Fresh Jobs at One&Only Resorts

Job Summary

• The Mini Bar Attendant is responsible for ensuring all mini bar requests are obtained from the Detail Arrivals Report, all mini bars are stocked according to property standards, and all sales are charged to the guest's account immediately.

Key Duties and Responsibilities

• Collect arrival, departure, VIP, and mini bar request listings from Reception before replenishing rooms.
• Ensure mini bars are clean and stocked according to One&Only Cape Town standards, SOPs, and product lists.
• Replenish mini bars to par level daily and charge all consumed items immediately to the guest's account.
• Record opening stock, current stock, replenished stock, and actual stock accurately on stock sheets.
• Report to the IRD Supervisor or Manager at the start of each shift.
• Collect trolley keys from Reception, count and record opening stock with a colleague, and stock trolleys to the required par level.
• Record all mini bar stock in guest rooms and ensure all sales are charged immediately.

General

• Learn and follow the hotel's fire and safety procedures and operate firefighting equipment.
• Be familiar with hotel facilities, daily events, and functions to assist guests.
• Perform duties as scheduled and attend all training sessions and briefings.
• Ensure hotel equipment is maintained and report any issues to the IRD Manager.
• Carry out any other reasonable duties as assigned.

Skills, Experience & Educational Requirements

• Ability to speak, read, write, and understand the primary workplace language.
• Positive, energetic, self-motivated, and presentable.
• Accurate numeracy skills, including addition and subtraction.

Core Values & Competencies

• Blow Away the Customer: Exceed guest expectations through proactive service and memorable experiences.
• Develop Passionate and Committed People: Be thoughtful towards colleagues and passionate about the role.
• Continuously Strive for Perfection: Seek continuous improvement and make a positive difference.
• Achieve Sustainable Bottom Line Performance: Demonstrate honesty, fairness, accountability, and contribute to financial performance.

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Job Summary

• The Host is expected to demonstrate an excellent service attitude, sense of urgency, organization, diligence, professionalism, and the ability to work well under pressure. The role serves as the primary connection between the Resort and the Guests, acting as the sole point of contact throughout the guest stay by coordinating reservations, special events, guest preferences, room orientation, housekeeping, laundry, luggage assistance, and concierge services. The Host anticipates guest needs, creates memorable experiences, and ensures all requests are fulfilled efficiently, professionally, and in line with One&Only Brand Standards while driving guest satisfaction and revenue generation.

Key Duties & Responsibilities

Development

• Carry out assigned tasks with honesty, transparency, and integrity.
• Maintain professional relationships with guests and colleagues.
• Communicate effectively and ensure strong interdepartmental communication.
• Develop a supportive team environment and participate in team meetings, inductions, and pre-shift briefings.
• Assist with workflow planning, team capacity, and guest service coverage.
• Monitor knowledge levels, identify training needs, and support colleague development.

Product

• Act as a One&Only Brand Ambassador.
• Adhere to company ethics, anti-bribery policies, brand standards, SOPs, and quality standards.
• Maintain workplace discipline, confidentiality, and company philosophy.

Operations

• Deliver personalized service by anticipating and responding to guest needs.
• Respond to Guest Service requests within established service standards.
• Assist guests with reservations, dining, spa appointments, activities, room orientation, housekeeping preferences, laundry, packing/unpacking, luggage assistance, and concierge services.
• Ensure effective communication of guest preferences using ALICE, SAGA, OPERA, POS, and other operational systems.
• Maintain guest profiles, agendas, daily logs, and preferences.
• Promote resort facilities and services through suggestive selling.
• Coordinate housekeeping, maintenance, room readiness, turndown service, and guest requests with relevant departments.
• Prepare personalized in-room services, refreshments, coffee stations, snacks, and amenities based on guest preferences.
• Operate communication equipment, internet access, multimedia systems, and resort radios according to standards.
• Follow hygiene, safety, PPE, Lost & Found, First Aid, and operational procedures.
• Support management projects and contribute to revenue generation.

