For over 60 years Rosebank College, a brand of the Independent Institute of Education (The IIE) since 2005, has delivered quality tertiary education to students across South Africa. Situated in the bustling centre’s of the country’s cities, Rosebank College embraces the same vibrant environment which allows over 14 000 students to connect with the heart ...
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Duties & Responsibilities:
- Document management (Filing)
- Operating Procedures documentation; including query resolution
- Data capturing (attendance)
- Assist with administrative duties and set up assessment cycles
- Storeroom management and archiving
- Support management and the Academic team to ensure that deadlines are met, and student queries are resolved within agreed time frames
- Support overall Campus activities:
- Registration of students, orientation, open days, Internal and external audits
- Graduation
Minimum Requirements:
Qualifications –
- Administration qualification
- Degree/Advanced Diploma
Experience –
- Administrative duties and client services experience
- Experience within an Educational Institution is required.
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Education (Formal Qualification Required)
Minimum
- NQF Level 7 Qualification in Business Administration / Logistics /Business / Administration or related
Required
- Administration experience: 3 - 5 Years
Advantageous
- Administration experience in an Educational Institution :1 Year
Position Description
Student Registration and Admissions
- Plan and oversee of the Registration Process
- Ensure that contracts are complete and correct and all relevant sections signed
- Resolve all registration queries for fulltime and part time students
- Create and maintain all student files including part time
- Capture and register students on SAM
- Confirm that students meet the minimum requirements and are compliant to IIE Policies
- Manage international student applications from application to registration, e.g. study permits and South African Qualifications Authority (SAQA) certificates
- Liaise with National on all admission queries
- Complete contract Cancellations; De-Registrations; Course Changes; Refund Applications
- Liaise with the finance staff with the respect to all documentation in support of fee credits, cancellations, de-registrations, bursaries, sponsors of students account and transferring students
- Responsible for student Inter-campus transfers and all other transfers
- Process all in-coming and out-going transfers including academic records and finance credits, working closely with the relevant staff at the other campuses
- Contracts and student online registration documentation is accurate and captured on the system
- Students admitted meet admission requirements
Module Registration
- Responsible for up-to-date, accurate maintenance and capturing of student data on the system
- Process all change of details and change of subject/modules’ forms and associated confirmation letters
- Review report of all admitted students and conduct an admissions audit to check that all requirements are met, modules are registered, and lecturers are assigned and grouped correctly
- Registration report is reviewed and audited daily
Timetabling
- Assist with the timetabling of classes
- Capture timetables on CAMS and maintain the related timetable and lecturer information on CAMS
- Timetable is created and up to date at the start of the semester
- Changes are made timeously and distributed
Administration
- Allocate students to respective programme groups
- Oversee the capturing of all student attendance records onto the system
- Oversee the checking of stock reports of all course material distributed to students
- Interrogate the assessment timetable to ensure that all students are accommodated
- Allocate suitable venues for all assessment sittings and inform the Information Technology (IT) department where applicable
- Recruit suitable invigilators for all assessment cycles
- Coordinate invigilator training by preparing training packs and selecting trainers
- Allocate invigilators to assessment sittings
- Prepare all assessment documentation for all assessment sittings (invigilator reports, attendance registers and mark sheets)
- Verify all student marks
- Distribute assignment due dates to student and lecturer body
- Compile student letters for, but not limited to: renewal of visa / study permits for international students, plagiarism, phaseout / pre-requisites and proof of registration
- Support students with, but not limited to: registration, open days, collection of assignments and filing, assisting with replacement tests and supplementary exams
- Support the team with all internal and external audits
- Assist students with extension of studies, internal and external credits, reweights, special and discounted exams, remarks of exams / tests and mishap exams
- Compile the FAN report, student portal announcements and notices
- Assist students with Turn-it in
- Undertake moderation
- Responsible for checking student notes on CAMS and liaising with Academic Operations Coordinators Support campus management and National with Graduation and student and lecturers’ orientation
- Students are correctly allocated to required groups
- Invigilators are available for assessments
- Invigilator training is completed
Certification/ Graduation
- Implement the moderation process as per the assessment policy
- Check that all criteria are met before requesting certificates
- Request certificates for all short learning programmes and any other from national office
- Adhere to certification timelines
- Deal with any student queries and issues relating to graduation
- All details relating to the student is accurate and the list of students is complete
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Duties & Responsibilities:
Student Registration and Admissions
- Planning and oversight of the Registration Process.
- Ensure that online registration is complete and correct and all relevant sections are signed.
- Resolve all registration queries for all Online Students.
- Create and maintain student records both digitally and hard copy.
- Ensure all relevant supporting documents are uploaded on the Student Information System (SIS).
- Ensure all documents are uploaded on SIS.
