Human Resources Manager at One&Only Resorts

Job Summary

• The Human Resources Manager is responsible for leading and coordinating Human Resources, Employment Relations, and Employment Equity initiatives across the business, ensuring legal compliance, effective people management practices, and high-quality HR service delivery.

Key Responsibilities

Recruitment & Selection

• Develop and manage recruitment processes and service standards.
• Partner with Heads of Department (HODs) on hiring requirements.
• Participate in management-level interviews.
• Provide recruitment consultation, particularly for external candidates.
• Monitor recruitment turnaround times.

Employment Equity (EE)

• Establish and support the EE/Skills Development Forum.
• Ensure compliance with Employment Equity legislation and reporting requirements.
• Coordinate EE meetings, initiatives, and diversity programs.
• Track monthly EE progress and drive achievement of EE targets.
• Oversee EE planning and timely submission of statutory reports.

Absenteeism Management

• Implement systems to monitor absenteeism.
• Support managers in identifying and addressing frequent absenteeism.

Organisational Change & Consultation

• Advise management on organisational restructuring and change processes.
• Prepare consultation documentation and ensure legal compliance.
• Facilitate and support employee consultations.

HR & Industrial Relations Strategy

• Develop HR policies, procedures, and service standards.
• Drive HR departmental performance and accountability.
• Formulate IR strategies aligned with legislation and business requirements.
• Define HR roles and responsibilities and communicate them to stakeholders.
• Establish service level agreements (SLAs) for HR services and communication.

HR Service Delivery & Compliance

• Maintain positive employee relations and identify workplace concerns.
• Ensure accessibility and visibility of HR policies and procedures.
• Manage external HR service providers.
• Promote understanding of employee rights and IR processes.
• Maintain compliance with labour legislation and best practice.
• Review employment contracts, policies, procedures, and disciplinary frameworks.
• Conduct exit interviews, analyse trends, and recommend improvements.
• Ensure all HR reports are completed accurately and on time.

Industrial Relations (IR)

• Provide guidance and support to management on employee relations matters.
• Conduct IR-related training where required.
• Manage disciplinary, grievance, performance, incapacity, and ill-health processes.
• Review and update IR procedures and documentation.
• Liaise with legal advisors when necessary.

Exit Management

• Oversee and maintain the employee exit process.
• Ensure exit interviews are conducted and analysed.
• Escalate concerns and support investigations where required.

Employee Wellness

• Manage Injury on Duty (IOD) cases and related processes.

Incapacity & Performance Management

• Develop policies and procedures for performance and incapacity management.
• Ensure all documentation is completed and properly filed.
• Conduct regular audits to ensure performance feedback processes are followed