Quality

• Improve guest satisfaction, service efficiency, and quality standards.
• Handle guest complaints and resolve issues effectively.
• Act as the sole point of contact and ambassador for assigned guests.
• Ensure special requests are completed prior to arrival.
• Perform in-room check-in, room orientation, and luggage introduction.
• Deliver personalized services including packing, unpacking, laundry coordination, clothes pressing, shoe shining, and guest belongings organization.
• Coordinate spa appointments, dining reservations, activities, and special occasions such as birthdays and anniversaries.
• Inspect guestrooms, amenities, glassware, chinaware, cutlery, and housekeeping standards before arrival and after daily service.
• Maintain extensive knowledge of the resort, local attractions, culture, events, and luxury guest experiences.

Skills, Experience & Educational Requirements

• Education: High School completed; University Degree is an advantage.
• Experience: Minimum 2 years in a similar role.
• Languages: Bilingual; English (100% proficient).
• Systems: MS Office, OPERA PMS, ALICE, SAGA.
• Key Skills: Exceptional communication and interpersonal skills, guest-focused, organized, detail-oriented, team player, luxury hospitality knowledge, folios and billing knowledge, computer savvy, passionate, and able to work well under pressure.

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Job Summary 

• The Guest Service Agent efficiently manages all internal and external calls, emails, and guest requests while acting as the main liaison between guests and resort departments. The role coordinates pre-arrival arrangements, creates itineraries, makes reservations and bookings, and ensures all guest requests are communicated, monitored, and completed according to One&Only Brand Standards. The position requires excellent customer service, communication, multitasking, problem-solving, and proficiency in Microsoft Office, ALICE, Opera Cloud, SAGA, SevenRooms, OpenTable, and ReviewPro Guest Messaging Hub (GMH).

Key Duties & Responsibilities

Development

• Carry out assigned tasks with honesty, transparency, and integrity.
• Maintain professional relationships with guests and colleagues.
• Communicate effectively and support a collaborative team environment.
• Participate in team meetings, inductions, and pre-shift briefings.
• Assist with workflow planning and capacity management to ensure optimal guest service coverage.

Product

• Act as a One&Only Brand Ambassador.
• Adhere to company ethics, anti-bribery policies, SOPs, quality standards, and brand standards.
• Maintain confidentiality, workplace discipline, and company philosophy.

Operations

• Manage, coordinate, and follow up on all guest requests through ALICE, phone, radio, email, and GMH.
• Create itineraries and arrange restaurant reservations, spa appointments, activities, and transportation.
• Inform departments of pre-arrival requests and maintain guest preferences, allergies, and profiles in SAGA.
• Manage Refreshment Centre requests, Lost & Found shipments, airport luggage follow-up, third-party amenities, and wake-up calls.
• Respond to guest requests within required service standards.
• Update guest incidents, profiles, affiliations, and room information in OPERA CLOUD and SAGA.
• Monitor Rooms Management in OPERA and support Front Office/Concierge when required.
• Maintain accurate handovers and communicate pending tasks.
• Demonstrate full knowledge of room categories, property facilities, dining venues, events, activities, amenities, and local attractions.
• Maintain professional communication with guests via telephone, email, and GMH.
• Follow all operational procedures, communication standards, PPE, grooming, hygiene, safety, and company policies.

Quality

• Coordinate guest requests between Front Office, Housekeeping, and other departments.
• Contact guests prior to arrival, ensure special requests are fulfilled, and personalize the guest experience.
• Support spa, dining, activity, and amenity coordination.
• Ensure prompt response to guest issues through ALICE or telephone.
• Deliver exceptional telephone and email etiquette, answer calls within 3 rings, and respond to Guest Service requests within established timeframes.
• Improve guest satisfaction through effective complaint handling, problem resolution, and personalized service.

Skills, Experience & Educational Requirements

• Education: High School completed (University Degree optional).
• Experience: Minimum 2 years in a similar role.
• Language: English (90% proficiency).
• Systems: Microsoft Office, OPERA PMS, ALICE, SAGA, SevenRooms, OpenTable, ReviewPro GMH.
• Key Skills: Organized, multitasking, analytical, customer-oriented, strong interpersonal skills, excellent telephone etiquette, positive attitude, mental agility, and ability to work well under pressure.

