Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Experience, Requirements and Qualifications:
Requirements (Must):
- PSIRA Grade B/A
- Matric
- 6 years Security Operational and or Security Control Room experience
- Driver’s License (Code B)
- Defensive Driving
- SASSETA accredited training in How to operate effectively in a control room environment
- Master all Security systems utilized in a Control room environment
- Able to function in a Control Room environment - SAMEA evaluation completed
- Able to supervise a Security Control room all hours
- Must be willing to relocate on own costs if required
Additional Requirements (Wish):
- Security Management Training
- Conflict handling
- National Key Point registered with all Firearms compliant (for Business purpose)
Job Description: (Not totally inclusive)
- Foster positive relationships between Fidelity Security Services and clients by effectively managing security services provided.
- Oversee the supervision of security staff and CCTV cameras.
- Perform daily site coverage and ensure compliance with established protocols.
- Oversee the day-to-day operations of the control room.
- Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
- Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
- Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
- Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
- Participate in incident investigations and ensure that appropriate corrective actions are taken.
- Work closely with other departments to ensure that the facility is operating as efficiently as possible.
- Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
- Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.
Core Competencies:
- Excellent verbal and written communication skills.
- Demonstrated proficiency in planning, organizing, and administration.
- Strong interpersonal and client relationship management abilities.
- Proficient in investigation techniques and proficient report writing.
- Adaptability to work extended or flexible hours when necessary.
- Capability to perform effectively under pressure and with minimal supervision.
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Qualifications, experience and other competencies required:
- Grade 12/Matric Certificate
- BCom bachelor’s degree/ Diploma in Human Resource Management (Min 3 years qualification).
- 5+ years of experience in a senior human resources management role, with main emphasis in the security industry.
- 3+ years of experience in Labor Relations and Employee Relations.
- 3+ years of experience in a supervisory role.
- Exceptional people skills. Dealing with employees at all levels within the company.
- Advise, implement, and monitor HR practices in the region.
- Very good communication skills.
- Computer literacy with knowledge of MS Word, Excel, (advance formulas).
- Knowledge and experience in ISO quality management system.
- Preferably candidates should reside in the greater West Rand/Johannesburg area.
- Should be able to work independently and professionally.
- Strong organizational, planning, communication and client liaison skills are essential.
- Travelling will be required therefore applicants should have their own transport and valid driver’s License.
- No, criminal record.
- Must be willing to work extended hours, including weekends and public holidays as and when required.
- Positive work references.
Key areas of responsibility will include:
- Enhances the Inland North Region’s human resources, by planning, implementing, and evaluating employee relations and Group Human Resources policies and procedures.
- Supports Branch Management and Departmental Heads by establishing manpower requirements, recruiting, vetting and interviewing in line with Group Recruitment Policy. Assist management on candidate selection in line for Employment Equity sectoral goals.
- Chairing of the Region’s Quarterly Employment Equity meetings and maintaining committee.
- Onboarding new employees by conducting orientation and induction programs.
- Conducting and analysing exit interviews; and recommending changes.
- Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management meetings with employees; hearing and resolving employee grievances; and counselling employees.
- Member of the Group Employee Benefits Committee. Informs employees of benefits by assessing benefit needs and trends; recommending benefit programs to management; assisting in the processing of benefit claims for BCEA employees with regards to Death and Disability claims.
- Ensures legal compliance by monitoring and implementing applicable human resource requirements, conducting investigations, maintaining records, and representing the company at hearings, CCMA and Labour Court cases (where applicable).
- Maintain and continuously update historical human resource records of past and current employee records.
- Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Completes human resource operational requirements by scheduling and assigning employees and following up on work results.
- Manages human resource team of 11 staff members in the Gauteng region, Pretoria and Polokwane is part of the Inland north Region, managed by Jaco Harmse (Human Capital Manager).
- Advances human resource staff job results by counselling and disciplining employees; and planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
- Maintains the work structure by updating job requirements and job descriptions for all positions.
- Consult with top executives on strategic planning to ensure Client requirements are met.
- Attend to and resolve all pay queries or other enquiries submitted to Executives. and Chief Operations Officer.
- Investigate incidents of misconduct / fraud reported to HR Department.
- Attend several major Client meetings, Africa Data Centres, Gautrain, Telesure and others as requested by Executives and Operational Management.
- Involvement with Gautrain contract as per below
- Attend client meetings.
- Plan manpower shortages well in advance.
- Liaise with Training Department on the appointment of new recruits and training as per client specifications.
- Attend day and night shift parades as and when required.
- Liaison with Client Management and other external Security service Providers.
