Information Technology Manager: Data Support Services at Derivco

Employment Type: Permanent

We are trailblazers. We are innovative. We have technology running in our veins. Do we tick your boxes? Do you want to play a part in taking gaming technology to the next level? If yes, we’re looking for you!

This is your opportunity to be part of the leading software house in the online gaming world. In our space, passionate, innovative and incredibly awesome teams create the best technology in the field, and each day is a chance to level up.

• Planning, prioritising and management of operational delivery to the Data Support Services strategies.
• Defining the commercial impact and benefits of a Data Support Services project or product.
• Defining business and technical specifications for Data Support Services solutions.
• Creating project decomposition and work breakdown structures for projects allocated to global IT delivery teams
• Maintain the team's work backlog.
• Identifying and communicating any risks, constraints or concerns that could influence the quality of the delivery and the requested timeframes.
• Analyzing and determining the severity and commercial impact of data services problems on clients and identifying the most appropriate solution with regular feedback to all parties involved.
• Managing Data Support Services incident resolution, change and deployment processes for global teams according to company standards and customer requirements.
• Management of escalated, high severity incidents.
• Providing insights on Data Support Service related product availability and recommending initiatives to improve commercial impact.
• Planning and managing team capacity to enable "follow the sun" service delivery.
• Ensuring the team is fully staffed and equipped with the resources and skillset required for team effectiveness. 
• Developing and managing team members in line with technical requirements and organizational culture and objectives.
• Team adoption of process changes.
• Coordination of task team delivery.
• Manage the end-to-end Data Support Services product lifecycle
• Identifying and resolving data services process bottlenecks, quality, and compliance issues. 
• Analysing service delivery and product measurements to identify automation and other improvements.
• Implementation of actions to mitigate the occurrence or impact of risk.
• Team adoption and continuous review of Data Support Services policies and practices to ensure effective and compliant delivery.
• Managing operational and service level agreements with internal and external stakeholders.
• Managing customer and service provider expectations and aligning practices accordingly. 
• Driving stakeholder adoption of any changes that may affect Data Support service/product delivery.