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Job Description Summary

• The Waiter is responsible for delivering exceptional food and beverage service by providing attentive, professional, and personalized service to guests throughout their dining experience. The role manages a designated service section, accurately takes and processes orders, ensures the timely delivery of food and beverages, and maintains a thorough knowledge of menu items to make recommendations and respond to guest enquiries.
• The position requires the ability to multitask effectively, prioritize tasks, and remain calm under pressure while maintaining high service standards. In addition to waiter responsibilities, the role is expected to perform the duties of a Busser and Food Runner, assisting with clearing and resetting tables, delivering food and beverages, maintaining table presentation, and supporting colleagues to ensure smooth restaurant operations.
• The Waiter is responsible for monitoring guest needs, maintaining the sequence of service, communicating effectively with front-of-house and kitchen teams, handling service equipment confidently, and ensuring compliance with responsible alcohol service policies. The role also performs daily and weekly operational duties, supports teamwork across the restaurant, and contributes to delivering an outstanding guest experience while maintaining the highest standards of hospitality and operational excellence.

Skills, Experience & Educational Requirements 

• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge
• Season position contract expire - 30 April 2027

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Job Summary

• The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages according to established service standards, maintaining bar stock and cleanliness, completing daily inventory and sales reports, handling cashiering duties when required, and delivering exceptional guest service.

Key Duties and Responsibilities

• Prepare, mix, and serve beverages and cocktails according to standardized recipes and service standards.
• Maintain bar cleanliness, operating equipment, storage areas, and beverage stock at established par levels.
• Complete daily inventory, stock requisitions, sales, transfer, breakage, spoilage, and cashier reports.
• Handle cashiering duties, process guest payments, reconcile sales, and submit daily cash reports.
• Prepare mise en place, garnishes, syrups, juices, and beverage stations before service.
• Store and serve wines and beverages at the correct temperatures and maintain refrigeration equipment.
• Perform suggestive selling to increase beverage sales and provide exceptional guest service.
• Build positive relationships with guests and colleagues and assist other departments when required.

Skills, Experience & Educational Requirements

• Ability to communicate effectively in English with guests, colleagues, and management.
• Minimum of 2 years' hospitality experience, preferably as a bartender.
• Sound knowledge of wines, beers, spirits, cocktails, and beverage preparation.
• Computer literacy in Microsoft Excel and Word; knowledge of Micros is advantageous.
• Strong communication, interpersonal, and customer service skills.

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Job Summary

• The Human Resources Manager is responsible for leading and coordinating Human Resources, Employment Relations, and Employment Equity initiatives across the business, ensuring legal compliance, effective people management practices, and high-quality HR service delivery.

Key Responsibilities

Recruitment & Selection

• Develop and manage recruitment processes and service standards.
• Partner with Heads of Department (HODs) on hiring requirements.
• Participate in management-level interviews.
• Provide recruitment consultation, particularly for external candidates.
• Monitor recruitment turnaround times.

Employment Equity (EE)

• Establish and support the EE/Skills Development Forum.
• Ensure compliance with Employment Equity legislation and reporting requirements.
• Coordinate EE meetings, initiatives, and diversity programs.
• Track monthly EE progress and drive achievement of EE targets.
• Oversee EE planning and timely submission of statutory reports.

Absenteeism Management

• Implement systems to monitor absenteeism.
• Support managers in identifying and addressing frequent absenteeism.

Organisational Change & Consultation

• Advise management on organisational restructuring and change processes.
• Prepare consultation documentation and ensure legal compliance.
• Facilitate and support employee consultations.

HR & Industrial Relations Strategy

• Develop HR policies, procedures, and service standards.
• Drive HR departmental performance and accountability.
• Formulate IR strategies aligned with legislation and business requirements.
• Define HR roles and responsibilities and communicate them to stakeholders.
• Establish service level agreements (SLAs) for HR services and communication.

HR Service Delivery & Compliance

• Maintain positive employee relations and identify workplace concerns.
• Ensure accessibility and visibility of HR policies and procedures.
• Manage external HR service providers.
• Promote understanding of employee rights and IR processes.
• Maintain compliance with labour legislation and best practice.
• Review employment contracts, policies, procedures, and disciplinary frameworks.
• Conduct exit interviews, analyse trends, and recommend improvements.
• Ensure all HR reports are completed accurately and on time.

