Latest Vacancies at Iress

Your objectives and responsibilities will focus on...

• Implement and configure trading and market data software to meet client business requirements, ensuring alignment with company standards and best practices.
• Serve as the escalation point for complex implementation and support-related queries, providing expert guidance and solutions.
• Establish and document best practices for production implementations, creating detailed documentation to support ongoing use and training.
• Mentor and train fellow team members on product knowledge, implementation techniques, and best practices.
• Collaborate closely with internal stakeholders, including product development, support, and sales teams, to ensure successful solution delivery.
• Drive change management efforts at client sites to ensure full adoption, utilisation, and maximum value of the Iress software products.
• Provide clear and consistent communication with stakeholders throughout the implementation process, using prescribed tools and processes.
• Manage time effectively, prioritising tasks to maximise productivity and meet project deadlines.
• Stay current with product and market knowledge, sharing insights and expertise with the team to enhance overall performance.
• Demonstrate attention to detail and a risk-averse approach when making changes in production environments to ensure stability.
• Provide post-implementation support, including troubleshooting and resolving any issues that arise.
• Take an "all hands on deck" approach during severity 1 or 2 incidents, ensuring rapid and effective response.

To be successful in this role you will have…

Qualifications and Certifications

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)
• Experience in software implementation, preferably in the fintech or trading/market data industry
• Strong knowledge of trading platforms, market data systems, and related technologies.
• Industry specific Certifications

Professional Skills

• Change Management : Develops and implements processes to ensure successful adoption of changes, and engages stakeholders throughout the change lifecycle.
• Software Configuration: Configures software applications according to client requirements and ensures alignment with best practices.
• Stakeholder Relationship Management: Manages stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.
• Problem Management: Provides expert-level troubleshooting and resolution of complex issues, ensuring minimal disruption to client operations.

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Some of the awesome things you’ll be involved with:

 New Client Acquisition

• Identify and target potential clients in the capital markets sector.
• Develop and execute a strategic sales plan to attract new business.
• Conduct market research to understand client needs and industry trends.
• Present and demonstrate our products and services to prospective clients.
• Negotiate contracts and close deals.

Client Growth and Retention

• Manage and nurture relationships with existing clients to ensure their satisfaction and loyalty.
• Identify opportunities for upselling and cross-selling additional products and services.
• Conduct regular reviews with clients to ensure their needs are being met and to identify any potential issues.

Market and Product Expertise

• Maintain a deep understanding of our products, services, and competitive landscape.
• Stay informed about industry developments and trends.
• A subject matter expert, providing insights and advice to clients and prospects.

Sales Strategy and Execution

• Develop and implement effective sales strategies to exceed sales targets.
• Collaborate with the marketing team to generate leads and support sales campaigns.
• Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system.
• Own the client, by maintaining a strong sense of urgency and overall accountability.
• Coordinate projects, actively engaging with both the Iress and the clients delivery teams. 

Team Collaboration

• Work closely with other sales team members to share knowledge, experience and best practices.
• Collaborate with product development and support teams to ensure client feedback is communicated and addressed.

What you will bring

Qualifications and Certifications 

• Minimum of 5 years of sales experience in software sales (Financial markets experience preferred)
• Proven track record of achieving and exceeding sales targets.
• Strong understanding of financial market data terminals, data feeds, and investor relations (beneficial)
• Excellent communication, presentation, and negotiation skills.
• Ability to build and maintain strong client relationships.
• Self-motivated, results-oriented, and able to work independently.
• Willingness to travel as needed.
• A Dealmaker with excellent commercial acumen.
• Enthusiastic, energetic and inquisitive with a strong desire to outperform.
• Experience with major financial market solution providers.

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Your objectives and responsibilities will focus on...

• Providing excellent client service and support to internal and external stakeholders
• Taking ownership of all client service requests and follow through to resolution
• Assisting with the training of new members of staff
• Identifying trends in client queries which can be used to inform the development process 
• Assisting with the creation of training and support documentation (e.g. FAQs, Knowledge Base Articles) for use by clients and staff
• Capturing feedback from client contacts to inform continuous improvement activities
• Assisting the Product Support Management team where necessary

To be successful in this role you will…

• Have experience within a client/customer service, support or helpdesk role, any experience or exposure to the financial services industry is preferable but not essential as full training across our products will be available.
• As a client support professional you will have excellent all round communication skills, with a natural ability to build relationships at all levels both internally and externally
• . You will be self-driven, highly motivated and able to use your own initiative. You will demonstrate accountability and ownership of your work, able to prioritise, plan and organise your workload to meet deadlines in a fast paced environment. In return, this role will give you the opportunity to learn, grow and forge a successful career in a highly successful business.

