Control Room Operators (VOC & Control Room) at Fidelity Services Group

Experience, Requirements and Qualifications:

Requirements (Must):

• PSIRA Grade B/A
• Matric
• 6 years Security Operational and or Security Control Room experience
• Driver’s License (Code B)
• Defensive Driving
• SASSETA accredited training in How to operate effectively in a control room environment
• Master all Security systems utilized in a Control room environment
• Able to function in a Control Room environment - SAMEA evaluation completed
• Able to supervise a Security Control room all hours
• Must be willing to relocate on own costs if required

Additional Requirements (Wish):

• Security Management Training
• Conflict handling
• National Key Point registered with all Firearms compliant (for Business purpose)

 Job Description: (Not totally inclusive)

• Foster positive relationships between Fidelity Security Services and clients by effectively managing security services provided.
• Oversee the supervision of security staff and CCTV cameras.
• Perform daily site coverage and ensure compliance with established protocols.
• Oversee the day-to-day operations of the control room.
• Supervise a team of control room operators, ensuring that they are trained and operating efficiently.
• Ensure compliance with company policies and procedures, as well as all applicable regulations and standards.
• Monitor the performance of the facility, ensuring that it is operating safely and efficiently.
• Manage and maintain the control room equipment and systems, ensuring that they are operating effectively.
• Participate in incident investigations and ensure that appropriate corrective actions are taken.
• Work closely with other departments to ensure that the facility is operating as efficiently as possible.
• Ensure that personnel files are current and competency renewals are timeously booked and attended accordingly.
• Coordinate all administrative functions such as, leave applications, monthly overtime submissions, duty rosters and other queries of Control Room personnel.

Core Competencies:

• Excellent verbal and written communication skills.
• Demonstrated proficiency in planning, organizing, and administration.
• Strong interpersonal and client relationship management abilities.
• Proficient in investigation techniques and proficient report writing.
• Adaptability to work extended or flexible hours when necessary.
• Capability to perform effectively under pressure and with minimal supervision.