Industrial Relations (IR)

• Provide guidance and support to management on employee relations matters.
• Conduct IR-related training where required.
• Manage disciplinary, grievance, performance, incapacity, and ill-health processes.
• Review and update IR procedures and documentation.
• Liaise with legal advisors when necessary.

Exit Management

• Oversee and maintain the employee exit process.
• Ensure exit interviews are conducted and analysed.
• Escalate concerns and support investigations where required.

Employee Wellness

• Manage Injury on Duty (IOD) cases and related processes.

Incapacity & Performance Management

• Develop policies and procedures for performance and incapacity management.
• Ensure all documentation is completed and properly filed.
• Conduct regular audits to ensure performance feedback processes are followed

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Job Summary

• Provide administrative and operational support to the Human Resources Department by coordinating HR processes, maintaining accurate employee records, ensuring compliance with company policies and South African labour legislation, and delivering efficient, professional HR services while promoting One&Only's values and maintaining a positive employee experience.

Key Responsibilities 

General Administration

• Provide professional customer service to employees, guests, and visitors.
• Maintain HR office operations, filing systems, stationery, and office equipment.
• Ensure compliance with company policies, health and safety standards, and South African legislation.
• Support cost-saving initiatives and report maintenance issues.
• Maintain a clean, safe, and organized work environment.
• Handle telephone and email correspondence professionally.
• Participate in training, meetings, and team events.
• Promote One&Only's mission, values, and professional image.

Human Resources Administration

• Maintain accurate and up-to-date employee records and HR filing systems.
• Provide administrative support to the HR Manager and HR team.
• Prepare HR correspondence, reports, letters, memorandums, and forms.
• Issue employee documents such as employment, bank, and reference letters.
• Coordinate new employee onboarding and ensure outstanding documentation is completed.
• Monitor probation reviews and contract renewals with department managers.
• Screen employee enquiries and direct them to the appropriate HR representative.
• Record minutes for meetings and manage HR communications, notice boards, and newsletters.
• Assist with BBBEE reporting and HR compliance activities.
• Support employee orientation, transport arrangements, and HR-related projects.
• Maintain purchasing records and requisitions for the department.
• Assist with Industrial Relations queries and remain updated on labour legislation.

Skills & Requirements (Summarized)

• Diploma or Bachelor's Degree in Human Resources or a related field.
• Minimum of 2 years' HR experience, preferably within hospitality, tourism, or a similar industry.
• Excellent verbal and written English communication skills.
• Strong interpersonal, organizational, and administrative abilities.
• Leadership potential with a positive, customer-focused attitude.
• Excellent time management and multitasking skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office and HR/Payroll systems.
• Knowledge of South African labour legislation, including:
• Basic Conditions of Employment Act (BCEA)
• Labour Relations Act (LRA)
• Employment Equity Act (EEA)
• Understanding of recruitment, training, payroll, and HR information systems.

Core Focus of the Role

• HR administration and record management
• Employee onboarding and lifecycle administration
• HR compliance and labour law support
• Employee communication and customer service
• Administrative support to the HR Manager
• General office coordination and operational support
   

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• The Spa Attendant Supervisor is responsible for supporting the Spa Manager in the effective day-to-day operation of the spa, ensuring all facilities are maintained to the highest standards of cleanliness, presentation, functionality, and luxury guest service in accordance with One&Only and ESPA brand standards. The role oversees the spa attendant team, public areas, treatment suites, changing facilities, laundry, linen management, amenities, stock control, and back-of-house operations to ensure a seamless guest experience.
• The Spa Attendant Supervisor ensures that all opening and closing procedures, operational policies, health and safety requirements, and service standards are consistently followed. This includes conducting regular inspections of the spa facilities, coordinating deep cleaning schedules, monitoring equipment and maintenance requirements, managing inventory levels, and ensuring all guest amenities, floral displays, refreshments, and spa facilities are maintained to the highest quality at all times.
• The role provides day-to-day leadership, coaching, and support to the Spa Attendant team by coordinating work schedules, conducting daily handovers, identifying training needs, assisting with recruitment and onboarding, monitoring performance, and promoting a positive, motivated, and high-performing team culture. The Spa Attendant Supervisor also works closely with other hotel departments and external service providers to ensure operational efficiency and service excellence.
• A key aspect of the position is delivering exceptional guest service by proactively engaging with guests, responding promptly and professionally to requests and concerns, supporting reception and therapy teams, and ensuring every guest enjoys a welcoming, comfortable, and memorable spa experience. The role is also responsible for ensuring compliance with all company policies, hygiene regulations, security procedures, and health and safety legislation while driving continuous improvement, maintaining accurate operational records, and contributing to the achievement of departmental performance and guest satisfaction objectives.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Able to read, write, and communicate effectively in English.
• Previous experience in a spa or hospitality environment will be an advantage.
• Basic knowledge and understanding of cleaning procedures, products, and equipment.
• Computer literate with basic computer skills.
• Experience managing and leading a team.
• Strong leadership, communication, and interpersonal skills.

