Hybrid Cloud Support Engineer at Hewlett Packard Enterprise

DUTIES:

• Delivery of high-quality remote support on a range of technical incidents and problems across the client base
• Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
• You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems
• You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
• Work on cases remotely via phone, email and Internet
• Hardware, software, desktop, network and infrastructure support
• Take ownership of incidents assigned to you and manage them through to resolution.
• Ability to work in a structured manner predominantly, and when required be reactive (all hands to the pump during major incidents)
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
• Application troubleshooting

REQUIREMENTS:

• 1 year experience providing IT Support in an enterprise environment
• 1 year experience working with Public Cloud (Azure, AWS, GCP)
• Excellent communication and interpersonal skills
• Experience supporting Microsoft Exchange, Office 365, Active Directory, Microsoft Server, Azure
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous but not a deal breaker
• ITIL foundation certification
• Fluent English