- Maintain and control a proper filing/archiving system.
- Admissions approval of all students.
- Ensure student is registered and enrolled correctly.
- Responsible to ensure compliancy with the relevant IIE Policies in terms of admission criteria.
- Adheres to (IIE) Policies and Processes
- Processing all documentation.
- Liaise with appropriate stakeholders on all Admission Queries, i.e.
- Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
- Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
- Processing all changes in terms of the course.
- Responsible for student Inter-campus transfers and all other transfers.
- Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Assessment Process
- Online assessment platform management (OAP)
- Verifying the correctness of received assessment timetables.
- Allocation of venues for summative assessments.
- Ensuring that Invigilators are trained and allocated to assessment venues.
- Keeping assessment Log Sheets up to date and ensuring that lecturers return marked scripts and completed Mark Sheets.
- Verifying that Mark Sheets correspond with marks on assessment books / Grade Roster report from LMS System.
- Manage assessment timelines (marking and release timelines).
- Managing the process for capturing and verification of marks.
- Managing the moderation process both internal and external.
- Resolve all assessment related queries within agreed timeframes.
- Manage all assessment communication.
- Distribution of Memorandum’s according to policy.
IIE RC Assist
- Liaise with appropriate stakeholders on all Admission Queries, i.e.
- Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
- Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
- Processing all changes in terms of the course -
- Responsible for student Inter-campus transfers and all other transfers.
- Process all incoming and outgoing transfers including academic records and -work closely with the relevant staff at the other campuses.
Administration
- Liaise with appropriate stakeholders on all Admission Queries, i.e.
- Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
- Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
- Processing all changes in terms of the course -
- Responsible for student Inter-campus transfers and all other transfers.
- Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Certification
- Liaise with appropriate stakeholders on all Admission Queries, i.e.
- Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
- Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
- Processing all changes in terms of the course -
- Responsible for student Inter-campus transfers and all other transfers.
- Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.
Minimum Requirements:
Qualifications
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Secretarial / Administration – Minimum
- Degree/Diploma (NQF Level 7) qualification in Administration or related field – Ideal
Experience
- Administration Experience (3 – 5 Years)
- First-Level Management experience (1 Year)
- Online Assessment Platform Experience (1-2 years)
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Duties & Responsibilities:
Call Handling
- Managing Service Desk tickets efficiently and professionally to ensure the concerns are addressed.
- Handle incoming customer calls promptly.
- Understand and analyze concerns to provide accurate information and effective solutions.
- Manage call flow efficiently during peak times and prioritize urgent queries.
- Escalate complex or unresolved issues to the appropriate department or AIT following established protocols.
- Demonstrate patience, empathy, and active listening skills to ensure customers feel heard and valued.
- Record detailed and accurate information on the tickets to ensure that the query is escalated correctly with all the required detail.
- Analyse call data to identify recurring issues and propose actionable solutions to reduce their frequency."
Help Desk Management and Query Resolution
- The ability to resolve logged tickets efficiently and effectively
- Address and resolve tickets logged by customers through the helpdesk system within defined SLAs.
- Ensure that you comply with the SLA agreements
- Accurately document the nature of the issue, the steps taken to resolve it, and the resolution outcome.
- Monitor ticket queues to ensure all tickets are assigned and addressed promptly.
- Communicate effectively with customers throughout the ticket resolution process, keeping them informed of progress or delays.
- Collaborate with other departments and AIT to resolve complex issues requiring specialized input.
- Escalate tickets timeously to the relevant departments and follow-up the tickets until resolution
- Ensure all tickets in the Service Desk are updated with relevant information, status changes, and resolutions.
Customer Service
- Responsible for delivering a superior customer experience by providing professional and empathetic support.
- Maintain a friendly and approachable demeanour during all interactions with customers.
- Actively seek to understand the customer's perspective and provide reassurance while addressing their issues.
- Uphold the institution’s values and commitment to excellence in every communication.
- Handle difficult or irate customers professionally and efficiently
- Strive to exceed customer' expectations by going the extra mile to resolve their concerns.
- Regularly update knowledge of institutional policies, procedures, deadlines, and systems.
- Participate in training sessions and knowledge-sharing initiatives within the support team.
- Keep abreast of common issues reported by customers and collaborate on developing FAQ documents or knowledge base articles.
- Suggest improvements to processes or tools that could enhance the efficiency of the customer support function.
Minimum Requirements:
Qualifications
Minimum
- Bachelor’s Degree (NQF Level 7) qualification in Information Technology or other related field.
Advantageous
- Postgraduate Degree (NQF Level 8) qualification in Information Technology or other related field.
