Information Systems & Technology Manager at Sony Music Entertainment

Purpose of the Role

• Manage the secure and effective operation of all computer systems, related applications, hardware and software within the company. Manage equipment purchasing and installation, and maintains computer networks and connectivity.

Responsibilities

• Building and maintaining business relationships between the User and IT and ensure business requirements are met through smart and cost effective business processes and systems solutions.
• Manage delivery of major IT projects including system updates, upgrades, migrations and outages.
• Delivery of global infrastructure projects and provide business focused systems solutions in a proactively, timely and cost effective manner.
• Working with the company management team and individual users to define application enhancement requirements, reviewing processes and identifying opportunities for systems and software improvements.
• Provide support for audio-visual equipment, security and communication systems.
• Manage contracts for equipment and software licensing.
• Manage IT budget and procurement activity including vendor selection and contract negotiation.
• Manages the design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure the security and integrity of company data, databases, information systems, and technology.
• Implementing IT policy and best practice guides for the organisation.

Person Specifications

Knowledge/Education

• Bachelor's degree in Information Technology, Computer Science or Information Systems preferred.
• Cisco Certified Network Associate (CCNA), ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN.
• CompTIA A+ (PC Technician), N+ (Networking)
• Windows Server certifications 2008 and 2012

 Hardware

• Servers (HP Proliant)
• Storage devices (QNAP QTS NAS)
• UPS
• Tape Library’s (HP 1/8 Autoloader)
• Fibre/copper cabling
• Cisco Core, switches, routers, WLAN switches, IPT solution, firewalls
• Netgate routers
• IPTV solution
• IP-CCTV solution
• IP-Access control solution
• PBX, VOIP

Server Software

• Cisco VLAN & port configuration, WLAN controller ( Guest & Corporate Access), Call Manager (IPT-Phones), ACS (Cisco authentication), LMS
• Lansafe (UPS)
• Windows 2008, 2012, Cluster Server, AD Admin
• Veritas Backup Exec
• Access control
• SQL, DHCP
• SQL, Sprinter
• Good knowledge of Office365
• Cloud storage and cloud computing knowledge.
• Good knowledge of SharePoint
• Good knowledge of Windows and Apple operating systems

Skills & Experience

• 2-5 years of experience working in IT operations
• IT procurement experience including vendor selection and contract negotiation.
• Strong communication skills written & verbal
• Experience supporting user environment from a technical perspective
• Expertise with implementing, configuring, and testing system solutions.
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent project management skills and strong ability to prioritize
• Good financial understanding to manage IT procurement budget.

Personality & Character

• The ability to work well under pressure
• Confident in technical knowledge and able to explain in a user friendly manner
• Attention to detail
• Honesty and Integrity
• Accountability and Commitment
• Reliability