and professional lives.
• Innate tenacity and problem-solving skills.
• Experience working in a similar environment is a plus!

Minimum Requirements:

• Matric or NQF Level 4
• Experience in employment and credit verification (Highly Advantageous)
• Clear criminal and credit record
• 1 to 2 years of International Contact Centre Customer Service or Sales experience (Highly Advantageous)