- Assist with disciplinary action against Officers.
- Serve as a link between Client, Branch management and Officers.
- Compile monthly Human Capital report.
- Adhoc meetings with Shop Stewards from various Unions on concerns involving their members.
- Consult with employees whom wish to retire,
- Consult with management and subordinates and work performance matters.
- Managing the ISO 9001 quality management system.
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GENERAL
- Timekeeping
- Accuracy
- Adherence to stocktake principals
- Teamwork
- Polite
- Adherence to Stores Policies and Procedures
- Service-oriented at all times
TECHNICAL REQUIREMENTS
- Minimum 3 years’ stores experience
- SAP
- Excel
CAPTURING
- Up to date on a daily basis (exception – stocktake – 1 day, month-end – max two days)
- Filing to be done after Transfers was done and filed according to quote number and Tech name
- Invoices uploaded onto SAP (same day as capturing completed)
- Orders placed timeously in line with business directives
OPEN PO’S
- All stock ordered to be receipted in that month
- Reasons for po’s being open at month end
- Old po’s closed
- GRIR clear
ACCURACY
- Picking per stock on SAP
- Communicate same day re incorrect codes – to sales and billing where applicable
- Stock picked before COB the previous day, supervisor notified of any discrepancies
- NO STOCK TO LEAVE WAREHOUSE ON INCORRECT CODE
HOUSE KEEPING
- Stock rotated (FIFO)
- Stock packed away same day as delivery
- Aisles cleared at all times
- Stock packed in the correct areas in the stores
- All stock clearly labelled
COMMUNICATION
- Effective, timeous communication to relevant stakeholders: no more than half a day’s delay
- Communication to technical re no stocks (as soon as problem has been found as well as solution)
- Email sent (same day) reorders placed
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Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- People management experience.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Must be firearm trained for Business Purpose
- No criminal record
- Applicants to reside in New Castle
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management.
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Minimum Requirements:
- Grade 12/ Matric Certificate
- Code 8 Driver's License
- At least 5 years’ experience with the Fleet Industry.
- Proficiency in MS Word.
- Strong Excel knowledge is essential.
- Ability to liaise professionally with Suppliers, personnel, and management at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Ability to work extended hours.
- Knowledge of South African Transport Legislation.
- Knowledge of Health and Safety Legislation and compliance.
- Report writing skills.
- Communication skills.
- Excellent verbal and written communication.
- Must be willing to travel.
Job Specification: Fleet Management
Key Performance Areas (Not totally inclusive):
- Keep and maintain records of the Sasol Fleet Operations.
- Carry out Weekly Vehicle Inspections.
- Carry out Quarterly Physical Verifications of the Sasol Fleet.
- Capture and Process Repair & Maintenance Quotes on GreenFleet Management System.
- Maintain Vehicle Service and License Schedules.
- Keep and Maintain record of Drivers and Driver Qualifications based at Sasol.
- Receive and mail Daily Exception Alerts to relevant Managers.
- Deal with any Sasol Fine queries and Department audits.
- Manage the Groups Driver Authorisation Compliance Database.
- Manage Group Awareness as to Hazardous Material / Waste in the Fleet Space.
- Quality checks.
- Carry out at least one Branch visit per Month.
- Send out Weekly Approved Driver/s Report.
- Attend all meetings where and when required.
Job Specification: Asset Management
- Prepare daily CAPEX report
- Prepare monthly CAPEX expenditure report (EXCO report)
- Create assets numbers.
- Create Asset Registers and maintain daily.
- Knowledge and understanding of the Procurement Process.
- Obtain fleet numbers from the Fleet Department.
- Process all assets acquisition.
- Disposing and transferring assets.
- Preparation of GL recons on Greenline system.
- Reconciliation of the Assets clearing accounts.
- Perform physical verification of assets and assets tagging.
- Take stock of the occurrences at the auction
- Maintain the Property rental / Lease register
- Assisting auditors with year- end and interim audit
Purchase Orders
- Manual orders will be created and sent to suppliers from time to time.
- Once order has been sent to the supplier, confirm current stock, expected delivery date or lead times and communicate this information to the Procurement manager as well as the customer.
Other Personality Attributes:
- Relies on experience and judgment to plan and accomplish goal
- Strong interpersonal and communication skills.
- Ability to meet strict deadlines.
- Have excellent organizational, planning and prioritizing skills.
- Must be able to work as part of a team and encourage development of others.
- Must be able to work reliably and responsibly with internal and external colleagues and suppliers.
- Must be proactive, innovative and objects driven.
