I.T Specialist at Profile Personnel

The Role

• Reporting to the Commercial Manager, the IT Specialist will be responsible for supporting and maintaining the organisation's IT infrastructure, systems, networks, cybersecurity controls, and end-user environments. The role supports both plant operations and commercial functions, ensuring business continuity, operational uptime, and compliance with automotive industry standards.

Key Responsibilities

IT Infrastructure & Hardware Management

• Install, configure, and maintain desktops, laptops, servers, printers, scanners, handheld devices, industrial PCs, and production floor terminals.
• Support manufacturing and production-line IT equipment.
• Manage hardware lifecycle planning, asset registers, and equipment procurement.
• Coordinate with suppliers and service providers regarding IT equipment and services.
• Manage company mobile device and cellphone contracts.

Systems Administration

• Administer Windows Server environments and Active Directory.
• Manage user accounts, permissions, and access controls.
• Support ERP, manufacturing, and business-critical systems.
• Administer Microsoft 365 and cloud-based collaboration platforms.
• Perform system updates, patch management, backups, and disaster recovery activities.
• Support EDI systems and customer portals where applicable.

Network & Connectivity Management

• Maintain LAN, WAN, Wi-Fi, VPN, and multi-site network connectivity.
• Configure and support switches, routers, firewalls, and network security devices.
• Monitor network performance and proactively resolve connectivity issues.
• Ensure stable connectivity for production systems, remote users, and business operations.

Cybersecurity & Compliance

• Support cybersecurity initiatives aligned with automotive industry requirements.
• Assist with compliance relating to TISAX, ISO 27001 principles, POPIA, and customer security standards.
• Manage endpoint security, antivirus solutions, and access controls.
• Participate in vulnerability assessments, incident response, and security audits.
• Maintain cybersecurity awareness across the organisation.

Production & Operational Support

• Provide IT support to manufacturing operations to minimise downtime.
• Support barcode scanners, label printers, traceability systems, and quality data capture solutions.
• Assist with automation, digitalisation, and system integration projects.
• Support new production line installations and technology implementations.

End-User Support & Service Delivery

• Provide first- and second-line support to users across the business.
• Manage onboarding and offboarding processes, including user accounts, devices, and permissions.
• Maintain helpdesk systems and incident tracking.
• Deliver user training and cybersecurity awareness initiatives.

Reporting & Documentation

• Maintain IT policies, procedures, and infrastructure documentation.
• Assist with IT performance reporting and risk management.
• Support commercial reporting, dashboards, KPI tracking, and database maintenance.

Minimum Requirements

• BTech, Bachelor's Degree, Honours Degree, or equivalent qualification in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years' experience in an IT infrastructure, systems administration, or network support role.
• Experience supporting Windows Server environments and Active Directory.
• Strong understanding of networking fundamentals, including LAN, WAN, VPN, DNS, DHCP, switches, routers, and firewalls.
• Experience with hardware support, troubleshooting, and user support.
• Exposure to backup and disaster recovery processes.
• Experience within a manufacturing, automotive, logistics, or industrial environment will be advantageous.

Advantageous Experience

• Microsoft 365 Administration.
• Cybersecurity frameworks and standards.
• TISAX, ISO 27001, or related compliance environments.
• ERP systems and manufacturing technologies.
• Cloud technologies and digital transformation initiatives.
• Power BI, reporting tools, or data analytics platforms.