In-Store Associate - Welkom at Smollan

As an In-store Associate you will be responsbile for:

MPIS Compliance

• Actively seek to identify space opportunities and capture prime spaces
• Adhere to the negotiated space allocated and fully optimise best sellers’ selections
• Negotiate for ad-hoc space to support innovation brands as stipulated by the client and capture additional display opportunities over and above display trading terms
• Implement weekly price specials and ensure correct implementation of pricing in-store
• Proactively manage sell-in of promotional activity by ensuring adequate stock availability for the duration of the price promotions

PICOS Management

• Implement and adhere to planograms and achieve forward share/PICOS targets
• Address non-compliance relating to planograms to store management and escalate to Field Managers when necessary, in order to maintain the image of the brand
• Implement product flow and categorisation as per PICOS flow
• Ensure product flow and categorisation compliance with merchandising guidelines
• Ensure product flow and categorisation are aimed for success across channel, customer and category

Job Profile – In-store Associate

• Ensure assets are in good working condition and placed at the right store
• Resolve asset abuse with store management and escalate to Field Manager if not resolved
• Report stolen, missing and illegal movement of assets

Cycle Activity;

• Brief store management about cycle activity and take action to set promotions in agreement with priorities
• Place order of minimum sell-ins as per client requirement
• Ensure that the cycle and cycle elements are up for the entire duration of the cycle, and capture compliance on SMART
• Allocate POS and promotional material (in-store and window) and verify its quality and correct positioning and functioning over time
• Visit assigned cluster of stores ensuring adequate availability of products for sale to customers
• Identify at-risk stock, communicate the quantum of the risk to relevant stakeholders and Initiate action to mitigate
• Monitor ROS weekly and report any risk to relevant stakeholders three months prior expiry date

Sales Targets and Revenue Management

• Identify newly listed lines are on MPIS, place orders accordingly, and ensure utilisation of correct POSM to increase visibility
• Analyse client sales reports and use data to influence sales activity and take appropriate action
• Carry out gap scanning to increase stock holding on display and place suggested order on the system
• Check agreed product display and verify assortment depth and width
• Support the client in planning product ranges and preparing sales and stock plans
• Identify in-store opportunities for incremental sales
• Ensure brands are merchandised according to ROS
• Makes commercially sound decisions and recommendations with a positive return on investment (ROI)

Data Insights and Brand Activation;

• Manage Retailer data exceptions via SMART and ensure action is taken to resolve exceptions
• Report structured information on In-Store competitor activities
• Carry our brand activation according to the quarterly plan and in line with Heineken’s marketing code
• Stakeholder Engagement
• Understand customer needs and follow up on generated order
• Liaise with line manager, in-store management and clients and provide continuous feedback as per business requirements
• Work to build strong channels of communication with all stakeholders
• Speedy and effective resolution of client issues and complaints
• Adopting processes to track client satisfaction

Key Competencies;

• Communication
• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service excellence

To qualify for this role, you should have:

Minimum Qualifications:

• Grade 12/NQF level 4

Minimum Experience:

• 1-2 years’ experience in relevant FMCG Sales & Merchandiser environment

Knowledge, Skills & Abilities:

• Computer literacy
• Excellent interpersonal skills
• Influencing and negotiation skills
• Analytical and numeracy ability
• Advanced Relationship Building (Consumer & Retailer)
• Advanced Problem Solving