- Must be “hands on” and able to resolve problems quickly.
- Must be able to handle difficult customers and suppliers with patience and understanding.
- Ability to work under pressure, independently and willing to travel if and when required. (Needs to be flexible and adaptable).
- Give great attention to detail, results driven with great customer focus and must be responsible and accountable.
- Must be proactive when it comes to cost saving. Must be cost saving orientated and ensure that the company is always getting the best deal/value.
- Have analytical thinking skills.
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Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Soweto
- Firearm Competency – Handgun for Business Purposes
- Must have driver's license.
- women candidates are also accepted.
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Key areas of responsibility will include:
- Ensure weekly, monthly, and quarterly reports are timeously submitted
- Presentation / Worksheet compiling
- Tracking of Management Report System
- Manage Managers Diary
Qualifications, experience, and other competencies required:
- Matric or equivalent
- Strong command of Afrikaans & English
- Strong administrative and organizational skills, with the ability to work independently and professionally
- Good interpersonal and communication skills
- Ability to liaise professionally with personnel at all levels
- Highly motivated and enthusiastic
- Ability to work without supervision, under pressure and meet strict deadlines.
- Own transport is essential
- Advance Proficiency in Microsoft Word, Outlook, SAP as well as Excel
- A minimum of 3 years administration experience
- Admin experience on a high level
- Strong Excel, Word and Powerpoint knowledge is essential.
- Ability to liaise professionally with suppliers, personnel, and management at all levels.
- Report writing skills
- Communication skills
- Drivers license
Core competencies:
- Organising skills
- Time management skills
- Excellent communication skills
- Assertiveness
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Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
go to method of application »
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
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Recruiter
Key Performance Areas: (not totally inclusive):
- Sourcing candidates for employment.
- Interviewing, screening and vetting of candidates.
- Testing applicants on job knowledge.
- Verify employment documentation such as CV’s, Psira Certificates, Training certificates, ID documents etc.
- Reference checking, background checks, criminal checks, ITC checks etc.
- Completing employment documentation.
- Liaising with Operations Management on manpower requests.
- Arrange shortlist of candidates to be interviewed by Operations Management, Senior Management, Operations Director and Departmental Heads.
- Maintaining a data base of possible candidates.
- Placing of internal and external job advertisements.
- Head hunting of candidates.
- Submitting a monthly Management report on recruitment statistics.
- Induction of Senior Management, Specialist functions, Administrative staff.
Minimum Requirements:
- Matric certificate.
- At least 2 years’ experience in recruitment of middle to Senior Management and Specialist positions. (Preferably in the Security Industry)
- Experience in Target selection and interviewing skills.
- Should have full knowledge and understanding of the Security Industry – PSIRA registration , grading etc.,
- Good interpersonal and communication skills are essential
- Incumbents should be prepared to work extended hours.
- Own transport. Must be willing to travel in Western Province area.
- Experience in dealing with Recruitment companies.
- Experience in Human Resources will be advantage
- Experience in dealing with Newspaper advertisements.
- Experience in placing external ads on Pnet and other websites.
- Computer literate.
- Good work references.
- No criminal record.
- Valid unendorsed driver’s license
Other personality attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Core Competencies:
- Communication skills.
- Customer focus.
- Team work.
- Self-development.
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Overall purpose of the job:
- We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically. Duties & Responsibilities:
- Answering Incoming Calls
- Providing Information
- Upselling and Cross-selling
- Selling multiple products to potential sales leads received from various platforms
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
- Identifying customers’ needs through probing - Seize opportunities to upsell products when they arise
- Achieving minimum sales targets
- Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
- Achieving daily and monthly ARPU targets
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Achieving daily Talk time and meeting SLA’s and AHT
- Adherence to call centre “scripts”, verifying client information, declaration etc.
- Build sustainable relationships and engage customers by going the extra mile
- Accurate capturing of sales and clients’ personal details
- Accurate scheduling of fitments
- Liaising with clients’ via e-mail Minimum qualifications and experience:
- Matric / Grade 12
- 3 years+ experience in a Sales Inbound Call Centre (telematics experience advantageous),
- Must be flexible to work/be available on weekends and after hours if necessary
- 1 Saturday per month is compulsory Attributes:
- Target Driven
- Punctual
- Ability to multi-task, set priorities and manage time effectively
- Excellent verbal and written communication skills
- Ability to remain calm and professional under pressure
- Self-motivated
- Ability to use positive language
- Time Management
- Attention to detail
- Ability to perform under pressure and within a fast paced environment
Method of Application
Use the link(s) below to apply on company website.
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