Inland First Mile Agent - Durban at Maersk Line

Key Responsibilities:

• Liaise with suppliers and prepare transport plans
• Allocate freight orders and drive process efficiency to ensure customer satisfaction
• Understand and meet customer requirements
• Maintain on-time delivery as per customer requirements
• Identify and address service failures and process gaps
• Optimize customer experience and intermodal delivery
• Attend/setup telecoms to address customer concerns
• Actively engage with customers and intermodal vendors for timely resolution
• Own and manage finance process and administration
• Actively prevent service failures and collaborate with stakeholders
• Understand and work with KPIs to meet targets
• Drive continuous improvements to remove waste and lower costs
• Identify root causes of missed targets and implement solutions
• Perform in a manner consistent with Maersk's values

Who we are looking for:

• Bachelor's degree in a relevant field plus a minimum of 3 years of hands-on experience in the Transportation Industry.
• Proficiency in stakeholder management, demonstrating the ability to effectively engage and collaborate with diverse stakeholders
• Strong visibility and reporting skills
• Strong financial acumen
• Excellent written and communication skills
• Ability to multi-task and display sense of urgency
• Ability to build and maintain solid relationships (internal and external)
• Excellent organization and problem-solving skills
• Conflict resolution and persuasion skills
• Ability to thrive in high-pressure environments, remaining calm and focused under tight deadlines
• Ability to identify weak spots and proactively engage in analysis and solutions
• Proficient to advanced skills in Microsoft Excel, including data analysis, modeling, and reporting capabilities