Experience
Minimum
- 2 years experience working with student management systems
- 1 year experience working with IIE systems (Advantageous)
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Duties & Responsibilities:
- Networking and building relationships with employers
- Providing Grooming Services
- Place Graduates with Employers
- Support Students in the Workplace
- Co-ordination of work-based learning
- Employability Skills and internal and external reporting
Minimum Requirements:
Qualifications
- Bachelor’s Degree in any of the following fields: Marketing, Sales, HR, Business Admin, Public Relations.
Experience
- Min of 3 - 5 years’ experience in a similar role/strong sales background
- Advanced computer skills are essential.
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Job Purpose:
- The Deputy Head of Operations is accountable for supporting the academic operations management including monitoring and implementing plans to improve operational efficiency of the department
Education (Formal Qualification Required)
Minimum
- NQF Level 7 Qualification – BCom / BBA
Advantageous
- NQF Level 8 Qualification – BCom / BBA
- NQF Level 5 Qualification in Project Management
Legal Requirements
Experience required
Minimum
- Academic Operations Officer experience: 3 Years
- People Management experience :1 Year
Advantageous
- Project Management experience :1 Year
Position Description
Academic Operations Plan Implementation
- Carry out the requirements to implement the annual academic operations plan to support the operational roll out of initiatives such as registration, assessments and graduation
- Monitor the delivery targets and objectives for the operations team and report to the Head
- Suggest corrective actions to improve and enhance operational delivery
- Delivery of operations are aligned to project plan
Academic Operations Implementation
- Upskill all new staff on how to conduct the registration process and oversee the roll-out
- Check that all elements of the assessment process including results release, scripts collection, upload on the system, release of marks are completed
- Implement corrective actions as required
- Report on the achievement and status of all deadline and academic milestones as per the planner
- Monitor that all deadlines are being adhered to for the moderation process
- Communicate to stakeholders regarding changes in timetables, materials, assessments and general updates
- Oversee the distribution of academic reports
- Oversee that all documents and information are gathered to support the graduation process on campus
- Manage academic meetings
- Chair Operations Meetings as required
- Results are published on time and there are limited queries
- Changes are communicated timeously
- Reports are distributed timeously
Registration Process Coordination
- Review and check academic progression have been implemented correctly
- Support students in completion of documentation
- Check that academic progression documents are completed correctly
- Respond to and resolve queries
- Targets reached in terms of student numbers and revenue
Customer Service Support
- Implement the IIE customer service plan as aligned to campus needs
- Coordinate the customer service function for all full-time students
- Check that student queries are resolved and deal with any outstanding queries
- Manage and oversee resolution of all IIE assist requests and queries
- Queries and requests are resolved within stipulated SLAs
- Student ratings for customer service are within stipulated SLAs
Monitoring of Adherence to Academic Policies and Procedures Compliance
- Monitor the adherence to academic policies across operations
- Assist the teams with all Internal and external audits
- Provide input into annual policy and process reviews
- Adherence to policies and procedures in academic operations
Reporting
- Compile registration process reports relating to numbers of student and issues experienced and submit to the Head
- Compile status reports relating to the assessment process including system issues, deadlines and publishing of results and submit to the Head
- Compile graduation status reports in terms of events planning and number of students that qualify to graduate and submit to the Head
- Compile reports relating to IIE Assist ticket resolutions
- All reports are accurate and submitted on time
- IIE Assist queries are reported on and resolved
People Management
- Conduct performance planning session, track and monitor performance in accordance with performance contracts
- Conduct performance reviews in accordance with policies and procedures and take corrective action where necessary
- Complete or Performance Management contracts and documentation
- Provide coaching and feedback to employees on how to improve and sustain their performance
- Manage Personal Development conversations and the completion of Personal Development Plans
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Conduct disciplinary actions as per the company’s policy and procedure, where necessary
- Performance Contracts are complete and submitted by due date
- Personal Development Plans are in place for 95%+ of employees
- Department employee attrition is less than 10%
- Employee satisfaction score on surveys is 3.5+ for the department
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Education (formal qualification requirements) – minimum
Experience
- General maintenance
- 1 – 2 years
Responsibilities for this Position
Detailed Description
- OHS Functions
- Weekly inspection of building(s), identification of problems and organisation of repairs and replacements
Maintenance and repairs
- Maintenance and repairs – basic handyman work
- Coordinate the contracted cleaning team and general assistants to ensure campus cleanliness
- Coordinating security of campuses, including alarms, guards, lockup and access control
- Gardens and outdoor pause areas – ensuring all areas are clean, neat and safe at all times
- Ensuring all lecture venues, pause areas and stock rooms are well maintained and cleaned
- Manage maintenance of equipment; i.e. Whiteboards, TVs, Projectors etc.
- Liaison with contractors for maintenance on third party assets; i.e. plants, water coolers, fire equipment etc.
