Implementation Specialist at Iress

Your objectives and responsibilities will focus on...

• Implement and configure trading and market data software to meet client business requirements, ensuring alignment with company standards and best practices.
• Serve as the escalation point for complex implementation and support-related queries, providing expert guidance and solutions.
• Establish and document best practices for production implementations, creating detailed documentation to support ongoing use and training.
• Mentor and train fellow team members on product knowledge, implementation techniques, and best practices.
• Collaborate closely with internal stakeholders, including product development, support, and sales teams, to ensure successful solution delivery.
• Drive change management efforts at client sites to ensure full adoption, utilisation, and maximum value of the Iress software products.
• Provide clear and consistent communication with stakeholders throughout the implementation process, using prescribed tools and processes.
• Manage time effectively, prioritising tasks to maximise productivity and meet project deadlines.
• Stay current with product and market knowledge, sharing insights and expertise with the team to enhance overall performance.
• Demonstrate attention to detail and a risk-averse approach when making changes in production environments to ensure stability.
• Provide post-implementation support, including troubleshooting and resolving any issues that arise.
• Take an "all hands on deck" approach during severity 1 or 2 incidents, ensuring rapid and effective response.

To be successful in this role you will have…

Qualifications and Certifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)
• Experience in software implementation, preferably in the fintech or trading/market data industry
• Strong knowledge of trading platforms, market data systems, and related technologies.
• Industry specific Certifications

Professional Skills

• Change Management : Develops and implements processes to ensure successful adoption of changes, and engages stakeholders throughout the change lifecycle.
• Software Configuration: Configures software applications according to client requirements and ensures alignment with best practices.
• Stakeholder Relationship Management: Manages stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.
• Problem Management: Provides expert-level troubleshooting and resolution of complex issues, ensuring minimal disruption to client operations.