Infrastructure Performance Administrator at Discovery Limited

Key Purpose

The Infrastructure Performance Administrator role reports into the IT operations manager for the purpose of supporting, servicing, configuring, monitoring IT Infrastructure, and performance, availability, including maintenance of the monitoring environment. Also providing infrastructure and application performance management support to Back Office and System teams. Close engagement with Events Operations and Incident Management teams by means of updates to configurations and procedures.

Interaction with product vendors are also required. Key importance is focusing on uptime and ensuring timely resolution in the event of failures. The role requires troubleshooting and investigating the root cause of application and infrastructure operational failures, while providing recommendations for remediation controls.

Areas of responsibility may include but not limited

• To ensure that all the IT monitoring products suites and infrastructure are maintained, focusing on uptime and serviceability.
• Creating, maintaining, and contributing of team processes and documentation, including monthly reporting
• Preparing of availability monitoring dashboards for teams as well as management, to provide varying levels of visibility into the issues encountered within the environment, both real-time and over an extended period
• Create and maintain custom monitors, notifications and dashboards required by all relevant teams.
• Focusing on the enhancements and application of the current and new core monitoring systems
• Configuring monitoring and maintaining, correlating alerting solutions to ensure that only relevant issues are being identified and alerted upon
• Gathering business and technical information regarding solutions used within the environment to determine the specific services and functions required to be monitored.
• Tweaking the monitoring, correlation, and alerting solutions to maximize the number of pertinent events being identified, while continuing to minimize false positives.
• Identifying technical issue trends that point towards an underlying problem, working with Problem Management and Major incident leads ensuring correct notifications and thresholds are setup.
• Contributing to the troubleshooting and resolution of potential significant infrastructure issues occurring within the environment, to address complex and underlying issues.
• Resolve incident/request/workflow assigned to team within the specified SLA

Personal Attributes and Skills

• Working with People
• Adhering to Principles and Values
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating action
• Presenting and Communicating Information
• Applying Expertise and Technology
• Adapting and Responding to Change
• Coping with Pressure and Overcoming setbacks
• Problem Solving
• Attention to detail.

Education and Experience

• Matric - Essential
• IT Diploma or Degree – Essential
• 4 Years IT Operations/Services experience with 3 years in a Performance Monitoring and Administration of an IT environment – Essential
• VMware Portal – Essential
• Ansible Tower/AWX – Essential
• ITIL Foundation – Essential
• Monitoring Tools (Dynatrace, SCOM, Appdynamics etc) – Essential
• Cloud deployment – Advantageous
• Github – Advantageous
• Sailpoint – Advantageous
• Service Now – Advantageous
• CA – Advantageous
• Power BI – Advantageous
• Beyond Trust – Advantageous
• SaltStack – Advantageous
• TerraForms – Advantageous
• Unix or Linux certification – Advantageous
• Microsoft OS – Advantageous
• Networking knowledge - Advantageous