Inbound Controller -Epiroc at DHL Supply Chain

Role Outline

• To plan, coordinate, and manage the day-to-day operational activities of the team, ensuring effective communication, leadership, and development of staff. To oversee the execution of warehouse operations through proper resource planning, scheduling, and control of employees and supervisors. To optimize resources to drive operational efficiency and ensure customer service standards are consistently met. To ensure all contractual KPIs are achieved and maintained in line with SLA requirements, while working closely with management to monitor performance and allocate work effectively across operational areas.

Key Tasks/ Accountabilities

• Managing the operation Inbound, and administrative teams    
• Meet and exceed operational service levels and manage the cost of Labour      
• Drive and develop team culture        
• Delivery of Key Performance Indicators         
• Quality Control   
• Compliance with statutory and Company Policies and Procedures       
• Compliance with Standard Operating Procedures         
• Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock    
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished    
• Effective Leadership and Management of the operational and administrative teams     
• Delivery of safe, secure, clean and fair work environment for Team Members      
• Maximize accuracy, productivity and space utilization         
• HR Issues - Managing Industrial Relations         
• Maximize accuracy, productivity and space utilization         
• Translate, analyze and deliver customer needs through effective operations      
• Effective Leadership and Management of the operational and administrative teams
• IR Skills   

Functional Experience 

• 3 years of similar experience/ environment
• SAP Knowledge and Experience          

Education / Qualification / Certification Requirements

• Grade 12 / Matric – Essential
• Educated to university degree level or equivalent professional qualifications

Skills/Competencies 

• Good analytical and numerical skills
• Computer literacy (MS Office, transport management systems)
• Reporting tools (Excel, dashboards)          
• Deadline driven          
• Administrative knowledge and skills          
• Accurate data capturing           
• Good written and communication skills          
• Ability to work under pressure and independently
• Dedicated to service excellence 
• Apply logical thinking
• Self-disciplined and organized 
• Ability to present to all management levels