HR Manager – Cape Town at TTEC

HR Manager – Cape Town
At TTEC, we’re all about the Human Experience. Elevated. As an HR Manager in in Cape Town you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
You will be responsible for leading an established HR team, providing support, guidance and development. The role reports to the HR leadership team in EMEA. 

What You will be Doing
Looking for an opportunity where you will make an impact on the employee experience? In this role, you will partner with operations and human resources as a trusted advisor to deliver a high level of customer service to employees. You will implement and advise on policies, processes, benefits, and respond to employee relations issues. As a forward thinker with a high level of integrity and judgment, you will proactively work with leadership to identify solutions to issues and implement continuous improvement.

You will report to the Senior HR Manager.  You will make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, You will

• Gather and analyze information through observing processes as you look to constantly improve processes and business performance
• Consistently communicate status and progress on site initiatives to leadership teams through regular reporting and updates
• Bring your technical expertise and understanding to implement compliance with all local human resource laws and regulations
• Provide support to various departments, manage multiple on-going tasks while minimizing the number and severity of employment claims

What You Bring to the Role

• 3 years + experience in Human Resources
• HR experience in BPO is essential
• Knowledge of Human Resource Information Systems and recruitment processes
• Consistently mentor and inspire others 
• Understanding and interpreting data for reporting
• Understanding of Employment Relations law and Enterprise Bargaining Agreements