Information and Communication Technology (ICT) Manager at Hire Resolve

Job Description

• One of South Africa's largest Independent Power Producers (IPPs) and clean energy providers is seeking an ICT Manager / HOD-level leader to own internal technology operations and optimisation.

Responsibilities:

• MSP Governance: Own the relationship with the MSP; review performance metrics, incident trends, root causes, and SLA compliance.
• Risk & Compliance: Manage operational risks, ensure adherence to ICT policies, and oversee business continuity/disaster recovery testing.
• Service Stability: Serve as the internal escalation point to ensure a predictable, secure, and stable ICT environment.
• Platform Optimisation: Proactively drive the consolidation and integration of existing platforms (e.g., M365, collaboration tools, security posture) to reduce complexity.
• Audit & Remediation: Lead ICT audits, track risk remediation initiatives, and ensure scalability for new energy asset developments.
• Business Cases: Collaborate with the MSP to scope change requests and develop internal business cases for budget approvals.
• Roadmap Execution: Partner with the OCIO to execute the long-term technology strategy, taking internal ownership of designated deliverables.
• Stakeholder Management: Act as a unifying presence between internal business units and outsourced vendors to manage expectations and change impacts.
• Adoption & Benefits: Ensure high user adoption, seamless change governance, and measurable business value from new initiatives.
• Budgeting: Manage internal ICT budgets, software renewals, and licensing reconciliations across Anthem entities.
• Commercial Alignment: Ensure vendor contracts and technology spend align with the approved roadmap and scale efficiently.
• People Management: Lead the internal ICT team, directly managing the Digital Transformation Lead and IT Operations Lead.
• Executive Liaison: Serve as the internal face of ICT to executive management, providing structured reporting on performance, risks, and progress.

Minimum Requirements:

• Education: Degree in Information Systems, Business, Technology, or a related field.
• Certifications: Exposure to ITIL, PRINCE2, or COBIT is highly advantageous.

Experience:

• Minimum 10–15 years in ICT, with at least 5 years in a senior management role owning the IT function.
• Proven track record managing IT operations through external MSPs and vendors.
• Demonstrated experience in ICT budget management, change governance, and operational reporting.
• Practical experience coordinating cybersecurity remediation and IT audits (from a governance perspective).
• Energy/Renewable Energy sector experience is highly advantageous.

Core Skills

• Vendor & Stakeholder Governance: Ability to hold providers accountable, manage commercial contracts, and navigate healthy tension lines.
• Financial Acumen: Strong capability to manage IT spend, renewals, and ROI tracking (proficiency in Excel required).
• Cloud-First Security Literacy: Broad understanding of cyber risk drivers in an M365/cloud environment to effectively govern security outcomes.
• Process Improvement & Resilience: A structured, problem-solving mindset focused on simplification and root-cause analysis; remains calm under pressure.
• Self-Leadership: Highly autonomous leader capable of prioritizing competing demands in a hybrid working model.