Information Technology Technical Support at Marsh

About the Job
IT Onsite Technical Support

Sandton

• Provides routine, basic support to assist with the installation, training, maintenance, troubleshooting, repair of all OpCo desktop hardware and software technology.
• Provide Support to the Global Service Desk . Occasional travel between offices will be required.
• May set up and attend meetings, prepare routine, basic documentation and/or distribute materials as required.
• Compiles information and may record and respond to basic, routine questions; follows SLA guidelines; follows-up as necessary.
• Escalates incidents and questions to appropriate supervisor/group.
• Follows instructions to assist with support of events such as infrastructure changes, software releases, BCP, administration and maintenance of non-desktop technology infrastructure components and/or office Telephony Systems installation/maintenance.