ICT Intern - JHB at IIE Rosebank College

Education (formal qualification requirements) – minimum

• Certificate / Diploma in Information Technology

 Education (formal qualification requirements) – ideal

• Degree in Information Technology

Experience

 Job Title / Function                                                                         

 Minimum time spent in job

•  Working within a team: 1 year

Position Description
KPA / Main Outputs and Responsibilities for this Position

Level 1 Desktop Support                                                              

• Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
• Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish.
• Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue

Software Installations

• Checks that the necessary system requirements are met before installing software.
• Checks for existing versions of the software.
• Selects the components of the operating systems that need to be installed for users.
• Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
• Creates or updates program folders and files.
• Adds configuration data such as configuration files, Windows registry entries or environment variables.
• Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks.
• Configures components that run automatically, such as Daemons or Windows services.
• Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords.

Hardware Installations

• Installation of hardware as set out in the company’s standard operating procedure modules

Continuous Professional Development

• Increases knowledge of information technology by learning skills like problem solving and technical skills from the First and Second Line Managers.
• Learns from working in a practical environment dealing with real problems experienced by users.