- Update Asset and Stock Control Registers
- Ad hoc duties to assist team in smooth running of the campus
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Education (formal qualification requirements) – minimum
- Certificate / Diploma in Information Technology
Education (formal qualification requirements) – ideal
- Degree in Information Technology
Experience
Job Title / Function
Minimum time spent in job
- Working within a team: 1 year
Position Description
KPA / Main Outputs and Responsibilities for this Position
Level 1 Desktop Support
- Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
- Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish.
- Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue
Software Installations
- Checks that the necessary system requirements are met before installing software.
- Checks for existing versions of the software.
- Selects the components of the operating systems that need to be installed for users.
- Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
- Creates or updates program folders and files.
- Adds configuration data such as configuration files, Windows registry entries or environment variables.
- Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks.
- Configures components that run automatically, such as Daemons or Windows services.
- Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords.
Hardware Installations
- Installation of hardware as set out in the company’s standard operating procedure modules
Continuous Professional Development
- Increases knowledge of information technology by learning skills like problem solving and technical skills from the First and Second Line Managers.
- Learns from working in a practical environment dealing with real problems experienced by users.
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Key Performance Area:
Desktop Support
- Answers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalogue of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for boardrooms or for training use
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
Information Technology Administrative Functions
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers assets by updating the hardware and software asset register that includes asset disposal.
- Administers licensing in the software license bank.
- Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
- Trains and orients staff on use of hardware and software.
Person Description
Education:
- Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
Ideal
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
Work Experience:
- Completed Internship/ 6+ months on the job experience
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- BEd Honours degree in Intermediate Phase (Majoring in ICT)
- BEd degree in Intermediate Phase (majoring in ICT)
Experience
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- BEd Honours degree in Intermediate Phase (Natural Science & Technology)
- BEd degree in Intermediate Phase (Natural Science & Technology)
Experience
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
go to method of application »
Duties & Responsibilities:
- Presenting content in a classroom environment (online or physical, as required)
- Arranging for consultations with students.
- Results analysis at a modular level.
- Marking assessments and providing constructive feedback
- Employing interventions for at-risk students.
Minimum Requirements:
Qualifications –
- Bachelor's Honours degree in Logistics and Supply Chain Management
- Bachelor's degree in Logistics and Supply Chain Management
Experience
- 1 to 3 years of industryspecific experience in area of specialisation
- 1 to 3 years lecturing experience.
- Solid understanding of the South African Further Education and Higher Education environment and regulatory framework
- TeachingLearning theory
- Assessment methods and processes
- TeachingLearning interventions
- Holistic lecturer and student support services
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Duties and Responsibilities:
Counselling
- Implementation of on-site primary counselling services, trauma containment & crisis management
- Marketing & Promotion of the service to students
- Maintaining of case files and counselling statistics within SACSSP/HPCSA standards
Community Engagement (CE)
- Create a campus specific planner for CE projects and manage the implementation thereof for each site
- Ensure the active functioning of the CE committee of the Student Council
- Monitor, evaluate and analyse projects to inform future planning & measure impact of projects
Management of the Student Council
- Plan and implement the SC election process
- Provide enough training, team building and development opportunities for the SC
- Ensure the active participation and engagement of SC members in campus life through the various committees, portfolios, meetings and other related activities as per the SC process
Social Awareness & Education
- Design and Plan effective Social Awareness & Education Campaigns aimed at addressing campus specific needs
- Manage the effective implementation of such programmes
- Evaluation and analysis of Programmes to inform future planning
Reporting
- Fortnightly Reporting on all KPAs
- Consolidated Semester Reporting
- Completion of all online tracking systems
- Update graduate database
Requirements:
- NQF Level 8 Qualification in Social work or counselling psychology
- NQF Level 9 Qualification in Social work or counselling psychology (Advantegeous)
- Registration as a Social Worker with the SACSSP or a registered Counsellor or Psychologist with the HPCSA
- 1 – 2 years of face-to-face counselling experience, post-qualification
- 2-3 years’ experience working with the youth.
- Comfortable using technology for uploading and accessing client files.
- Availability on evenings and weekends is considered a plus.
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Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Honours Degree or Post-graduate qualification (NQF Level 8) in Communication science or similar
Experience
- 2-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
go to method of application »
Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Honours Degree or Post-graduate qualification (NQF Level 8) in Programming & Computer Science, Information Technology or similar
Experience
- 2-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
go to method of application »
Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Master's qualification (NQF Level 9) in Constitutional Law and Human Rights, or similar
Experience
- 2-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
go to method of application »
Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Master's qualification (NQF Level 9) in Project management or similar
Experience
- 2-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
go to method of application »
Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Honours Degree or Post-graduate qualification (NQF Level 8) in Psychology, Criminology or similar
Experience
- 2-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
Method of Application
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