HR Officer - Employee Life-Cyle (GCC Africa - Remote) at TransUnion

What You'll Bring:

Job Description

• Focus on documentation of HR policies and procedures.
• Lead cross-team collaboration to identify root causes and propose solutions for continuous improvement with the goal of operational excellence
• Support the ongoing maintenance of self-service documentation and policies.
• Own the knowledge management for key processes, systems and tools and support the development and delivery of training and related materials
• Assist stakeholders to define workarounds and alternatives to key problems when technology solutions aren’t available
• Maintain a best-in-class customer experience and respond to inquiries within outlined Service Level Agreements, escalating where needed
• Support ongoing maintenance of open position data and work with finance to shepherd the flow of data between teams in the forecast cycles
• Support ad-hoc reporting needs, audit requests and weekly dashboard data refreshes
• Handle a variety of people related data changes (e.g., manager changes, off cycle job changes, open positions updates) and pro-actively identify and help resolve basic employee data integrity issues through ongoing proactive data audits (e.g., open position, finance information, location, bonus metric)
• Act as a data steward to ensure data governance is observed for each transaction.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

Impact You'll Make:

Additional Job Description

• A degree in business or related field or prior experience.
• 2 -3 years in a fast paced operations environment, preferably in HR or HRIS capacity
• A strong attention to detail and analytical mind
• A desire to make things better, with a focus on creating a seamless customer experience
• Demonstrated ability to learn systems quickly, Workday experience is preferred
• Experience in MS Office (Excel, PowerPoint, Outlook)
• Ability to manipulate data in Excel (including pivot tables and VLookups)
• Strong written, verbal communication skill and the ability to prioritize work effectively