HR Service Specialist - C&B,PA,GM at ABB

You will be working as HR Services Specialist – Compensation and Benefits, People Analytics and Global Mobility and will be part of the Global Business Services (GBS) Business Area for HR Operational Services Division based in Modderfontein, South Africa. In this role you will be reporting to the HR GBS Front Office Manager and will be responsible for performing day to day processing of HR requests related to one or more service lines which includes employee life cycle, global mobility, compensation and benefits and people analytics for an assigned group of employees. Ensuring appropriate support for internal customers and delivering accurate and timely processing of information with all stakeholders by ensuring all the quality controls.

Your Responsibilities

• Executing and delivering the assigned HR services according to the defined Service Level Agreements (SLA). Handling complex or escalated tasks as well as supporting and coaching the team with defined tasks.
• Delivering HR service support to the HR community, managers, and employees. Displaying customer service mind-set and a proactive way of working to serve the customers with a “can do” attitude.
• Recommending improvements and simplification in the existing processes and procedures based on the experience and feedback received from the customers. Leading the process improvement activities and participating in various quality control and audit activities.
• Communicating information regarding the policies and standards on assigned processes to the internal customers as and when needed.
• Recording the enquiries of the employees in an appropriate IT system (ticketing tool). Performing data entry into the systems as necessary for assigned HR Services.
• Maintaining high level of accuracy and quality in the system and providing on-demand reports related to the process when required.
• Preparing the documents and the necessary information for the external authorities and performing quality checks of the others in the team.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Bachelor’s degree or Diploma in Human Resource, Industrial Psychology or any equivalent qualification.
• Minimum 2-3 years of experience in the field of Human Resources.
• Candidate should have strong knowledge in SAP HCM (Human Capital Management), organizational management and people analytics and reporting.
• Candidates should have good understanding of compensation & benefits, analyzing and compiling people analytics and global mobility.
• Ability to meet priorities and deadlines and providing utmost attention to details.
• Excellent written and verbal communication skills with the ability to influence both internally and externally