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Job Summary 

• The Room Attendant is responsible for providing exceptional Housekeeping services by ensuring Guest rooms are cleaned, sanitized, and maintained to the highest standards, consistently exceeding Guest expectations. The role delivers friendly, safe, efficient, and professional service while ensuring all guestrooms, balconies, amenities, minibars, and housekeeping areas are prepared and maintained according to One&Only Cape Town (O&OCT) standards, health and safety regulations, and standard operating procedures.

Key Duties & Responsibilities

Operations

• Exceed Guest expectations by delivering exceptional housekeeping services.
• Clean and maintain assigned Guest rooms, balconies, pantries, trolleys, server rooms, and caddies according to O&OCT standards.
• Perform general and deep cleaning, sanitization, and room set-up following standard operating procedures.
• Prepare arrival rooms and maintain site inspection rooms before 09:00 daily.
• Ensure amenities, linens, supplies, and minibars are replenished according to standards.
• Check that Compendiums, In-Room Directories, Resort booklets, and Spa flyers are current and in good condition.
• Notify In-Room Dining (IRD) when room service trays require collection.
• Complete evening turndown service according to the housekeeping schedule.
• Report maintenance defects promptly and follow up to ensure timely completion.
• Maintain pantry cleanliness and adhere to chemical handling procedures and Health & Safety regulations.
• Safeguard assigned Master Key and report all Lost & Found items.

Quality

• Ensure all daily tasks are completed to O&OCT standards.
• Maintain high standards of cleanliness, presentation, and guest satisfaction.
• Develop positive working relationships with colleagues and other departments to support effective teamwork.
• Adhere to grooming standards and maintain professional appearance at all times.

General Duties

• Perform additional duties as assigned by Management.
• Attend required training and continuously improve knowledge and skills.
• Comply with hotel policies relating to fire, hygiene, health, safety, and emergency procedures.
• Maintain a complete understanding of the Employee Handbook and hotel regulations.
• Uphold the highest standards of personal appearance, hygiene, courtesy, and guest service at all times.

Key Skills & Requirements

• Strong attention to detail and commitment to cleanliness.
• Ability to deliver exceptional guest service.
• Good teamwork and communication skills.
• Knowledge of housekeeping standards, sanitization procedures, health and safety practices, and chemical handling.
• Professional appearance, reliability, and ability to maintain high-quality standards consistently.

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• The Receiving Assistant is responsible for ensuring that all goods delivered to One&Only Cape Town are received accurately, inspected for quality, matched against approved purchase orders, and processed according to company policies. The role protects inventory integrity, supports procurement and finance, and ensures compliance with food safety and internal control standards.

Main Responsibilities
Receiving & Inventory Control

• Verify all deliveries against approved Purchase Orders (POs).
• Inspect goods for correct quantity, quality, pricing, and specifications.
• Match invoices with POs and Goods Received Notes (GRNs).
• Process receiving documentation accurately and submit to Accounts Payable.
• Ensure no stock remains in the receiving area at the end of the day.
• Monitor open POs, back orders, and outstanding deliveries.

Supplier Coordination

• Communicate with suppliers regarding shortages, pricing discrepancies, damaged goods, returns, and credit notes.
• Follow up on outstanding deliveries and supplier credits.
• Monitor supplier performance relating to quality and service.

