HVAC Technician at Fairmont Hotels & Resorts

Scope of Position:

• The Maintenance HVAC Technician ensures that the standards of the hotel are upheld through responding promptly to queries and solving technical problems relating to the hotel building and its contents (ie. Air conditioning and refrigeration) and also by directing the activities of the maintenance operators.

LEVELS OF RESPONSIBILITY 

• Responsible for self and others 

COMPETENCIES 

• Aligning Performance for Success;  
• Building a Successful Team 
• Coaching; 
• Working with People 
• Planning and Organising 
• Driving a team and Persevering (Flexibility and adaptability) 
• Quality & Service Orientation

MAIN RESPONSIBILITES 

Financial: Satisfied Shareholders 

• Checking delivery notes against purchase orders and assuring complete accuracy of invoices.
• Responsible for ensuring accurate stock control and month end stock takes.
• Sound understanding of cost control to ensure that wastage is kept to a minimum and that cost per job remains within specification. 

Customer Service: Delighted Customers 

• Possess and model the Organizational Values as set out in the Grace Memorandum.
• To ensure effective liaison between self and other departments. 
• To ensure effective liaison between self and suppliers. 
• To assist with the implementation of and encourage new ideas for improvement of the product and service.
• To ensure that all work is carried out correctly, first time, every time, and in a friendly manner. 
• Ensuring that excellent service levels and 5* quality workmanship are provided by yourself and your team.

Processes: Effective Processes 

• Assist in the creation of and maintain departmental Standard Operating Procedures. 
• To adhere consistently to the work scheduling and job card system.
• Ensure adherence to HR and payroll processes. 

Learning and Growth: Motivated and Prepared Workforce 

• To give necessary direction, inspiration, motivation and support to the team, in line with Cape Grace’s values, strategies and philosophies.
• To attend and conduct training as needed. 
• To give feedback to subordinates and effectively manage their work performance through coaching.  
• To initiate and attend regular departmental meetings, when they are held. 
• To co-operate with other departments on cross training. 
• Have a high work ethic.
• To keep up to date with the latest and appropriate technical techniques and practices. 

GENERAL KNOWLEDGE AND RESPONSIBILITIES 

• Has a thorough knowledge of the hotel and all services provided to the guest.
• Maintains the high standard of service, appearance and social skills set according to the company policy.
• Works in harmony with all departments and employees, is willing to assist others if and when required, 
• Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position.
• Performs any reasonable duty as instructed by the Maintenance department.
• Perform daily checks on rooms, lighting and signage throughout the property. 
• Maintain cleanliness and upkeep of back of house areas.
• Uphold health and safety regulations and assist with managing emergency procedures in the event of e.g.: blocked drains, burst water pipes, fire, electrical failures.
• Be available for emergency call outs. Fault finding and resolving. 
• Ensuring that all hotel equipment is in good working condition in order to prevent break downs and glitches.
• Must have extensive knowledge of chilled water systems, cassette units, split units freezer/cold rooms and ice machines.
• Must be able to understand Star/ delta connections, delay timers and contactors. 
• Will be required to manage outsourced contractors to ensure maximum productivity. 
• Highly competent in electrical and good trouble shooting skills.
• Knowledge of AHU safeties, flow switches and overheating (OHS) stats. 
• Must be able to work on variable speed drives and diagnose faults.. 
• Mechanical, electrical and electronic diagnosing of equipment and control systems. 

OCCUPATIONAL RISK EXPOSURE (OHAS ACT 85 OF 1993), i.e. Risk Factor 

• Physical risk factors, Ergonomic Risk factors, Chemical Risk Factors, Biological Risk Factors, Psycho-Social Risk Factors.

Qualifications

• Matric/Grade 12 is a prerequisite. 
• Minimum three (3) years relevant work experience within South Africa and Relevant Engineering NC(V) NQF level 3/ NQF level 4. 
• Experience in the hospitality/tourism (5 star) industry will be preferred. 
• At least 3 years in a similar position.  
• 3-5 years servicing and repairing HVAC equipment inclusive of central plant HVAC.  
• 3-5 years’ experience supervising staff.  
• Ability to work independently.
• Experience working according to SLA’s and contractual Terms of Service.   
• Advanced Technical Skills.

Proven abilities in:  

• Written and verbal communication with people on all levels.
• Developing and nurturing interpersonal relationships (with guests, colleagues, suppliers and the like)  
• Above average problem-solving skills.
• Above average ability to communicate at all levels of the organisation. 
• Well-developed management skills.
• Servant-Leadership competence.
• Demonstrated experience using:  
• Fidelio Opera Property Management System.  
• Microsoft Office Suite to at least Intermediate level  
• Stock Control Systems