Implementation Consultant (Cape Town) at Hexagon Asset Lifecycle Intelligence

Responsibilities

• As an Implmentation Consultant for Hexagon Asset Lifecylce Intelligence you will be responsible for setup, installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions. You will be comfortable working independently as well as working closely with senior consultants in requirements gathering, application configuration, and application testing and training for our software.

You will...

• Work directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Test and troubleshoot functionality of installed systems.
•  Identify and document technical issues to be escalated to product and system integration teams for resolution.
• Provide feedback based on client experiences to product and professional services teams for product and process improvements.
• Sometimes work directly with clients on-site or provide project support remotely.
• Sometimes work on pre-sales activities.
• Identify and redirect non-support items to the relevant department.
• Assist and train less experienced peers.
• Triage new and existing support items.
• Maintain adherence to customer service level objectives and details / terms of client support contracts.
• Interface with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
• Sometimes act as the technical lead on project implementations providing technical direction and guidance to the team.
• Identify additional product/services opportunities in customer organization that can be delivered.
• Sometimes perform other reasonable and related duties as assigned