Food Safety & Compliance

• Ensure compliance with HACCP and Food Safety Management Systems (FSMS).
• Check expiry dates, temperatures, hygiene standards, and storage conditions.
• Apply FIFO/FEFO stock rotation principles.
• Reject or report damaged, expired, or non-compliant goods.
• Maintain a clean and safe receiving area.

Reporting & Administration

• Prepare daily, weekly, and monthly reports on:
• Open Purchase Orders
• Outstanding deliveries
• Receiving status
• Back orders
• Credit notes
• Inventory reports
• Maintain accurate filing and documentation for audit purposes.

Inventory Support

• Assist with monthly stock counts and inventory audits.
• Support Procurement and Inventory Control during busy periods.
• Help investigate inventory discrepancies.

Experience & Qualifications

• Grade 12 (Matric).
• A qualification in Procurement, Logistics, Supply Chain, Hospitality, or Finance is advantageous.
• At least 2 years' experience in receiving, procurement, stores, inventory control, or finance within a 4- or 5-star hotel or hospitality environment.
• Proficiency in Microsoft Excel, Outlook, and inventory management systems.
• Knowledge of procurement processes, inventory controls, GRNs, HACCP, FSMS, FIFO/FEFO, and Accounts Payable procedures is beneficial.

Key Competencies

• Strong attention to detail and numerical accuracy.
• Excellent organisational and administrative skills.
• Effective communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.
• High integrity, accountability, and confidentiality.
• Strong problem-solving skills and teamwork.
• Commitment to luxury hospitality service standards.
• Key Performance Indicators (KPIs)
• Success in the role is measured by:
• Accuracy of goods received.
• Correct GRN and invoice processing.
• Timely submission of receiving batches.
• Effective management of open purchase orders.
• Inventory accuracy.
• Recovery and processing of credit notes.
• Compliance with food safety and audit requirements.
• Cleanliness and organisation of the receiving area.
• Supplier performance and internal customer satisfaction.

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• Under the direction of the Executive Housekeeper and Assistant Housekeepers, this role is responsible for managing the daily housekeeping operations across guest rooms, public areas, laundry, and back-of-house areas. The position ensures the highest standards of cleanliness, presentation, and service are consistently maintained in line with One&Only brand standards, while delivering exceptional guest experiences.
• The role oversees housekeeping staff, coordinates daily operations, ensures rooms are serviced and inspected within established timelines, and monitors compliance with operational procedures and service standards. It is also responsible for supervising contract cleaning services, reporting maintenance issues, managing inventory and stock levels, supporting staff scheduling, and ensuring all housekeeping employees receive appropriate training and performance coaching.
• In addition, the position handles guest concerns promptly and professionally, implements continuous improvements to enhance guest satisfaction, prepares operational reports, maintains health and safety compliance, and promotes effective communication and teamwork across departments. The role requires flexibility to work shifts, maintain high professional standards, and perform additional duties as required to support the efficient operation of the hotel.

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• The Bartender is responsible for delivering exceptional beverage service by preparing and serving alcoholic and non-alcoholic drinks in accordance with established recipes, service standards, and guest expectations. The role ensures efficient bar operations by maintaining cleanliness, managing stock and inventory, preparing mise en place, and ensuring all bar equipment is clean, functional, and ready for service.
• The position is responsible for safeguarding beverage stock, maintaining appropriate storage conditions for wines and spirits, conducting stock counts and inventory, preparing requisitions, and ensuring adequate supplies are available throughout service. The Bartender also performs opening and closing procedures, monitors equipment and refrigeration temperatures, and maintains high standards of hygiene, safety, and presentation.
• In addition, the role supports sales through product knowledge and suggestive selling, processes guest payments and cashiering duties when required, provides prompt and courteous service, and collaborates effectively with colleagues across departments to ensure a seamless guest experience and contribute to the overall profitability and operational success of the hotel.

Skills, Experience & Educational Requirements

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Minimum of 2 years in hospitality business, preferably in a bartending role.
• Knowledgeable in various kinds of beverages and cocktails.
• Computer literate
• Pleasant personality with good communication and interpersonal skills
• Seasonal position contract expired date - 30 April 2027