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Your objectives and responsibilities will focus on...

• Create high-quality content including blog posts, articles, whitepapers, social media updates, email newsletters, and marketing materials that align with the Iress brand voice and strategy.
• Develop content plans and calendars to ensure timely delivery of content across all marketing channels.
• Conduct research to understand industry trends, audience preferences, and competitive landscape to inform content creation.
• Write technical content that translates complex concepts into clear, engaging narratives for a technical audience.
• Collaborate with the design team to produce visually appealing content that enhances the user experience.
• Optimise content for SEO to increase organic search visibility and drive website traffic.
• Manage and maintain the company’s social media accounts, including scheduling posts, engaging with followers, and monitoring analytics.
• Track and report on content performance using analytics tools, making data-driven recommendations for improvement.
• Edit and proofread content to ensure accuracy, clarity, consistency and alignment with the Iress brand and with the correct tone.
• Stay updated with the latest content marketing trends and best practices to continually improve the company’s content strategy.
• Align content with business objectives, ensuring it supports overall marketing strategies and storytelling initiatives.
• Develop thought leadership content that positions the company as an industry leader.

Qualifications and Certifications

• Bachelor’s degree in Marketing, Communications, Journalism, or related field
• Minimum of 3 years of experience in content creation, copywriting, or a similar role, preferably in a technical or B2B environment.
• Proven experience with content management systems (CMS) and social media platforms.
• Certification in Digital Marketing, Content Marketing, or SEO is preferred.

To be successful in this role…

• Content Creation: Proficient in creating engaging, high-quality content for various platforms.
• Copywriting: Expertise in writing compelling and persuasive copy for technical products and a technical audience.
• SEO Optimization: Skilled in optimising content for search engines to enhance visibility and drive traffic.
• Social Media Management: Experienced in managing social media accounts, including content scheduling, engagement, and analytics. And take responsibility and accountability for all Social Media activity.
• Research and Analysis: Capable of conducting research to inform content strategies and analysing performance metrics to improve content effectiveness.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and persuasively to build a community. Questioning norms for better understanding and improving processes.
• Project Management: Effective at planning, organising, and managing content projects to meet deadlines and achieve objectives and create value propositions.
• Attention to Detail: Ensures all content is accurate, error-free, and aligns with the brand’s voice and guidelines.
• Adaptability: Able to quickly adapt content to suit different formats, channels, and audience needs. Able to adapt to change.
• Collaboration: Works effectively with cross-functional teams to produce cohesive and impactful content.
• Proactivity: Takes initiative to stay updated with industry trends and continuously improve content strategies. You will be curious and open minded to help support change.
• Communication: Be able to clearly communicate internally across the business and community thoughts and ideas to an external audience.

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Your objectives and responsibilities will focus on...

• Build and maintain client relationships including being a trusted contact point for key decision makers
• Engage with clients to understand their overall strategy, business problems and priorities and where we can deliver solutions.
• Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions.
• Achieve agreed activity targets that focus on regular proactive client engagement in line with a structured plan. Engage with clients regularly and in line with a structured engagement model.
• Apply the Iress commercial ways of working in all activities including engaging with clients and prospects via our chosen methodology, process and tool-set.
• Produce and implement successful client management plans.
• Lead commercial negotiations and ongoing revenue forecasting for clients.
• Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and the benefits this brings to their business.
• Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements.
• Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained.
• Builds a network within industry including clients and prospects and contributes to opportunities to promote Iress where available.

To be successful in this role…

• Strong Investment Management industry experience and knowledge
• Previous Portfolio Management is essential
• Commercial awareness and able to contribute to broader business conversations
• A natural networker and strategic relationship builder - internally and externally
• Proven track record of delivering against targets
• Experienced with working cross-functionally to bring about the right results for clients
• Able to communicate in a clear, concise and unambiguous manner
• The ability to engender quality across teams including in client communications and presentations
• A modern thinker, looks to the future while ensuring practical, commercial outcomes are achieved in the present.
• Excellent negotiation skills and organisational skills
• Able to coordinate and manage large projects
• Strong commercial and financial acumen