Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically. Duties & Responsibilities:
Answering Incoming Calls
Providing Information
Upselling and Cross-selling
Selling multiple products to potential sales leads received from various platforms
Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
Identifying customers’ needs through probing - Seize opportunities to upsell products when they arise
Achieving minimum sales targets
Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
Achieving daily and monthly ARPU targets
Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
Achieving daily Talk time and meeting SLA’s and AHT
Adherence to call centre “scripts”, verifying client information, declaration etc.
Build sustainable relationships and engage customers by going the extra mile
Accurate capturing of sales and clients’ personal details
Accurate scheduling of fitments
Liaising with clients’ via e-mail Minimum qualifications and experience:
Matric / Grade 12
3 years+ experience in a Sales Inbound Call Centre (telematics experience advantageous),
Must be flexible to work/be available on weekends and after hours if necessary
1 Saturday per month is compulsory Attributes:
Target Driven
Punctual
Ability to multi-task, set priorities and manage time effectively
Excellent verbal and written communication skills
Ability to remain calm and professional under pressure
Self-motivated
Ability to use positive language
Time Management
Attention to detail
Ability to perform under pressure and within a fast paced environment
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